Sermo Reviews 

961
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service for their prompt, helpful, and professional approach, ensuring smooth interactions and efficient resolution of issues. Reviewers find the platform easy to use, insightful, and valuable for healthcare professionals, offering opportunities to share expertise and earn income with excellent response times. However, some people were dissatisfied with the survey process, often finding themselves excluded after spending time on screenings. Others mentioned a scarcity of survey opportunities or that surveys filled up too quickly.

What people talk about most

User experience

Consumers find user experience to be ambiguous, with some reviewers expressing satisfaction and finding it... See more

Staff

People report positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting quick and professional responses to issues.... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast, courteous, and helpful... See more

Response time

Users describe positive interactions with response times, with many appreciating the quick and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sermo is a great way for healthcare professionals to voice their opinions and earn a little money too. Despite it being geared towards medical providers, the Sermo Nursing community is coming soon and... See more

Company replied

Rated 5 out of 5 stars

Nice little surveys. Don’t take much time and you make a few bucks. They usually pay anywhere between 24 hours and 3 days depending on the day of the week. If you want bigger surveys, you apparently h... See more

Company replied

Rated 5 out of 5 stars

Customer agent was able to address an issue with a health care provider survey. Occasional glitches occur in the app but the staff can assist if these issues occur

Company replied

Rated 5 out of 5 stars

I requested advice on how to activate my Sermo-MC: received an answer after less than a day and the answer solved my problem. Just simple and how things should be handled. And this surprised me - when... See more

Company replied


Company details

  1. Association or Organization
  2. Career Guidance Service
  3. Cashback Provider
  4. Learning Center
  5. Software Company
  6. Web Collaboration Platform

About Sermo

Written by the company

The #1 Medical Community for Healthcare Professionals

Sermo is a trusted, exclusive digital community for verified doctors, APPs, and other HCPs. With over 1.5 million members worldwide, Sermo provides a secure space to:

  • Discuss Complex Patient Cases: Collaborate and seek insights from peers in your specialty and beyond.
  • Access a Wealth of Knowledge: Stay updated on the latest trends, drug reviews, and treatment protocols curated by fellow doctors.
  • Earn Extra Income Easily: Complete paid medical surveys tailored to your expertise and make a real impact while getting rewarded on-the-go.
  • Attend Virtual Events: Engage in exclusive webinars and CME to advance your practice.

With 94% of members recommending their colleagues to join, Sermo is the place where healthcare professionals thrive, connect, and grow together.

Sign up for free and start exploring at sermo.com. 💼💡


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

961 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(961)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer agent was able to help

Customer agent was able to address an issue with a health care provider survey. Occasional glitches occur in the app but the staff can assist if these issues occur

28 October 2025
Sermo logo

Reply from Sermo

We're glad our Member Solutions team could assist with the survey issue. While we strive for a seamless experience, the occasional hiccup can occur, and we appreciate your understanding. We're always here to help and value your participation in our community.

Rated 5 out of 5 stars

Great job at resolving my issue while…

Great job at resolving my issue while still updating me on the progress

27 October 2025
Sermo logo

Reply from Sermo

We're delighted to hear that you had a great experience with Sermo. Keeping our users informed while resolving issues is something we take pride in, and it’s wonderful to know it made a difference for you. Your kind words inspire us to keep raising the bar!

Rated 5 out of 5 stars

I just started using this and find it…

I just started using this and find it informative, challenging and fun.

27 October 2025
Sermo logo

Reply from Sermo

We're so glad to hear that you're finding Sermo informative, challenging, and fun—exactly what we aim for! It’s exciting to have you as part of our community, and we can’t wait to see how Sermo continues to support and inspire you on your journey. Welcome aboard!

Rated 3 out of 5 stars

Survey Opportunities

There aren’t many opportunities to complete surveys. The surveys fill too quickly. The topics aren’t relevant to general care. The topics are based on specialized areas not general medical care.

20 October 2025
Sermo logo

Reply from Sermo

We’re excited to share that we’re constantly working to expand survey opportunities and enhance your experience on our platform. Your input plays a key role in helping us grow and improve—thank you for being a valued member!

Rated 5 out of 5 stars

A great community

It's a great platform for like thinkers to engage each other.

22 October 2025
Sermo logo

Reply from Sermo

Fostering a community where like-minded professionals can engage is at the core of what we do. We're thrilled you're finding value in those connections and appreciate you being part of the conversation.

Rated 2 out of 5 stars

Despite multiple messages

Despite multiple messages, I am not able to receive payment because they will not accept my email. I updated this twice and let the staff know that my personal email is also my professional email.

