We had a fault with a car seat purchased back in January. I filled in the warranty form on the website after exchanging a few emails, I had a replacement car seat arrive at my address in just over 48... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never received my delivery. Says delivered but never was? Still awaiting reply on this issue. Update. Due to the delay with DPD and investigations this caused the delay. Natural baby shower did... See more
Company replied
During my searches on line I found Natural baby shower. One was looking to buy a sheepskin foot muff where the top section could zip off. As I could use the bottom section in summer to keep him cool t... See more
I purchased the Britax Romer Flylite stroller, rain cover and carry bag for my Grandson's first holiday abroad. We looked various websites & a few different models but chose the Flylite as the hood ex... See more
Company replied
Company details
Written by the company
Award-winning, ethical baby store offering all the best nursery brands. Shop for car seats, pushchairs, cribs, pregnancy products, and sustainable gifts. Trusted for expert advice and service. Natural Baby Shower | Shop 150+ Premium Nursery Brands. Inspired by their time in New Zealand, founders Vic's + Clifton wanted to provide parents with natural and sustainable baby products that were the very best for parent, baby and the planet, all under one roof. In 15+ years, we have grown from a team of 2 at the kitchen table to a team of over 75 employees at our HQ in Bracknell. Now home to over 150 of your favourite and trusted baby brands. We're a trusted award-winning retailer offering environmentally-friendly, long-lasting products and giving support at every stage of the parenting journey through our tailored guides and 5 star, personal service.
Contact info
Windlebrook House, 55 Guildford Road, GU19 5NG, Bagshot, United Kingdom
- 01276 408494
- hello@naturalbabyshower.co.uk
- naturalbabyshower.co.uk
4.6
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Steer clear if you want your items
First time using this company and never again!!!! They have taken over £300 with no items, no dispatch date and absolutely 0 communication on their part.
Ordered 2 Cybex car seats with shipping dates of 5th September. I had received no communication or notification from the company regarding this so chased earlier in the week and was told it’s expected to be in on 5th September but would be notified of any delay. I contacted the company on 5th September as I hadn’t heard anything again to confirm it would be dispatched, however was then notified that it’s delayed with no definitive date.
If I hadn’t chased then I would have not been any wiser.
Now having to go through an arduous task of requesting a full refund and find a legitimate company instead of this scam company.
STEER CLEAR IF YOU ACTUALLY WANT TO RECEIVE YOUR ITEMS!!!
5 September 2026
Unprompted review
Excellent vert fast delivery excellent…
Excellent vert fast delivery excellent product excellent customer service 5*
31 August 2026
great company
16 December 2025
I withdraw my last review I have now…
I withdraw my last review I have now got my 10% off my goods with that I could not buy it cheaper anywhere else on line.
2 September 2026
Unprompted review
NBS reactivated an expired gift card
NBS very helpfully agreed to reactivate a gift card some time after its expiry date. We had purchased a while back and received the gift card as compensation for an issue with that previous order, and then realised that it had an expiry date. With only a couple of emails, NBS reinstated the gift card, which we greatly appreciated.
31 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered a Silver Cross Nest & Nurture…
I ordered a Silver Cross Nest & Nurture Bouncer - Biscuit on 20th August and now been told they don’t have it in stock and I have to wait months. Don’t order from this company. They are not helpful. Nothing I can do but wait. Shop at another shop
20 August 2026
Unprompted review
Reply from Natural Baby Shower
Hi Raquel,
Thank you for taking the time to leave a Trustpilot Review.
Thank you for taking the time to leave a Trustpilot review.
I am very sorry for the delay in the bouncer arriving with your order. We shared all available updates with you as soon as we received them from our supplier and appreciate how disappointing this delay has been.
I can see that our Customer Care Lead, Jessica, has been in contact with you regarding this matter and has offered to arrange for the highchair from your order to be dispatched separately, allowing you to receive this while awaiting the bouncer.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.
