Nova Post Reviews 

What a terrible company. It's nearly impossible to get a hold of customer service and even when you do no one knows what is going on with your package. They say they're going to look into it and call you back but they never do. Dealing with them has been a nightmare.

International delivery to an address. Late for 3 days. And then on the delivery day I go to make a coffee and come back to find out a missed call. I do call back to find out it was a third party Venipak delivery driver but my parcel will be delivered tomorrow he says since I wasn't able to answer 5 min ago.
I was waiting for a parcel for my friend from another country coz nobody else of his family wasn't able to stay at home during the working days. Imagine you are taking a day off at work to get into such situation simply by spending five minutes in the bathroom doing your natural things.

Every customer service representative I've spoken to has given me different information! My package was shipped and processed incorrectly, and now I'm having problems because of it! Every technical support representative just shrugs and passes the blame onto another employee. It's a total mess—I'm never using this service again. It's better to pay a little extra and avoid the problems you're bound to run into when using this service.

I am extremely disappointed with Nova Post service.

First, I requested that my parcel be delivered to Branch No. 2 in Berlin. After noticing that the shipping label showed Branch No. 1, I contacted the sender and was assured that the mistake had been corrected. However, when I visited Branch No. 2, I found out that nothing had been changed and the parcel was still assigned to Branch No. 1.

Second, despite providing my own email address, Nova Post somehow attached a completely different email address to my shipment. Because of this, I was unable to receive important notifications. The issue had to be corrected manually at the branch.

Third, customer support is practically unreachable. Over the last two days, I made around 40 phone calls. Every time I was told that all operators were busy and that I would receive a callback. Nobody ever called back.

Finally, I received contradictory information regarding my shipments. SMS notifications and branch employees confirmed that one parcel had already arrived in Berlin, while emails later stated that the same parcel was supposedly still at customs and required additional documents. Another parcel was mentioned in previous messages as the one requiring customs declaration. As a result, I have no idea which shipment actually needs customs documents and which one is already in Germany.

Too many mistakes, poor communication, and no support. This has been one of the most confusing and frustrating delivery experiences I have ever had.
★☆☆☆☆

Very disappointed with the service. The delivery took more days than was stated initially. When it was the day of arrival, the courier has called and it turned out that he confused the address. He told that he will arrive on the correct address within short period of time, however after 5 minutes I have received a call from another courier who told me that they don’t deliver to my region, however Nova Post has approved the address 2 weeks before the shipment. As a result, instead of receiving my shipment on the specified day, I was told to wait 2 more days to receive my package with another delivery.
Very disappointed.

Excellent customer service and tailored support! One parcel was delivered, and another was sent without issue. Nova Post on Fleet Street, London—highly recommended. A huge thanks to Andrii!

Terrible service!! Avoid it! Instead of 2 weeks my wedding dresses are on the way for more than a month and nobody is able to tell me when it will be delivered! It is stucked at a terminal for a month and nothing is happening!

Terrible, terrible!!
They don’t communicate, the phone numbers provided in the SMS don’t exist when dialed.
It’s impossible to reach the call center! And if you do get through, they don’t understand you even if you select a language!

Terrible, terrible — never again!
If it were possible to give a negative star, I would!

Packaged shipped from Romania to Ukraine in March. Boxed parcel arrived damaged. Uncertain as to the actual items inside. Wrote to Nova Post about this and that the incorrect insurance amount was entered in Romania. Response was that they lost my online complaint. They could of just said "the dog ate my package" like I would have used in Kindergarten. Happy to offer photographic evidence upon request

The customer service needs to be improved. Called a few times asking about my package, the woman on the phone who was clearly very annoyed by having to attend my phone call. She hung up on me a few times in a row cutting me off in the middle of the question. Very rude, very impolite, very unprofessional.

