The New York Pass Reviews 

27,159
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital pass is extremely practical, making it very easy to book and access multiple top attractions while saving a significant amount of money. Travelers truly appreciate the flexibility to change their schedules on the go and visit popular venues without waiting in long lines. Some reviewers were not happy with the advance reservation requirements, noting that strict time limits and limited availability can sometimes make booking popular time slots rather difficult. A few other people also felt that certain venue exclusions or unexpected extra fees for specific tours required much more careful planning beforehand.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting how simple the... See more

Value for money

Clients share positive opinions on value for money, consistently reporting huge savings and great deals on... See more

Price

People report positive experiences with price, noting significant savings on attraction entry fees and passes... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting how simple, fast, and spontaneous the... See more

Location

Users describe positive interactions with location, noting that everything was super easy to get to and to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd give 6 out of 5 stars - why? - savings are huge (compared to the prices of single tickets) - flexibility on the one side & easy access on the other sid 'fast lanes' - (almost) all hot-spots &... See more

Company replied

Rated 5 out of 5 stars

An excellent pass if you know in advance what to visit and when. We took a pass for 5 attractions and thus saved 80 dollars per person, which I call a good deal. The application is very simple and ea... See more

Company replied

Rated 5 out of 5 stars

Easy to book , even The Edge and TOTR just a few minutes before we visited . Great tours included , did Walking tour of Greenwich Village , Sunday Tour in Harlem and 5 Boroughs . Also visited MOMA and... See more

Company replied

Rated 5 out of 5 stars

Fantastic value and the ability to change attraction times was a godsend! Meant we were able to reschedule when the weather conditions weren't the best for certain attractions like Empire State Buildi... See more

Company replied


Company details

  1. Travel Aggregator

Information provided by various external sources

Discover more & spend less with The New York Pass! Visit over 100 attractions with the only all-inclusive sightseeing pass that features the Empire State Building, an app and fast-track privileges. Over 3+ million customers trust us. Discover what makes The New York Pass so special.! Learn more on newyorkpass.com

Learn more about The New York Pass

Written by the company

Save Money!
Free entry to your choice of over 100 top New York attractions
Save Time!
Skip the lines at a number of selected attractions saving you time during busy periods
Save Stress!
The New York Pass has everything you need for the perfect day out helping you make the most of your time in the city

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

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4.7

All reviews

(27,159)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aug 2026

Aug 2026. Amazing value. We did 3-4 things a day with the all inclusive 5 day pass. The App is easy to use, great map feature. Just pay attention to certain attractions may need reservation before arrival. This was our second time purchasing it, 1st was 2018.

4 September 2026
The New York Pass logo

Reply from The New York Pass

Hi Jason,

Thank you for taking the time to share your review. We are truly grateful for your review and kind words, it truly boosts our confidence as we continue striving to provide a hassle-free experience. We’re delighted to hear that you enjoyed using the Go City pass and hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars
The New York Pass logo

Reply from The New York Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 1 out of 5 stars

Wrong information provided.

Wrong information provided.

1 September 2026
The New York Pass logo

Reply from The New York Pass

Thank you for sharing your feedback. We’re very sorry that your experience with Go City did not go as expected. We’re pleased you were able to get in touch with our customer team and discuss your experience with us. We genuinely care about our customers’ experiences and always want to make sure they feel supported and well informed when using Go City. We appreciate you taking the time to share your feedback, as it helps us continue to improve.

Rated 5 out of 5 stars

Great Pass..had the best experience in…

Great Pass..had the best experience in NYC

1 September 2026
The New York Pass logo

Reply from The New York Pass

Hi Vincenzo,

We are beyond thankful for your review—this truly made our day! Your kind words mean the world to us, and we look forward to serving you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Glad we bought the pass

Glad we bought the pass. It was so worth it. We saved heaps! Would buy again if I go to NY again!

13 August 2026
The New York Pass logo

Reply from The New York Pass

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Easy to use and cheaper

Easy to use. Cheaper than to pay each attraction.

31 July 2026
The New York Pass logo

Reply from The New York Pass

Hi Benoît,

We are beyond thankful for your review—this truly made our day! Your kind words mean the world to us, and we look forward to serving you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Worth the money !

The pass provides a really good number and variety of ‘experiences’ to choose from, at a competitive price. Easy to use.

12 July 2026
The New York Pass logo

Reply from The New York Pass

Hi Robyn,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

Rated 5 out of 5 stars

Everything easy and smooth

Everything easy and smooth, info available, also the flexibility, changing booked terms, I had no complication.

28 August 2026
The New York Pass logo

Reply from The New York Pass

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Very great😄

28 August 2026
The New York Pass logo

Reply from The New York Pass

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Excellent experiencia

Excellent experiencia, I like so much, everything was good

25 August 2026
The New York Pass logo

Reply from The New York Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Amazing trip with family

Amazing trip with family, made easier with the use of the pass.

25 August 2026
The New York Pass logo

Reply from The New York Pass

Hi Martin,

We are beyond thankful for your review—this truly made our day! Your kind words mean the world to us, and we look forward to serving you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Money Savers

These are a life saver. Great savings had over a 4 day pass. Definitely something everyone should be looking to do if visiting New York City.

25 August 2026
The New York Pass logo

Reply from The New York Pass

Hi Christopher,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

Rated 5 out of 5 stars

It has been a great experience

It has been a great experience. Easy to book and quick entrance

25 August 2026
The New York Pass logo

Reply from The New York Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Amazing!!!

Amazing!!!! A great experience!!!!! Perfect for a family

25 August 2026
The New York Pass logo

Reply from The New York Pass

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

User friendly website

User friendly website. Good support in planning trip. Easy to obtain passes to suit your needs

25 August 2026
The New York Pass logo

Reply from The New York Pass

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

4 Active Days in NYC for a Family of 6

My family of 6 just spent 5 days in New York City and used the Go City New York 4 day passes. We were able to do and see over 20 Go City attractions. Making timed reservations was very easy. Changing reservations to earlier or later in the day was even easier. Admission to attractions that didn't require reservations was fast with no long lines. Our family saved over $1,600 using the Go City passes. I would recommend them to anybody. Those that only want to see a 1 or 2 attractions a day and those who can go from dawn to well after dusk. We will look at othe Go City passes for future trips. Thanks!

2 August 2026
Unprompted review
The New York Pass logo

Reply from The New York Pass

Hello,

We are beyond thankful for your review and truly grateful for your kind words. Your feedback is extremely important to us and continually motivates us to ensure a smooth and enjoyable journey for our customers. We’re delighted to hear that you enjoyed using the Go City pass. We hope to have the pleasure of serving you again in the near future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Great experience

Great experience, super easy to navigate and download. Worked amazing with each vendor. Definitely again!

24 July 2026
The New York Pass logo

Reply from The New York Pass

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Great pass for NY visit

Helped us in planning our day and visit. I liked the details of how to get prepared for some places before we visit. I was with kids so worth taking for museums listed.

24 July 2026
The New York Pass logo

Reply from The New York Pass

Hi Madhuri,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

Rated 5 out of 5 stars

Good Price, fast access, recommend

This pass is good for people who wants deep visit of New York City. We got 6 passes ticket with good price after coupon discount . The pass is very convenient to access each site. It gives people flexibility in case of Weather condition and fast access. I recommend!

14 July 2026
The New York Pass logo

Reply from The New York Pass

Hi Jane,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

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