This is a solid, trustworthy company that provides a straightforward well-organized approach for purchasing quality art. The site is easy to navigate, provides a great selection and good overvie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent experience from start to finish. The price was fair for the quality of the artwork, delivery was fast, and everything arrived without any issues. The painting by Dmitry Spiros is absolutely... See more
Company replied
I am extremely happy with the print I ordered from Saatchi Art. I am a retired teacher, so the original piece was out of my price range; however, the print on canvas presents beautifully. I took adv... See more
Company replied
India and the Saatchi team made our commission the most enjoyable and seamless process. We were kept updated and on task throughout the entire process. There were no delays, roadblocks, or issues with... See more
Company replied
Company details
- Art Gallery
- Art Supply Store
- Decoration and Interior Design Store
- Furniture Store
- Interior Designer
- Online Marketplace
About Saatchi Art
Written by the company
At Saatchi Art, we make it our mission to help you discover and buy from the best emerging artists around the world. Featuring the world’s largest selection of original works, our online gallery offers more than 1.4 million paintings, drawings, sculptures, and photographs by more than 90,000 emerging artists from over 110 countries.
Saatchi Art is led by a team of expert curators whose job is to help you make informed art buying decisions. Discover artworks through their weekly curated collections or take advantage of complimentary art advisory services. We pride ourselves on delivering world-class customer service to our art buyers worldwide. Our 7-day 100% money-back guarantee allows you to buy with confidence, and we handle all aspects of shipping for a completely hassle-free delivery.
14-Day Money Back Guarantee
Saatchi Art is committed to ensuring the 100% satisfaction of our art collectors
Once you’ve received an original artwork, you have fourteen (14) days to decide whether or not you’d like to keep that artwork or return it for a refund. You may return any eligible artwork provided that it is returned to the artist in its original condition and packaging.
Contact info
United States
- 888-908-3886
- support@saatchiart.com
- saatchiart.com
4.6
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a piece of art
I purchased a piece of art, it arrived quickly and was carefully wrapped for shipping. Additionally the artist included a short thank you note.
Very happy
14 July 2026
Reply from Saatchi Art
Thank you so much for taking the time to share this! We're thrilled to hear your piece arrived quickly and in great condition and we're so glad the artist's note added a personal touch to the experience. We hope you enjoy your new artwork for years to come!
Great experience!
Once again, I have received an incredibly beautiful one of a kind artwork. I highly recommend this company! The website is easy to navigate and allows consumers to bypass the difficulties of purchasing art from other countries.
2 July 2026
Reply from Saatchi Art
Thank you so much for your continued trust and for taking the time to share this wonderful review! We're thrilled to hear that your latest piece arrived safely and that it's living up to the "one of a kind" artwork we strive to deliver. It also means a lot to know that our website makes the process of purchasing art from abroad simple and stress-free, that's exactly what we aim for.
If you're open to it, we'd love to see installation photos. Please feel free to share them to social@saatchiart.com
We truly appreciate your repeat business and look forward to helping you find many more beautiful pieces in the future!
The ZenDesk experience was terrible
The ZenDesk experience was terrible. Emails sent to Saatchi wouldn't get through. The “customer service” phone line went straight to voicemail every time and i never got a callback. (I think they contract out customer service.) I’m surprised we actually got the deal done. Good thing i ordered 4 months early for this 25th anniversary gift for my spouse. Eventually we resorted to carrier pigeons to exchange info. My gosh… Even the customer service agent was complaining about “technology”, which was totally accurate.
12 July 2026
Reply from Saatchi Art
Thank you for taking the time to share your feedback. We're very sorry about the communication difficulties. We understand how frustrating that must have been, especially for such an important purchase and milestone anniversary gift.
Our team made multiple attempts to stay in touch with you and work through the issues, and we're glad we were ultimately able to connect and bring your order to completion.
Thank you again, and we hope the artwork brings you and your spouse joy for many years to come!
Received wrong artwork ..
Received wrong artwork ... or artist replaced with similar but different art than what we had purchased.
15 July 2026
Reply from Saatchi Art
We're very sorry that you received the incorrect artwork and understand how disappointing this is.
Our team is already working closely with both you and the artist to resolve the issue and ensure you receive the correct piece as quickly as possible.
We appreciate your patience while we make this right and look forward to providing a positive resolution.
everything went well
everything went well, great art selection, inforamtion and easy payment. It would be good to know that a art piece is coming from out of the country. It was and additional two weeks working through issues at customs.
7 July 2026
Reply from Saatchi Art
Thank you so much for the kind words and for sharing your experience! We're really glad you enjoyed the art selection and found the payment process smooth.
Regarding the customs delay, thanks for flagging this. Each listing does show the artist's country of origin, but we appreciate that it's easy to miss, especially if you're not specifically looking for it. We'll definitely take this feedback into consideration as we continue improving the buying experience.
Thanks again for your patience with the extra two weeks, and for taking the time to leave such a thoughtful review!
From start to finish
From start to finish, shopping for art on Saatchi Art was very smooth. We are very happy with our purchase as well as delivery. The quality of the art is top notch
11 July 2026
Reply from Saatchi Art
We're delighted to hear the whole process, from browsing to delivery, was smooth and enjoyable. It also means a lot to know you're happy with both your purchase and the quality of the art. Thank you for sharing and supporting our artist community!