This is a terrible, dishonest, and deceitful service that allows itself absolute lawlessness! They can easily replace the contents of your parcel or steal it entirely. To cover up their actions, they may even claim to 'utilize' your goods so you never see them again. There is a complete mess and lack of control within the company. Even the management does not react to these crimes. They don't care about customers. Total lawlessness and absolute mess .

brought a unit on ebay last week from someone in
Ukraine. Nova they said courier was coming to me on Wed 4:30 pm
they did not turn up went into chat on app was told
parcel had just left Warsaw Poland asked when parcel
would be in the U.K., they said they will email you, got
email late Wed night to pay taxes/duty took a day to clear got text Fri saying be there 10:10-12:10 did not come, then got email saying 16:00-18:00 they turned up at 17:45 all in all was not too bad but maybe a little
more info would have been of help.

Hello! I was sent a parcel with documents from Ukraine in the middle of January 2026. The cost of my documents was almost 300 pounds. After 2 weeks of waiting, I was informed that they were lost. I was refunded just with 50 pounds. It was very upsetting, because it took me quite a long time to produce these documents. I wish no one agreed to use Nava Post services. This is the worst company I ever worked with.

Nova Post is the worst postal service imaginable. On 4th March I handed over an important document in an envelope and paid for it. A week later I can’t find my parcel online. I’ve rung them several times but despite their office being in Budapest no one speaks Hungarian or English. The normally very rude female staff pick up the phone and shout “Ukrainian Only”! This is ridiculous. If you can’t speak the local language you should close your office. Please don’t use this absolutely unknown and disastrous service; it will cost you a lot of headaches.

Looking at the other reviews, it's just their business model: making sure packages never arrive.
And their service is the worst.
"It is delivered" - no it isn't
"It was delivered at your neighbors" - no it isn't
"We contacted the carrier and they don't remember where they delivered it" - give me the tracking number to contact them
"We are in contact with them" -

No solutions, just parcels that disappear because Novapost got involved.

This is the worst service I’ve ever experienced. They lost my parcel, I provided evidence, and they’ve promised several times to get back to me and sort it out, but they never have.

Was supposed to recieve a parcel that was a gift and it never arrived. Two weeks passed by of me trying to get some information where the parcel is and when it will arrive, no real information received. Later they backtraced and changed in the website that the parcel was delivered few days ago, even though first time when I checked through tracking, the parcel was indicated as awaiting for delivery even on the days after (when I checked on Jan 6th, the parcel was still awaiting for delivery, when I messaged them again for updates and later checked the website, it now indicated that the parcel was delivered on the 2nd). I received no compensation from them, customer support communication sucks, every time I ask something in English or Lithuanian, they start speaking in Russian. In total I was supposed to get two parcels from them, none arrived and were probably stolen by the currier.

Horrendous! family member send a gift from Ukraine and it never arrived. We found out later this disgusting service of yours sent the pacage that was a gift payed by Sender together with someone's commercial delivery and ended up forcing us to pay for it the money my family already payed. You promised a super fast and secure delivery, and what we got is you sending the gift incorrectly to a UPS warehouse on Cologne for 4 weeks until we payed for it and got it practically a month after Christmas... what a degenerate disaster, so much stress and so much money spend, and we are not getting it back no metter how many complaints we send. Hope your business fails

If you value your time and money, avoid any shipping route that passes through Frankfurt, Germany. My parcel (SHUA7763947591 via Nova Post) has been held indefinitely by German Customs at Frankfurt Airport since 23 Dec 2025 with zero communication and zero accountability.
​The government service here is utterly incompetent and creates a massive bottleneck for international trade. It is a "black hole" where property disappears into bureaucracy. I strongly advise businesses and individuals to bypass Germany entirely and use more efficient European hubs. Their "service" is a deterrent to global commerce. Avoid at all costs.

​Michael Meier

At first, I wasn’t sure whether to use their service because of the bad reviews, but I ended up being very satisfied. When I needed to change some details in my shipments, they were very cooperative. The call center is always available, and I received fast responses to my messages and emails as well. Definitely recommended.