17 October 2025
Sermo logo

Reply from Sermo

We’re sorry to hear about your experience. After reviewing, we haven’t received any support requests or recent withdrawal attempts linked to your account. Please don’t hesitate to reach out to us at support@sermo.com (mailto:support@sermo.com), and we’ll be happy to assist you in resolving this promptly!

Rated 5 out of 5 stars

Good experience

Good experience. nice rewards!

16 September 2025
Unprompted review
Sermo logo

Reply from Sermo

We're thrilled to hear you're enjoying the experience and the rewards. Here's to many more great moments with Sermo!

Rated 5 out of 5 stars

So far so good.

So far so good.
I ama newbie and can not wait to get more surveys

14 October 2025
Sermo logo

Reply from Sermo

We're thrilled you had a great experience with us. Welcome to the community

Rated 5 out of 5 stars

Lovely

Nice experience

18 October 2025
Sermo logo

Reply from Sermo

We're thrilled to hear about your positive experience and are so pleased to have you as part of our community!

Rated 5 out of 5 stars

Surveys easy to manage flexibility of…

Surveys easy to manage flexibility of the screen and text and font

17 October 2025
Sermo logo

Reply from Sermo

We're so glad to hear you appreciate how seamless and user-friendly the platform is, along with the customizable features that make it even more enjoyable to use. Your feedback truly brightens our day!

Rated 5 out of 5 stars

Great surveys

Great surveys, great opportunity to make extra income.

16 October 2025
Sermo logo

Reply from Sermo

We're thrilled to hear you're enjoying the surveys and the extra income opportunity. Here's to more great experiences ahead!

Rated 5 out of 5 stars

good thing to do

good thing, fast, secure, nice rewards

16 October 2025
Sermo logo

Reply from Sermo

We're thrilled to hear that you've had such a positive experience with our fast and secure service, and that you're enjoying our rewards program! Your feedback means the world to us and motivates our team to keep delivering the best possible service. We truly appreciate your support and look forward to continuing to serve you!

Rated 4 out of 5 stars

Very good assistance!

14 October 2025
Sermo logo

Reply from Sermo

We're so glad to hear you had a positive experience with our team! Your feedback is incredibly valuable and reassures us that we're heading in the right direction. Thank you!

Rated 5 out of 5 stars

Sermo is the right place for health…

Sermo is the right place for health care professionals

26 September 2025
Sermo logo

Reply from Sermo

It brings us great pleasure to know we are fulfilling your expectations. Building a supportive community for healthcare professionals is our priority, and we’re grateful to have you in our community.

Rated 5 out of 5 stars

Nice little surveys

Nice little surveys. Don’t take much time and you make a few bucks. They usually pay anywhere between 24 hours and 3 days depending on the day of the week. If you want bigger surveys, you apparently have to keep $100 in your account, not sure why. Also, customer surveys responds quickly to your questions or concerns. No issues, unlike My Medical Panel.

6 October 2025
Sermo logo

Reply from Sermo

Thank you for your valuable feedback! We're delighted to hear you appreciate our efficient surveys, prompt payments, and dedicated team.
Knowing your experience with us has been consistently smooth and positive is truly wonderful. We are so pleased to have you as part of the Sermo community.

Rated 5 out of 5 stars

Great surveys, nice honorariums

Questions answered promptly with first inquiry. Professional, as always! 👋👏🏽
Thank you

8 October 2025
Sermo logo

Reply from Sermo

We're so glad to hear your questions were answered promptly and professionally—that's what we strive for every time. We appreciate you!

Rated 4 out of 5 stars

grow and earn

Sermo allows you to grow and learn something new while earning

4 October 2025
Sermo logo

Reply from Sermo

We're thrilled to hear you're growing, learning, and earning with Sermo. That's exactly what we're all about—helping you expand your knowledge while rewarding your expertise. Keep up the great work!

Rated 1 out of 5 stars

I received an invite for a Lyme disease…

I received an invite for a Lyme disease zoom call from Sermo from another survey app I was using. I am not a doctor or nurse. I spent 45 minutes on this zoom call was promised compensation and never received it. I sent numerous emails and was promised they were working on it and its been 3 weeks since I completed the zoom call. I would give Sermo a 0 if I could.

15 September 2025
Unprompted review
Sermo logo

Reply from Sermo

Hello. We want to clarify that Sermo is a closed, secure platform exclusively for verified and credentialed healthcare professionals. If the invitation originated from another external survey application, we unfortunately do not have the ability to confirm your participation or manage compensation for studies run entirely outside of our direct system.

Rated 5 out of 5 stars

Great Company

Great company that has support that replies almost immediately. I receive many options for surveys. I am very happy with my experience.

26 September 2025
Sermo logo

Reply from Sermo

We're so glad to hear you're enjoying your experience with Sermo and that our support team has been able to assist you quickly. We’re here to keep the surveys and great service coming your way!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look