SolarKraft’s service is exceptionally…
SolarKraft’s service is exceptionally good. From the initial order and communication with the salesperson, to the project manager’s follow-up, and the electrician and technician on site – everything ran smoothly. From that perspective, I can absolutely recommend them as a service provider and wouldn’t hesitate to reach out to them again.
The reason they don’t receive a top rating is because I’m disappointed with the battery product from Emaldo that they sold me:
1. One battery failed quite quickly (SolarKraft replaced it without any issues).
2. I experienced a connection drop to the battery, and a simple restart didn’t fix it. I had to re-pair the software instead.
3. Most recently, the battery lost connection again, though this time a simple restart resolved it.
4. My biggest concern, which goes against my fundamental values, is that it turns out Emaldo is a closed system with no options or vision for developing an open API. Emaldo ignores input from their users. As you can see here on emaldos community post if you search for “Manual API Needed”.
So: SolarKraft gets 5 stars for their service, and Emaldo gets 1 star for their vendor lock-in and ignoring thier customers requests.
Reply from solarkraft.se
Thank you for your kind review and for highlighting our team and service – we really appreciate it! We're sorry to hear about the battery issues and will pass your feedback on to the supplier. Thank you for your trust!