Scooter Hut Reviews 

I was needing some parts for my scooter and was unable to find them. I submitted an enquiry online and I had a response the next business day. I was dealing with John and he was very responsive to my emails and organised a quote and then an invoice for me to order the parts all before 9am. John was great to deal with and the parts are already on their way!

The customer service team assisted in sourcing the whereabouts & availability of a couple electric scooters. As shown on website, but where sold out at enquiry time.
They assisted and managed to secure the exact item I was after.
I rate Scooter Hut a 10/10
Thanks David.

I had an excellent experience with Scooter Hut Fairfield. Dani was very helpful throughout the process and made sure I received all the correct parts for my Inmotion Air Pro rear fender, including the metal component and new screws. Everything arrived correctly, the installation went smoothly, and my scooter is now working perfectly. I really appreciated the clear communication, excellent customer service, and ongoing support. Thank you!

Had a really bad recent experience with a different company about an e-scooter i bought so i emailed Scooter Hut here (they have a Perth location) seeking some answers about warranty and future repairs and things before buying to which a very lovely lady named Dani was more than happy to explain the process and promise i wouldn't be abandoned with a scooter i can't get fixed.
If you're looking to buy an e-scooter and stumble upon this i can at least say you will have a physical location to take it to get repaired which is incredibly important for a vehicle. (i got the Pure Advance Flex for reference which is quite niche in brand recognition and very much non-standard physical design so if they can promise to fix this, if you got a more standard scooter you will have even less to worry about!)

If you are curious about delivery times in my case it is estimated to be 13 days.

They have extremely fast response times at least in my case, i replied to Dani's message from yesterday here at 2PM thanking her and she replied within a few minutes which is a nice surprise!

My query was answered very quickly by Dani and I appreciate the information that she supplied me with and the process with which I needed to resolve the matter. Well done Dani! ⭐️⭐️⭐️⭐️⭐️

I have purchased 2 pure scooters from this company and the first time i needed a part they made the process extremely difficult. Who knew supplying 1 little 2cm long bolt would require photos, videos, detailed descriptions, odometer readings, proof of purchase etc etc
I sent 3 photos of the issue and the part, they responded with 6 bullet points of further requirements. Also cant understand how they dont have my purchase history and why i would have to forward a copy of my purchase back to them.
Anyone else would just look up your email or phone number and bingo, would have all your details.
Ive never seen customer service make something so difficult for a customer.
Last time I will buy from them and last time i will buy a pure scooter. Ended up just buying a replacement from overseas as it was quicker than jumping through all their hoops just to get one little bolt.
Why anyone would make a customers experience so difficult over a part worth a few cents is beyond me and particularly when that customer has spent so much money with their company. A frustrating experience.

I needed to order some very specific parts to fix up my e scooter. Through emailing scooter hut, they were very quick at responding and were helpful, supplying me with the parts I needed

Scooter hut is such a great company whenever you need assistance with anything the technical support team gots you. The team members are also so kind and friendly they will help you with almost anything. Delivery is also really good trust me you won’t be waiting long for anything.

I’m extremely disappointed with the service we received from Scooter hut. We purchased a brand-new scooter, only to have an issue with it almost immediately. We were told it was only a minor issue, yet somehow it took two months to fix.

What made the experience even worse was the attitude of the staff. We found them extremely rude, unhelpful and dismissive whenever we tried to get answers about what was happening. When you purchase something brand new, you expect any problems to be handled professionally and within a reasonable timeframe — especially when the problem is supposedly minor.

Waiting two months for a repair on a brand-new scooter, while dealing with rude customer service throughout the process, is completely unacceptable. Based on our experience, I would not recommend Scooter hut.

Dani is wonderful! She replied within minutes to my inquiry and was so easy to deal with. A really lovely person, credit to the business

Nice customer services, Dani helped me a lot with complicated requests and he is nice guy.!

My experience with scooter hut have been fantastic,
Dani was very professional and together we sorted out an issue.
Ordering and delivery time Was fantastic

The charger failed, and Scooter Hut replaced it promptly.

What made my experience great? A person named Dani. Sorted everything out for me without any drama. Clear communication and reassuring. Hands down awesome work from Dani.

If I could give Scooterhut (more specifically the legal entity Flux Motion Pty Ltd) 0 stars I would. The most misleading and deceptive company I have every had the displeasure of dealing with. Purchased an Inmotion Air Pro from them in around March 2024. Used sparingly and in August 2025 (with only 532km on it) it suddenly died. At the time Scooterhut had closed down and so I contacted Inmotion. They agreed to cover the parts under warranty. Around this time Scooterhut reopened and Inmotion advised that Scooterhut would take over and would cover them under warranty instead. Took it in to Scooterhut Balcatta. Provided copies of all correspendence with Inmotion. Representations were then made by 2 of their employees (Sarah who I gather is the instore manager and Riley) that they would attend to it and cover it under warranty except the labour component ($49.99). They said all good and no need to stress. I didn't need to do anything further. They would just need to wait on parts. I chased up via phone every 3 weeks. Kept being told the same story by the Scooterhut Balcatta staff. Then suddenly in February 2026 I get a text message saying that I needed to authorise repairs at a cost to me of $800. For context this was approximately the same price as buying the Scooter new). I thought this must have been a mistake so I contacted Scooterhut Balcatta. They confirmed it was the case and I would need to contact their head office. I did this. I had to provide all the backstory again. Commitments made verbally by Dani that 'don't worry. It will all get sorted out'. Dani then confirmed they would not cover anything prior to 1st July 2025. I said your employees made these representations AFTER 1st July 2025. Fell on deaf ears. Got the run around repeatedly pretending to care but I think just a tactic hoping I would let it slide. I then back to Inmotion who again confirmed Scooterhut should cover under warranty. Told them Scooterhut was refusing to and got them to agree to cover one of the parts (the other part Scooterhut had in stock). I contacted Scooterhut and said that all they had to do was cover the other part and install. They refused. I think again expecting me to drop the issue. Anyway I'm not going to. I am going to lodge proceedings in the Magistrates Court of WA. Absolutely ridiculous the whole experience. You really couldn't read about it. Has wasted so much of my time and caused me so much stress. I am a patient and reasonable man but as a matter of principle I will not be letting this go. DO NOT PURCHASE FROM THIS COMPANY. NO MORALS NOR INTEREST IN DOING THE RIGHT THING BY CONSUMERS.

Purchased a Pure Electric Scooter, online ordering was easy and scooter was delivered without incident or damage. I had some issues a couple of months later and reached out to Scooter Hut for support, the response was fantastic. Their responses were fast and helpful and ultimately allowed me to diagnose and fix the issue.

I ordered a cable for my scooter and having received it 2 weeks after I ordered it, I installed it - but no instructions were provided. The cable did not perform and unlock the speed, and when I raised this with them, they said that I had an EU scooter and it wouldn't work with an EU scooter. I asked for a refund, and they said that they wouldn't honour a refund due to the cable being installed and used.

Great customer service and speedy delivery! Very happy with my new scooter.

Dani was so helpful to ensure my scooter was shipped quickly as it is for a present. She went above and beyond to ensure a smooth process which was much appreciated. Phone calls and emails answered quickly - the online experience was trouble free. Thanks Dani !!