Website and app super buggy and barely functioned when I placed my order, showing me there was nothing after I paid. The AI chatbot is terrible and didn’t work. Randomly received order confirmation th... See more
Company replied
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See what reviewers are saying
Our fibre internet was installed efficiently and with care. We have been very happy with only one outage since installation. This was due to a problem outside our local area. It was fixed within 6... See more
Cancelled my contract when I realised that they were all but impossible to contact or hold accountable.| Any attempt to navigate their website to get to customer services just put you in a loop. I... See more
Company replied
Sosh service has been excellent! The internet speed is fast, stable, no issue during my meetings at work, and best of all, at a very low cost! The customer service is top class as well, with English s... See more
Company details
Written by the company
Sosh marque du groupe Orange. Avec Sosh, profitez des forfaits mobile et offres internet adaptés et sans engagement sur le réseau Orange.
Contact info
France
- sosh.fr
3.5
Average
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service and best price
24 June 2026
Reply from Sosh
🇫🇷 Bonjour Niall, merci pour votre retour. Nous sommes heureux d'apprendre que nos tarifs correspondent à vos attentes et que nos services vous donnent entière satisfaction.
🇬🇧 Hello Niall, thank you for your feedback. We are pleased to hear that our rates meet your expectations and that our services give you complete satisfaction.
Jey
L'équipe Sosh🚀
Reply from Sosh
Bonjour Antoine, merci beaucoup pour ce retour ! 😊
Nous sommes ravis que nos services, conseils et interventions aient été à la hauteur de vos attentes. C'est exactement ce que nous nous efforçons d'offrir à chacun de nos clients.
Toute l'équipe est à vos côtés si besoin et vous souhaite uen excellente journée.
Jey
L'équipe Sosh🚀
Enfin un wifi stable et excellent à la…
Enfin un wifi stable et excellent à la maison !
Au top
Merci sosh merci orange
11 June 2026
Pas d'interruption de service
4 June 2026
Reply from Sosh
Bonjour Alexis, merci d'avoir pris le temps de nous laisser votre avis et ravis que vous soyez satisfait. Bonne journée.
Phil
L'équipe Sosh🚀
Reply from Sosh
Bonjour Bonnaud,
Merci beaucoup pour votre retour ! Nous sommes ravis que notre service ait été à la hauteur de vos attentes. Excellente journée😊
Thierry
L'équipe Sosh🚀
Attrocious service
Attrocious service. I ordered an eSIM yesterday. Today I got the email with the QR code, saying I had received a text with a confirmation code. No such text. Okay, luckily, the email instructed me to call 3976 if the text didn't arrive and to say « activation eSIM ». I call and am greeted by an AI. I give it my number and say « activation eSIM ». It doesn't understand. It asks if I have a SIM issue. I say "yes", to which it replies that I should turn my device on and off or call customer service (which is where I have just called!).
I have paid for a service that doesn't work, and the company offering the service offers essentially no pathway to resolve the issue. It is simply incredible how these tech oligopolies treat ordinary people simply because they can. Shame on you.
8 May 2026
Unprompted review
Super intervention du technicien qui…
Super intervention du technicien qui nous a réparé la fibre sans avoir eu à attendre et il était très sympathique en plus .
17 April 2026
arnaques avec les achats multimedia non…
arnaques avec les achats multimedia non desires - blocages des achat multimedia forces aucune reaction de sosh ou orange
service client nul ...
10 April 2026
Unprompted review
Reply from Sosh
Bonjour Philippe, merci pour votre avis. Afin de vous apporter de la visibilité sur le suivi de votre dossier, je vous propose de nous contacter sur le https://assistance.sosh.fr/ ou via messenger https://m.me/Sosh en mentionnant #AvisTrustpilot dans votre message. Excellente journée.
Jey
L'équipe Sosh🚀
Any request takes weeks to complete.
18 March 2026
Unprompted review
Sosh m’a facturé l’option Netflix…
Sosh m’a facturé l’option Netflix premium alors que j’avais l’option Netflix standard et ne m’a pas remboursé sur ma dernière facture comme écrit sur le chat par un de leurs conseillés!
20 March 2026
Reply from Sosh
Bonjour Christophe, merci beaucoup pour votre retour positif !
Nous sommes ravis d’apprendre que vous appréciez les services proposés.
Votre satisfaction est une belle reconnaissance pour nos équipes, qui restent mobilisées pour vous offrir le meilleur service possible.
