Michael Hill Reviews 

I wish I could give minus 5. My daughter purchased a ring online. Tried the ring on and then returned it. The return was rejected stating that the item had been worn and was in used condition. I understand they have processes. However, the ring was returned in the same condition as receives so clearly the processes were not in place prior to sending the ring. The ring itself was disappointing for the price. So she is stuck with a ring that is poor quality and apparently in used condition but not used by her. We approached for a resolution but were told they will no longer respond ti her emails asking why she is the one to suffer and be out of pocket for an action that was not her. Michael Hill please make sure that items sent are not in your words used condition.

My experience was absolutely amazing . I was so confused with what i wanted to get with the birthday voucher I had but this amazing Staff Nopi (Casuarina ,Darwin ,NT ) who came to serve me was just mind blowing . She ensured that when I walk out of the store am happy with the purchase . So much of patience and such a lovely person . She even ensured to email me after my purchase , Amazing customer service.

I purchased a diamond ring last year . One of the diamonds fell.out 12 months later..when I went back to discuss they told me they could not help as I had not had the 6 month check which was in very small.print in the warranty. I have owned other diamond rings over my lifetime - never have I had a diamond fall out ( especially within a period of a year!) nor have I had to have 6 monthly checks . On this basis alone I question the standard of craftsmanship of their jewellery.I would never encourage anyone to buy from them and I certainly won't be again.
Staff response was disparaging and dismissive.

I wanted an "enhancement" ring to fit around a very sentimental wedding ring as my husband had passed away.
I asked the sales lady Mia Galgano that if there were to be a problem with the enhancement ring fitting around the ring from another jeweller would I be able to return it? She replied emphatically that it wouldn't be a problem especially as I'd been a good customer with her for 15 years.
But when I got the ring and wore it for about 2 minutes before I realised it wasn't working she told me then that I couldn't return a "special order" ring. I had not had the ring redesigned in any special way they just got me my size.
So I spoke to two managers, Bryce and Chris and they both told me I couldn't return a "special order" ring and had no problem with their sales associate Mia lying directly to my face when I asked the direct question of whether or not I could return it.

I will take the matter to the ombudsman and I will NEVER shop at such a disreputable and dishonest company again.

Dufferin Mall Michael Hill Jewellers are the worst. I bought a ruby ring and bracelet. (Not worn) I bought September 2026. Firstly manager told me to come back in half hour. She was in a meeting. Secondly she inspected it like I was a thief. I'm a Judicial Law Clerk. I do not lie, I do not cheat. She was very insulting. This happened October 13 around 1:39 p.m. Do not buy from them. Their jewelry is overpriced and cheap. Customers come first. She complained that she had to leave her meeting. Wanted me to come back? Not acceptable. I will be cancelling my Michael Hill account just as fast as I can.

Just picked up my earrings from the post office.
Just so very sad and disappointed. Not only couldn’t I get them out of the box without struggling because of very small hands suddenly felt like The Hulks hands, I can’t get them on because of the size. They are so tiny for the price and now they will just sit in a drawer. Strange how they looked great on the model. If anyone remembers a one cent piece, they are half that size. Much too small to handle.

They have an excellent service especially Margarita and Silky in Michael hill Oakville place

**Terrible product and customer service**
If only there was a 0 star rating, this would be more accurate rating for this terrible service and products.

We purchased a $3,000 diamond ring from Michael Hill for our 25th wedding anniversary. Despite completing the required inspections, two diamonds fell out within approximately 15 months. Michael Hill now claims the ring has been subjected to “significant wear,” even though I wore it sparingly and treated it carefully.

Their response lacked empathy, transparency and any meaningful solution. They relied on an internal jeweller’s assessment and refused to provide me with any documentation, or photos relating to their assessment. They left me feeling blamed rather than supported. I am now left with a sentimental anniversary ring that I no longer want to wear. They have now refused to repair the damage and will return it to me with no alternative solution. An extremely disappointing and distressing experience.

I will be submitting a formal complaint with Fair Trading NSW, and I urge anyone else who has had this experience to do the same. They can't keep getting away with selling such poor products, and not repair or offer alternative solutions when things go wrong.

Michael hill, Manawa Bay
Sanskruti helped me choose a gift for my friend. She was very kind and showed exceptional customer service. She had really good knowledge about every design and style in store.

