Safe Home Direct Reviews 

621
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and knowledgeable technicians for explaining every detail clearly and ensuring the entire installation process goes smoothly from start to finish. Many people deeply appreciate the friendly customer service and the highly professional approach when setting up their new home protection systems. Some reviewers were not happy with the equipment, noting that certain security cameras failed to work properly shortly after setup or required ongoing troubleshooting. A few other people also felt that the monthly pricing terms and extended contract lengths were frustrating and caught them off guard.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives and technicians are consistently... See more

Service

Users describe positive interactions with service, highlighting helpful and friendly representatives who make... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

User experience

Reviewers mention positive feedback about user experience, noting that the installation process is clean,... See more

Product

Clients share ambiguous opinions on product features, long-term contracts, and pricing. Reviewers frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The door itself works wonderfully, though the voice feature when opening it takes a little getting used to. Adam provided absolutely awesome service! We're extremely happy with the service and would r... See more

Company replied

Rated 5 out of 5 stars

Representatives Elliot and trainee visited my home explained everything in detail. Upon completion Jose came to home and installed system that same night. That's unheard of. I received the camera in f... See more

Company replied

Rated 5 out of 5 stars

Jake was very informative and helping me figure out how best to protect my home. Very patient and answered every question. Christian , the installer, was very friendly and communicated well. He was v... See more

Company replied

Rated 5 out of 5 stars

The people were very friendly and genuinely seemed concerned for our welfare. The installation went well and we were taught how to use the system. Our neighbor had their carbon monoxide warning go of... See more

Company replied


Company details

  1. Home Automation Company
  2. Security Service

Written by the company

You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman. It’s time to go direct.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(621)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It all happened too fast

It all happened too fast. they were installing the equipment before my wife or me even realized what was going on.. then I have called with 24 hours telling them that I did not want it and for them to take it out.
called again within the 72 hour (three day) cancellation clause and have not heard back.

31 March 2026
Rated 5 out of 5 stars

The price was great and the technology…

The price was great and the technology of the cameras are just what we were looking for. The apps are easy to use all well. Me and wife are very satisfied with the service so far. The salesman and the tech were both professional and we appreciate their honesty.

31 March 2026
Rated 5 out of 5 stars

AJ was great

AJ was very informative and a joy to meet. Even when I was unsure, he was extremely patient and answered all of my questions.
Thanks AJ

26 March 2026
Unprompted review
Rated 5 out of 5 stars

We had a lot of questions going on and…

We had a lot of questions going on and were running like chickens with our heads cut off, and AJ answered every single one of our questions with patience. He never rushed us and made sure we felt comfortable before moving forward.
I would recommend him to anyone seeking professional quality help

10 March 2026
Unprompted review
Rated 5 out of 5 stars

AJ was hands down the best part of our…

AJ was hands down the best part of our entire experience. He didn’t just try to “sell” us a system—he actually walked through our home, pointed out vulnerable areas we hadn’t even thought about, and explained everything in a way that made sense. Installation was clean and fast, and he made sure we knew exactly how to use everything before he left. You can tell he genuinely cares.

22 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look