Excellente journée à vous,
Jérôme
L'équipe Sosh🚀
Worst company ever
Internet was not working, and when I was trying to reach them, they would set a call appointment and never attend. This happened so many times, until someone working there (!!!!) told me they are told to lie to just buy some time. Even the bots are not working, I mean it's legal scam or???
18 February 2026
Unprompted review
Reply from Sosh
Bonjour Alma ! Je comprends parfaitement vos difficultés.
Pour résoudre ce problème technique ensemble, je vous invite à nous contacter via Messenger https://m.me/Sosh en précisant #AvisTrustpilot dans votre message.
À très bientôt !
Julien
L'équipe Sosh🚀
application de la pénalité de résiliation entre orange vers sosh
je regrette la mauvaise qualité de relation entre orange et sosh
14 February 2026
Reply from Sosh
Bonjour Alain,
Merci d’avoir partagé votre avis.
Nous comprenons votre mécontentement face aux difficultés rencontrées dans le traitement de votre demande.
Afin de mieux comprendre votre situation et vous apporter les réponses les plus adaptées, n’hésitez pas à nous solliciter via Messenger 👉 https://m.me/Sosh, en précisant #AvisTrustpilot dans votre message explicatif.
Nous sommes également disponibles sur https://assistance.sosh.fr/.
Nous vous souhaitons un excellent week-end. 🌞
Jazz
L'équipe Sosh🚀
Never opt for Sosh connection
If there was negative feedback, I would have rated -10. Horrible services. Never opt for Sosh connection. They dont do anything they promise. Their customer service is pathetic. The connection is not fast as promised. I was moving out of France and hence wanted to cancel my Sosh connection. Their help page regarding contract termination mentioned that it takes either 10 days to cancel the contract or contract termination will be done on specified date. I had specified a termination date after 10 days. They terminated the connection on the next day of raising the request. It was their mistake. I could not take new connection for just last 1 week in France. When I contacted Sosh customer service for help, for 6 hours they kept on changing the person on the chat. I had to explain each person regarding the issue. Even after repeated requests to cancel the incorrect termination and explaining my situation, they didnt help. Forget about help, they were not even courteous enough to offer any compensation for the mistake they had committed. I repeat. Never opt for Sosh connection. They treat customers like thrash.
17 January 2026
Unprompted review
Very satisfied with Sosh mobile and…
Very satisfied with Sosh mobile and Sosh fibre internet, merci Sosh
26 January 2026
Unprompted review
I switch from a local fiber provider to…
I switch from a local fiber provider to Sosh as it was much cheaper - however, the transfer was not smooth a all - Upon installation, it worked for 48 hours and then on Monday morning went dead. Orange was not able to fixe it within a week so I switch to another provide and all worked fine. Wasted time but i thought Orange/Sosh was the best... it is not.
16 January 2025
Unprompted review
Reply from Sosh
Bonjour Smauc,
Je suis vraiment désolé que votre expérience chez Sosh n'ait pas été à la hauteur de vos attentes. Sachez que notre porte vous reste ouverte si vous souhaitez nous rejoindre à nouveau.
Je vous souhaite une excellente fin de journée !
Julien
L'équipe Sosh🚀
Sosh et orange sont top
5 January 2026
Reply from Sosh
Bonjour Kechi,
Merci beaucoup pour votre retour positif ! Cela nous fait réellement plaisir de savoir que nos services vous apportent satisfaction.
Nous continuons de travailler chaque jour pour vous offrir le meilleur, et vos encouragements sont une belle source de motivation. 🤗
A très boientôt ✨
Jazz
L'équipe Sosh🚀
Reply from Sosh
Bonjour Richard, merci pour votre avis.Si vous avez besoin que l'on vous apporte de la visibilité sur le suivi de votre dossier, je vous propose de nous contacter sur le https://assistance.sosh.fr/ ou via messenger https://m.me/Sosh en mentionnant #AvisTrustpilot dans votre message. Excellente journée.
Jey
L'équipe Sosh🚀
Techniciens installateurs fibre Ensio Sosh
Techniciens installateurs professionnels, ponctuels et de bons contact humain.
16 December 2025
Reply from Sosh
Bonjour Mark,
Merci pour votre retour ! Nous sommes ravis que l’équipe ait su intervenir avec sérieux et que l’échange ait été agréable. Vos commentaires sont très appréciés et motivants pour nous.
Nous vous souhaitons de belles fêtes de fin d'année 🎄
Jazz
L'équipe Sosh🚀
Reply from Sosh
Bonjour Benjamin,
Merci beaucoup pour votre retour !
Nous sommes ravis que vous trouviez nos services faciles et accessibles.
Excellente journée !
Ju
L'équipe Sosh🚀
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