Kind regards,
NBS Customer Care Team
Would have rated 5 stars but product…
Would have rated 5 stars but product has arrived with the dog having a wonky ear- not thought bad enough that it needs to be returned. Otherwise great service, Thanks.
24 August 2026
My n1 shop for all things baby!
NBS has become my one stop shop for all baby things! Very impressed with the wide range of products and brands, delivery is always very quick, reliably quick, and the rewards system plus discount codes available make it very competitively priced. I’m a repeat customer and will be for the foreseeable! Thank you for a great shopping service.
24 August 2026
Excellent company quick delivery and…
Excellent company quick delivery and easy returns if necessary
18 June 2026
Highly recommend Natural Baby Shower!
Highly recommend Natural Baby Shower!
We've purchased 2 prams and the service has been incredible. Really fast delivery, amazing value and all round great choice and quality.
20 August 2026
Ordered a top end car seat and other…
Ordered a top end car seat and other items from Natural Baby Shower. There was an initial problem with my order but they sorted it out very quickly.
5 out of 5.
6 August 2026
Unprompted review
Service and quality
The service was prompt and highly satisfactory. The range of products are excellent as well.
18 August 2026
Great Products Competitive Pricing
Fast delivery easy ordering system and good communication
12 August 2026
Avoid this company
Avoid this company. I paid extra for a bumper bar and next-day delivery, but only the buggy arrived. It was never marked as out of stock, yet rude customer service blamed me for ordering in late August. It's clearly never coming, so I cancelled the order
14 August 2026
Unprompted review
Reply from Natural Baby Shower
Hi Amora,
Thank you for taking the time to share your feedback. I am genuinely sorry to hear how disappointed you have been with your experience, and I completely understand how frustrating it must have been to receive your stroller but not the bumper bar you were expecting.
Having reviewed your order, the bumper bar was purchased on a late August lead time. This information was displayed on the product page when the order was placed, included in the backorder confirmation email, and was also available within your online account when viewing your order status. However, I appreciate that this may not have been apparent, and I sincerely apologise if the expected timeframe was not clear.
Our customer service team explained the expected lead time and, when you advised that you no longer wished to wait for the bumper bar, we processed the cancellation and refund promptly to bring the matter to a resolution as quickly as possible.
Thank you again for your feedback, and I'm sorry that we were unable to provide the experience you were expecting on this occasion.
Kind regards,
NBS Customer Care Team
I’ve ordered from this website a few…
I’ve ordered from this website a few times and it says the item is in stock and the time frame in which it will be delivered, and it always exceeds this.
The last order I placed I ended up having to email the company and asking why my order wasn’t dispatched yet as it stated on the website that it was in stock, I then got a reply saying that they were waiting on the stock arriving and then it would be sent out. I never got a reply answering why it says in stock online when it clearly wasn’t! It’s so misleading.
I placed my order on the 23rd of July and only just got it on the 13th of August. Shocking service and communication!
12 August 2026
Reply from Natural Baby Shower
Hi Sophia
Thank you for taking the time to leave your feedback.
Firstly, we'd like to sincerely apologise for the delay with your order and for any frustration this caused. Unfortunately, there was a slight delay in receiving stock from our supplier, which impacted the dispatch of your order. We completely understand how disappointing this must have been, especially when you were expecting your item sooner.
We're also sorry if there was any confusion regarding the stock information shown online. We appreciate how important it is for customers to have accurate expectations when placing an order, and we regret that your experience did not reflect the level of service we aim to provide.
We are always looking for ways to improve, and I would be very keen to discuss your experience further so that we can better understand where the confusion arose in the ordering process and use your feedback to improve the customer experience going forward.
Please feel free to contact us directly, as we'd welcome the opportunity to speak with you and address any remaining concerns.
Once again, we apologise for the inconvenience caused and thank you for your patience while we worked to fulfil your order.
Kind regards,
NBS Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.