Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most. Roxy answered questions I had... See more
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Review summary
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What people talk about most
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Darren came out on a Sunday to help with my pool set-up months after the pool was commissioned. He was very helpful and clarified all my questions. The system has been running really well and we hig... See more
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Fantastic customer service, and of course a fantastic product. This is my second naked pool. My new place had a Salt mineral pool and after a month of spending hours and dollars maintaining it I gave... See more
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I have only had my Naked pool system for a few months. So far so good. The customer service is exceptionally good. As I am new to the system so I take my water to be tested at the local pool shop and... See more
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Company details
- #2 of 2 best companies in Swimming Pool
- #1 of 1 best companies in Indoor Swimming Pool
- #1 of 1 best companies in Mineral Water Company
- #1 of 1 best companies in Outdoor Swimming Pool
- #2 of 2 best companies in Swimming Pool Supply Store
- #1 of 1 best companies in Water Treatment Supplier
About Naked Pools
Written by the company
Dive into luxury today and experience the future of swimming pool technology.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
The ultimate swimming experience
Written by the company
- Dive into luxury today and experience the future of swimming pool technology.
- Naked Pool water is equivalent if not better than most household tap water. No longer do you need high chemicals and chlorine in your backyard swimming pool. Have an easy to manage pool that saves you money, is better for the environment and leaves you feeling refreshed and rejuvenated after swimming.
- We're commited to our customers
- Naked Pools have an industry leading Complete Customer Care Plan to ensure your backyard oasis is everything it should be. Owning a pool for the first time can be overwhelming and our team are available to help guide and support you every step of the way. Once your system is installed, simply register your product via our Naked App and one of our team members will call you within the first two weeks to ensure you understand your new pool, our system and answer any other questions you may have. We'll even point you to our Freshwater Pool Specialists in your area if required. It's our company mission to have every Naked Pool owner having the best possible swimming experience in their backyard pool or swim spa.
Contact info
10/48 City Link Drive, 4221, Carrara, Australia
- 1800 625 331
- sales@naked-pools.com
- naked-pools.com
4.8
Excellent
679 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Good communication & support
21 July 2026
Reply from Naked Pools
Hi Darren,
Thanks so much for your review, we appreciate your feedback and are happy to hear the advice you received was helpful.
Please let us know if you need assistance in the future, we're always happy to help.
Kind regards
The Naked Pools Team.
Great and prompt customer service
The response from their customer service team was always quick, personable and helpful. Very easy to contact. I had a unit serviced under warranty and the team was incredibly helpful
30 June 2026
Reply from Naked Pools
Hi Owen
Thank you so much for your kind review! We're so pleased to hear you found our team helpful, responsive and easy to deal with. Providing great after-sales support is something we pride ourselves on, so your feedback means a lot. Thanks again for choosing Naked Pools!
Five-star service from start to finish
Five-star service from start to finish. Our system was repaired promptly and is working perfectly again. Thank you for the professional and efficient service.
6 July 2026
Reply from Naked Pools
Hi Cathy.
Thank you so much for your five‑star review. We’re really pleased to hear that your system is back up and running perfectly. Providing prompt, professional and reliable service is exactly what we aim for, so it’s great to know we delivered that for you.
We appreciate you taking the time to share your experience, and if you ever need anything in the future, we’re always here to help.
Regards
The Naked Pools Team
I have only had my Naked pool system…
I have only had my Naked pool system for a few months. So far so good. The customer service is exceptionally good. As I am new to the system so I take my water to be tested at the local pool shop and usually send a screen shot to Tim who gives me advice. The water is crystal clear.
12 July 2026
Reply from Naked Pools
Hi Roberta, Thank you so much for sharing your experience, and welcome to the Naked Pools family. It’s great to hear that your system has been performing well and that you’re enjoying crystal‑clear water already.
We really appreciate your kind words about our customer service. Tim and the team are always happy to help, especially when you’re getting familiar with a new system, and it’s fantastic to hear that the water testing and advice have been useful for you.
If you ever need anything or have questions as you continue using the system, we’re always here to support you. Thanks again for taking the time to leave a review — it means a lot to us.
Regards
The Naked Pools Team
Tim was a great person to deal with
Tim was a great person to deal with. Professional and very helpful. Thanks
28 May 2026
Reply from Naked Pools
Hi David.
Thank you so much for your wonderful review - we truly appreciate it and are so happy to hear of your experience with our customer support, it is something we are very proud of.
If you ever need our assistance along the way please let us know, we're always happy to help.
Kind regards,
The Naked Pools Team.
Good customer service and response very…
Good customer service and response very promptly
24 June 2026
Reply from Naked Pools
Thanks so much for your review, we really appreciate it.
Feel free to reach out again if needed, we're always happy to help.
Kind regards,
The Naked Pools Team.
The response I got to my query was…
The response I got to my query was quick and helpful.
14 June 2026
Reply from Naked Pools
Hi Ken.
Thanks so much for your review, we really appreciate it.
