Nectr Reviews 

I spoke to Francis on the phone today regarding switching plans. I had a lot of confusion about “peak” and “off-peak” rates, and “controlled loads”.
Francis went above and beyond explaining to me what all of this means. He was incredibly patient and kind and helped me understand how to read my electricity bill and compare plans effectively. I will definitely be switching providers to Nectr after such a positive experience.

I am beyond grateful for his help :)

As a new customer I contacted Nectr with some queries about my plan. Over a number of messages to and fro the responsiveness of their customer service folks (Francis in particular) was outstanding, even getting back to me unprompted when additional information became available a fortnight later. A nice change from so many other companies.

Francis was very professional and he offered assistance to my inquiry and I finished my call exceeding my expectations. A lower rate and loyalty credit.

DO NOT USE NECTR

Nectr’s installers damaged my roof during what was supposed to be a $17,000 solar installation. An independent builder’s report clearly identified a roof leak and excessive damage to the roof sheets.

I gave Nectr ample opportunity to inspect and rectify the damage and supplied the builder’s report, photographs and a warranty claim. Despite their workmanship guarantees and warranty, they denied responsibility and refused to resolve the matter.

The damage ultimately cost me approximately $32,000 to have the roof properly repaired. In my experience, the installation was rushed, careless and poorly handled, and the warranty provided no meaningful protection when things went wrong.

I would not recommend Nectr based on my experience.

Sheena - my contact was helpful understanding and able to easily explain my enquiry

Leigh was fantastic with helping me resolve an issue I had. Received a prompt response with follow up to ensure everything was ok and if Leigh could help with anything else. Great service!!

I am happy with there Service and help with my bill problem

I had some question about billing and Aurora was very helpful and friendly. Very pleased with the service.

Ok!
I have been with Nectr for the last 4ish years-
Im not much of a writer but I would like to express that My dealings with this company have ALWAYS been pleasant,helpful and extremely efficient-
I have had various different issues (mostly due to late payments on my behalf) and just trying to work out what and where my energy expenses are going -typical stuff-
What isn’t so ‘typical’ is how I have been treated as a customer…actually-A Person!-
by the support side of this company-
I’m not being paid to say this.

My latest dealings with My support people from Nectr
( ⭐️Francis is the name of my latest helpful,friendly,polite, dare I say it…bubbly personality(‘d) representative)
Have been nothing short of absolutely amazing.
My issued wete all my fault!🤣
👉The help,efficiency and just the fact that I was dealing with a real human being that was treating me like a real human being was seriously-different, pleasant and very much appreciated.

They patiently helped me sort out my own mistakes and made me feel like a person…Not a number who was late!!!!

I’m sticking with this mob!
They been more than good to me!!!

Thanks Francis!

Very cool to meet you!

Damien McKnight.
⭐️Happy Customer of NECTR!!!

🫵😃👍

Very quick response and no hassle in filling up application form

I spoke with Aurora, Energy Specialist, who was exceptionally helpful and patient with all my questions. She was a delight to deal with.

I am on an overseas holiday,lost my credit card,had to block my bank accounts so a direct debit to pay my account was rejected.I called Nectr and was given a payment date extension with no hassle or cost. Very pleased with the service. Frank

I am just in the process of setting up an account and I have to say it has been easy. The communication and customer service from Niraja has been some of the best I have experienced.

Appreciated the time Leigh took to go through my account and check my usage costs in my last invoice compared to Nectar Home Buzz Plan ..he was polite even though I probably didn't explain myself very well at times..Thank you

The customer service was really helpful & Eliza was very pleasant 2 talk 2. Thank u Nectr

We are solar and battery customers in Brisbane. We have had exceptional customer service all along the process. We has a leaking roof and they came back and fixed the leak. It wasn’t even their fault but they did it anyway. I would recommend the team any time.

Extremely poor experience with nectr - so much so that I couldn’t even get an account!

Sign up process was flawed and took nearly an hour to get a confirmation text. The. I was denied due to supposed bad credit despite supplying evidence that my credit is good!

Avoid and go with someone more established for a much better experience.

I needed assistance today with my energy account and Allen went above and beyond.
Thanks Allen.

Unfortunately I had to get the ombudsman involved in an ongoing complaint. The customer service was extremely poor prior to this. Niraja who ended up handling the issue was however fantastic. Finally I was given a proper explanation in great detail. They also took my feedback seriously and ensured that it was used for the betterment of their customer service team. I am hoping this proves successful for the company’s future. They are extremely lucky to have some competent employees like Niraja.

I received a great help from Leigh to resolve my issue. Thanks to him for his genuine support.