Excellent service
Excellent service. Saatchi continually kept me informed about the status of my order.
9 July 2026
Reply from Saatchi Art
Thank you for the review! We're so glad our team kept you well-informed throughout the process. We appreciate you taking the time to share your experience and hope you enjoy your new artwork for years to come.
The painting is beautiful.
Delivery was reasonably fast. The painting looked like the pictures. And, the painting is beautiful.
9 July 2026
Reply from Saatchi Art
Thank you for sharing your experience! We're so glad the delivery timing worked well for you and that the painting matched what you saw online. Enjoy!
Art was shipped promptly and as depicted
10 July 2026
Reply from Saatchi Art
Thank you for sharing! We're so glad your piece arrived quickly and matched your expectations. We hope you enjoy it for years to come!
Back Again!!
This is about the 10th painting I have purchased at Saatchi! The service and the art, as well as the artists whose work I have purchased has been splendid. The prices are good, and it lets you buy work by emerging artists that you might not ordinarily afford.
6 July 2026
Reply from Saatchi Art
Thank you so much for the review and for collecting artwork with us 10 times over! We're thrilled you've found so many pieces that resonate with you along the way. It means a lot to hear that both the art and the service have consistently met your expectations.
We love that you highlighted the opportunity to discover and support emerging artists, that's exactly what we hope collectors take away from us! Thank you for supporting our artist community!
The art arrived poorly stretched
The art arrived poorly stretched; not tight but flapping. Difficult to re-stretch without damage to the piece because it was wrapped over the edge. Given that it arrived stretched anyway, it could have been delivered framed. Some simple framing options would have been appreciated. Overall, it was a difficult exercise and it need not have been. Subsequently, Seller gave me a small refund to compensate for the extra cost incurred.
1 July 2026
Reply from Saatchi Art
We are so sorry to hear this! A member of our team will be in touch to assist. Thank you for taking the time to share your feedback.
Will was awesome as my contact!
Will, my contact at Saatchi, answered every email and very quickly! He made the entire process, from beginning to end, perfect! I can't wait to buy more pieces!
8 July 2026
Reply from Saatchi Art
Thank you for your review! We're delighted to hear our team provided responsive support and helped make your experience a great one from start to finish. We truly appreciate your support of our artist community and look forward to helping you discover your next piece!
Beautiful piece of art!
7 July 2026
Reply from Saatchi Art
We're so glad to hear you love your new artwork. Thank you for sharing your experience and supporting our artist community!
Responsive client focused
Responsive client focused. No pushback on returns and applying credit for new purchases
6 July 2026
Reply from Saatchi Art
Thank you for your kind review! We're so pleased to hear you had a positive experience with our team. Providing responsive, customer-focused service is important to us, and we appreciate you taking the time to share your feedback. We hope you enjoy your new artwork for many years to come!
Excellent experience.
30 June 2026
Reply from Saatchi Art
Thank you for sharing, we are so happy to hear this! We appreciate your support and hope you enjoy your new artwork for years to come!
Everything's perfect
30 June 2026
Reply from Saatchi Art
We're delighted to hear everything was perfect with your purchase! We appreciate your support and hope you enjoy your new artwork for years to come!
Beautiful Art and Excellent Service
I am extremely happy with the print I ordered from Saatchi Art. I am a retired teacher, so the original piece was out of my price range; however, the print on canvas presents beautifully. I took advantage of the opportunity to make an offer, which was accepted by the artist.
I had a question about the print, and I received a prompt response from a curator. I also had a question for customer service and again I had a quick answer. Both of these people followed up to make sure I had the information I needed.
In addition, I felt secure with ordering online because of the return policy. I would definitely not hesitate to make another purchase from Saatchi Art.
30 June 2026
Reply from Saatchi Art
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with your purchase and that our team was able to provide helpful and timely support throughout your experience. We hope the piece brings you joy for many years to come!
Always a pleasure
A straightforward process to purchase art. I am always impressed by how quickly the artwork arrives. The biggest reason of course is the quantity and quality of the artwork Saatchi offers.
5 July 2026
Reply from Saatchi Art
Thank you for your wonderful review! We're delighted to hear that you've found the purchasing process straightforward and that your artwork has arrived quickly. It's especially rewarding to know that the breadth and quality of the artwork available on Saatchi Art continue to impress you. We’re proud to connect collectors with talented artists from around the world and appreciate your support.
Thank you again and enjoy your new artwork!
Professional service
Professional service . Great experience from beginning to end. Beautiful photo, protected, timely shipping
22 June 2026
Reply from Saatchi Art
We're delighted to hear you had a great experience from beginning to end. Thank you so much for sharing your feedback and we hope you enjoy your new artwork for many years to come!
Very easy to use the website to…
Very easy to use the website to purchase art. Notifications re delivery were very helpful. Art arrived in perfect condition extremely well packed….. and I love the piece bravo.
2 July 2026
Reply from Saatchi Art
Thank you so much for sharing your experience! We’re thrilled to hear that you found our website easy to use and that the delivery updates helped keep you informed throughout the process.
We’d love to see how your artwork looks in its new home! If you’d like to share an installation photo, please send it to us at social@saatchiart.com
Thank you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.