Feel free to reach out again if needed, we're always happy to help.
Kind regards,
The Naked Pools Team.
Great support team.
18 June 2026
Reply from Naked Pools
Hi Aswin,
Thanks so much for your review - we really appreciate it and are always happy to assist. If you ever need us down the track please let us know.
Kind regards,
The Naked Pools Team.
Very good on-site service
Darren came out on a Sunday to help with my pool set-up months after the pool was commissioned. He was very helpful and clarified all my questions.
The system has been running really well and we highly recommend the Naked Pools freshwater system.
15 June 2026
Reply from Naked Pools
Hi Clive,
Thank you for taking the time to share your experience. We’re glad Darren was able to assist with your pool setup, even months after commissioning, and that he could answer all your questions clearly. It’s great to hear the system is running smoothly and that you’re enjoying the Naked Pools freshwater experience.
We truly appreciate your recommendation and are always here if you need any support in the future.
Regards
The Naked Pools Team
I rang to get help with setting my…
I rang to get help with setting my filter to run less hrs for winter and the guy guided me through each step
That's awesome luv it
8 June 2026
Reply from Naked Pools
Hi Tracey,
Thanks so much for your review, we really appreciate it. If you ever need any help along the way please reach out, we're always happy to assist.
Kind regards,
The Naked Pools Team.
Support is great
Support is great.
Pool shops can be a bit hesitant with their knowledge in the Naked Pool world but the support from Naked Pools is really great and helpful. Willing to help you out until you feel comfortable with understanding your pool.
15 June 2026
Reply from Naked Pools
Hi Steve.
Thanks so much for taking the time to post your review - we really appreciate it and are happy to have been able to assist you.
If you require assistance again in the future please let us know.
Kind regards,
The Naked Pools Team.
Reply from Naked Pools
Hi Scott,
Thanks so much for taking the time to post your review, we really appreciate it and are glad we could assist.
Reach out again if you need us in the future - we're always happy to help.
Kind regards,
The Naked Pools Team.
Reply from Naked Pools
Hi Kais,
Thanks so much for your review - it's very much appreciated and glad we could help.
Please let us know if we can assist with anything else.
Warm regards
The Naked Pools Team.
I cant speak highly enough of this…
I cant speak highly enough of this product, company and their after service, which I have completely took advantage of.
Everyone told me not to get a pool as its too much hard work, but this system manages everything and i have had it nearly 6 years.
I highly recommend naked Pools.
1 June 2026
Reply from Naked Pools
Hi Kate,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that your Naked Pools system has been delivering reliable, hassle-free pool care for nearly six years. One of our core goals is to make pool ownership simple and enjoyable, so it's especially rewarding to know we've helped prove that owning a pool doesn't have to be hard work.
We're also pleased that our after-sales support has been there whenever you've needed it. Supporting our customers long after installation is something we take great pride in.
Thank you again for your recommendation and for being a valued member of the Naked Pools family. We look forward to supporting you for many more years to come.
Regards
The Naked Pools Team
Great service Got the help I needed quickly
Got the help I needed quickly
Excellent servicew
2 June 2026
Reply from Naked Pools
Hi John,
Thanks so much for your review - it's very much appreciated and glad we could help.
Please let us know if we can assist with anything else.
Warm regards
The Naked Pools Team.
Great and prompt service
Great and prompt service. I logged a support call for my Naked System NKD-R. They responded promptly the next day with instructions to send the unit to them. I did, and within two days the unit was fixed and shipped back. All under warranty.
25 May 2026
Reply from Naked Pools
Hi Marcos,
Thanks so much for taking the time to post your review - we really appreciate it and are happy to have been able to resolve the issue quickly for you.
If you require assistance again in the future please let us know.
Kind regards,
The Naked Pools Team.
always quick response and make you feel…
always quick response and make you feel welcome that you have contact them especially for us that have limited knowledge in the game
27 May 2026
Reply from Naked Pools
Hi Paul,
Thanks so much for your review - we appreciate your time and feedback and are glad we could be of service.
If you ever need help with anything again, please let us know.
Kind regards,
The Naked Pools Team.
Reply from Naked Pools
Hi Paul,
Thanks so much for your review, we really appreciate it.
Feel free to reach out again if needed, we're always happy to help.
Kind regards,
The Naked Pools Team.
Thanks for the detailed response
Thanks for the detailed response, we are trying the solution now and hopefully have a clean pool in a few months
27 May 2026
Reply from Naked Pools
Hi Ross.
Thanks so much for your review we really appreciate it.
If you ever need more assistance please let us know, we're always happy to help.
Kind regards,
The Naked Pools Team.
Roxy was very professional and…
Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send some relevant information. Thank you.
8 April 2026
Reply from Naked Pools
Hi Julie and David,
Thanks so much for your review, we appreciate your feedback and are happy to hear the advice you received was helpful.
Please let us know if you need assistance in the future, we're always happy to help.
Kind regards
The Naked Pools Team.
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