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2.7
574 reviews
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This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 2 weeks
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Totally fraudulent company that gives the impression of being your current phone operator who can offer a cheaper subscription. If I could give zero or minus stars they would have gotten it from me. Stay away and never sign any agreement with them
I would never recommend this provider. First month of use, my internet speed was somehow reduced, it barely works. piece of sh*t comparing to other providers.
Reply from SMB Mobil
Hi Vytautas, Thank you for your feedback.
I am sorry to hear that you have experienced issues with your internet speed. This is of course not how it should be and we would like to help you find out what is causing the problem. Your speed should remain stable and match what has been agreed, and if you are experiencing reduced performance we would be happy to troubleshoot this with you.
Please contact our customer service so we can take a closer look at coverage, settings and anything else that may be affecting your connection. Our goal is to make sure you have a good and reliable experience. Kind regards, Sindre, SMB Mobil
Thanks for resolving issue very quickly and good understanding and empathy
Reply from SMB Mobil
Hi Shreeraj, Thank you for your feedback.
Very nice to hear that your issue was resolved quickly, and that you experienced good understanding and empathy throughout the process. Please feel free to contact us if there is anything more we can assist you with.
Kind regards
Sindre, SMB Mobil
Solved the problem, a data card that wasn’t working. The problem was reported outside working hours and solved immediately after start of working hours. Clear feedback and instructions delivered on email. And most importantly, the problem was indeed solved at first try.
Reply from SMB Mobil
Hello Jürgen,
Thank you for your feedback!
We’re very happy to hear that the issue was resolved quickly and efficiently, and that the communication was clear. We truly appreciate you sharing your experience, and that’s exactly how we want it to be, solved on the first attempt.
Best regards,
Sindre, SMB Mobil
STAY AWAY! If this is not a scam I don't know what is. I asked the salesman specifically if there was a minimum contract period. He told me that there wasn't, but now they want money from me for something that never even was a confirmed agreement. Needless to say, I am p****d!
Reply from SMB Mobil
Hi,
Thank you for sharing your feedback. I’m sorry to hear about your experience. Our business offers include clear information about any contract term before an agreement is confirmed. If any information from a salesperson was unclear, that’s a serious concern and will be followed up.
If anything is still unresolved, please send an email to TP@smbmobil.no so we can look into the case.
Kind regards,
Birgitte
SMB Mobil
Honest and helpful. Dealt with my issues fairly, understanding my situation and helped me to a fair result.
Reply from SMB Mobil
Hi,
Thank you so much for your kind feedback! It means a lot to us that you felt the support was honest and fair. We always aim to approach each customer with understanding and to find the best possible solution, so we're really glad to hear you experienced just that.
Best regards,
Alise, SMB Mobil
Reply from SMB Mobil
Hi!
Thank you for your feedback, glad to hear your question was answered! Feel free to reach out if there’s anything else we can help you with.
Best regards Alise, SMB Mobil
Problemer med aktivering av abonnement via QR kode. Utmerket og raskt ornet av Kristian på telefon support
Reply from SMB Mobil
Hei Axel Einar,
Tusen takk for tilbakemeldingen! Så godt å høre at Kristian fikk løst det raskt for deg, det er akkurat slik vi ønsker at det skal være. Vi setter stor pris på at du valgte oss! Mvh Alise, SMB Mobil
I have this company's representative suspected of thinking that if he hides who he really represents, there is a possibility that he can fool me because I am a retired senior citizen. He called me, leaving the distinct impression that he presented an offer from my existing provider that would result in my mobile telephone bill being lowered. He sent me an offer after the call, obviously thinking I would sign it without reading through the text. Stear away from these tricksters.
Reply from SMB Mobil
Hi,
Thank you for your feedback, I’m truly sorry to hear about your experience.
Our representatives are required to clearly state that they are calling from SMB Mobil and be fully transparent about who we are and what the offer includes. If that was not your experience, we take that very seriously.
You’re welcome to send us a short description of what happened to tp@smbmobil.no, along with your name and phone number, so I can look into it further for you.
Kind regards Alise, SMB MOBIL
SCAMMEEERRS!!!
This is the worst company in existence!
I am extremely disappointed in myself for believing the salesperson who only lied to me on the phone!
Now I am receiving very expensive invoices and I will have to contact a lawyer to end this nonsense.
Reply from SMB Mobil
Hi Danita,
I’m sorry to hear that you’ve had a negative experience. It’s important to us that all information regarding pricing, contract terms, and conditions is communicated clearly during the sales process. If any information was unclear or incorrect, I’d like to look into this further.
Please reach out to us at kundeservice@smbmobil.no, so we can review your case and see how we can assist you.
Best regards,
Alise, SMB Mobil
It was a horrible experience. It looks more like a scam than a legit company.
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