Naked Pools Reviews 542

Compared to Australien prices Naked Pool spare part prices in Thailand are sky high overpriced and you can buy a lot of Clorine with this excess prices. After my complains to Naked Pool support Austra... See more

So glad we used Naked Pools, water is crystal clear and great to swim in. Basically have on for about 6hrs a day and replacing acid when required, so much easier to look after than our previous pool.... See more

After a very quick and informative response to my email asking for advice, my pool looks fabulous again. DOWN WITH UNKNOWLEDGEABLE POOL SHOP SALESPEOPLE and 👍UP WITH NAKED POOLS-THEY KNOW WHAT TH... See more

I explained to Tim what our issues were, he was able to trouble shoot over the phone and work out quickly that the settings werent correct and was able to walk me through everytjing to sort it out

Water quality mixed. Soon after install water turned cloudy again. Eventually after multiple trips to the pool shop water cleared up. As season progressed, chlorine levels grew (no chlorine has been a... See more

The Naked System was recommended by my pool builder and so glad I made the extra investment. Had it nearly a year now, still crystal clear and have not touched it except turn on Winter mode.

Tim came out the next day and made a repair under warranty. He also offered some water clarity tips as we had just retutned from holiday to a slightly cloudy wayer and the early signs of algae after... See more

Had a screen failure on my 3 year old controller. Sent it back and had it repaired without any problems and all covered under warranty. Great product, can't fault it (other than this small hiccup... See more

Naked pools customer engagement from the time we installed the product was fantastic. The APP and its contents for explaining the system are excellent. The follow up phone call was very pleasing. So f... See more

Had a excellent experience dealing with Naked Pools. Fixed my issue quickly and no hassles at all.

Whilst we finished our pool just in time for it to be too cold to swim we did have one issue. Copper separation and sedimentation. A text to the builder, who contacted Naked and Tim was on the p... See more

Customer support excellent! At last a company that understands that when you are putting a product out there that may be new to some people, that support is a major requirement. Easy to give 5stars to... See more

Tim is awesome! He was patient and quick to respond to my questions. He provided detailed information to help me resolve the issue. It was a pleasure to deal with him Tabrez.

Prompt, courteous service by email initially in response to my request for help. Then quickly recognised the need for home visit. Home visit was only 2 days later (we live in the hinterland and this... See more

I have nothing but great things to say about this company and the service they provide. Any time I’ve had questions or wasn’t sure how something worked, a quick phone call was all it took. Tim, the te... See more

When the control unit on my pool showed signs of not working correctly, I made contact with Naked Pools via email to enquire about the process of getting the said unit fixed. Mitch was very helpful an... See more

We are sooo happy with our our Naked system in every aspect. Beautiful fresh swimming without any chemical taste. The Naked app, high quality components, very low chemical additive costs and complete... See more

We absolutely love our Naked Swim Pool! It's so easy to use and basically runs itself. We love not having to poor heaps of salt and chemicals into the pool to keep it clean. We honestly can't understa... See more

I inherited a Naked Pool system on purchase of my house. I needed to get up to speed on the Naked System having had a salt water pool. The NP team were excellent in their support. Thoroughly profes... See more

Tim from tech support was great. Punctual and helpful. However, the copper staining on my pool walls couldn’t be fixed by Naked Pools. After 2 applications of stain remover and filter treatment the p... See more

Naked pools team have provided support to us on how best to look after our new pool. Being a pool owner does require us to be on top of pool maintenance for a fuss free experience. U der stand the f... See more

Some of the best customer service I have ever received. Tim was very clear in his instructions on sending our unit to Queensland from Victoria. The turnaround on the repair was fast and we received... See more

After doing a lot of homework we decided on the Naked System for our plunge pool. It has not disappointed. The technical support is great. When our pool person who was doing startup became unwell the... See more

Received a phone call from the technician within 30mins of lodging a ticket. He was on site, same day, before noon and the issue was resolved. Great product, fantastic afyer sales service.... See more

Prompt reply & heeded advice given. Added Sanichlor, ran pump overnight. Now 18 hours. Already noticed a reduction in black algae on walls. Will run pump for 48 hours & then let copper finish it off... See more

Mitch from naked pools was so helpful and didn't rush me one bit. He took as long as I needed until I had all my questions answered and I left the phone conversation feeling so much more confident and... See more

Swimming Pool Kits Direct has been selling Naked Freshwater Systems for the past few years to rave reviews from our customers. As one of the biggest fibreglass pool kit companies in Australia we have... See more

The whole process was easy from the first phone call to the follow up emails. One of the easiest warranty claims I have had to deal with. 5 star service. To add to this, when the unit was retur... See more

The communication from Tim was very clear and he resolved the issue quickly and efficiently. This has been the case each time we have needed advice or help to fix a small problem.

The Naked pool system is fantastic. I love that the pool does not smell of chemicals and it virtually looks after itself. The support from the team at Naked pools is brilliant. I (as a new pool owner)... See more

Excellent service and support . No question is to small or big and it’s always answered right away. If you have experienced the naked water system then you can only go down hill with anything else. H... See more

It was good to see Tim he certainly fixed the problem for us and was very friendly and helpful. He advised us when he would be arriving and phoned in advance to let us know. We really appreciate... See more

Absolutely awesome support. Tim went far and beyond calling the heater supplier to resolve my issue connecting a heater to the Naked system. And the water is far better than a Casale based pool. Love... See more

It’s just a clean feeling getting out of a Naked System pool. First time pool owners we were unsure of chlorine levels being next to nothing and with the pool shop telling us we should add some sort... See more

I made calls prior to deciding to install the naked system and every encounter I've had with the team at Naked pools was helpful and pleasant. The post install advice and follow up cafe has been the s... See more

Lovely fresh water. The Naked Freshwater system is such a refreshing change from old fashioned chlorine pools. The water is fantastic- it literally sparkles-and the system is simple to use and maintai... See more

Love this company, if you are getting a pool go with these guys. Its been problem free and so easy to use, plus their after care is amazing. I bought my system 3 years ago and if l ever have any issue... See more

So impressed to get a call to see how my experience with Naked pools is going! Really appreciated; has really put my mind at ease knowing there is support!

It was great to get a pho call to check in with us, to see if we needed any help. Helpful advice given, thankyou. Lovely chat.

Hugh thanks to naked pools for the prompt service! The team fixed my pool controller and upgraded it to a more modern and efficient system. Top notch work , highly recommended

Naked system was new to me after 25 years using salt water chlorination in my old pool. I have found the support network of User guide, App, videos, and email excellent at leading me through an under... See more

Super friendly lady. Gave me some great tips and reminded me they were always happy to help. Was a pleasure talking with her. Highly recommended 👌

Quick follow up, exceptionally helpful and knowledgeable. This is a very good company with great customer service.

The technician was very helpful on the phone service was prompt and fast .

Great to have someone from the company ring to find out how our experience was and weather I need any further information Great company to deal with. Highly recommend

great follow up post installation to ensure customer satisfaction, which is highly unusual in this market. Having just finished a home renovation where tradies do the absolute minimum and can't wait t... See more

Tim was awesome to deal with,as soon as we told him what was going on with the system he had it sorted in about 10 seconds Everything running great now

Get things sorted, no mucking around, perfect answers that work