I was served by Jamie from the Michael hill Hobart store on both occasions and her friendliness, willingness to help and customer service skills were next level. I found Jamie to be so helpful and if it wasn't for the service I received I wouldn't have made the two purchases that I did. I look forward to the next shopping experience at Michael Hill Hobart.

We visited to choose an engagement ring and had the most amazing experience from start to finish — huge thanks to Sharon and her incredible team! We were warmly welcomed and even offered wine and juice while we looked, which made the whole experience feel so special and relaxed.

Sharon was an absolute joy to work with — her customer service was outstanding. She took the time to explain everything clearly, walked us through the products and the quality, and made sure we were completely happy with our choice before we purchased. She and the staff were so accommodating, helpful, and truly went the extra mile to guide us through the whole selection process. It was such a lovely, personal experience — we couldn’t be happier! Highly recommend visiting Michael Hill in Sylvia Park , and ask for Sharon — she’s wonderful!

Very disappointing experience with Michael Hill. My partner spent thousands on my engagement ring in 2021 and also purchased a care plan. At no point was he told that this particular design could only be resized to a certain point.

After losing a significant amount of weight, my ring is now too large to wear safely. When I contacted Michael Hill, I was told they cannot resize it further and was essentially advised to either try an independent jeweller or purchase a new engagement ring.

I understand that a ring cannot be modified if it risks damaging the setting, but what is disappointing is that such a significant limitation was never explained at the time of purchase. Rather than offering a meaningful solution, the response has essentially been to spend more money.When we went in store for the care plan check up we were told to see an independent jeweller and void all warranties and the care plan or wear the ring on another finger and buy a new one.

After this experience, we will be purchasing our wedding bands and any future engagement ring elsewhere. It’s incredibly disappointing to feel that customer care comes second to another sale.

Choose wisely if you shop here.

1 STAR IS FAR TOO GENEROUS — AVOID MICHAEL HILL AT ALL COSTS

In all my years of shopping online and in-store, Michael Hill is without question one of the worst retail experiences I have ever had.

If you are even remotely considering spending your hard-earned money at Michael Hill, turn around, walk out, and don't look back. Save yourself the inevitable headache, financial regret, and utter humiliation of buying what is effectively overpriced junk pushed the most predatory sales sharks in retail history!

The experience at Michael Hill is a masterclass in how to treat human beings like commission targets. The moment you step through the door, you are set upon by slippery, smooth-talking opportunists whose only objective is to pressure you into a high-markup purchase with no regard to the actual customer. Try bringing a legitimate issue to their attention later, and watch how fast that oily charm evaporates into cold indifference and defensive deflection.

Even worse than the slimy sales representatives is the weasel like customer service, be warned they are an absolute nightmare! Emails and calls go unanswered, when a response if finally received it is AI slop, parroting what you have already mentioned but offering no solution whatsoever

So here is my advice:

DO NOT GIVE MICHAEL HILL YOUR MONEY.

If you are looking to buy jewellery, do yourself a favour and find an independent, reputable local jeweller where you can actually speak to someone who values craftsmanship, customer relationships and their reputation.

There are plenty of businesses deserving of your hard-earned money.

AVOID. AVOID. AVOID

Fantastic team at the Michael Hill Innaloo store. Great service and very friendly and patient - made my purchase a very enjoyable process

My partner purchased my engagement ring and Professional Care Plan online, but unfortunately the ring was too large. We took the unworn ring into Michael Hill only 19 days after purchase and specifically asked about our options for resizing, exchanging or returning it.
We were told it couldn't be resized sufficiently, couldn't be returned or exchanged because it was considered a "custom order", and that our best option was to use an independent jeweller.
We also asked about our 10-Year Professional Care Plan and were told that using an independent jeweller would mean we could no longer use it, and that we couldn't receive a refund or store credit for the Care Plan.
We followed this advice and had the ring resized. Only afterwards did we discover the Michael Hill Proposal Promise. Customer Care has since confirmed that our ring was eligible for the exchange.
It's extremely disappointing that we specifically asked what our options were but weren't told about an option we were eligible for. We purchased the Care Plan for peace of mind, but unfortunately didn't receive the support or information we expected when we needed it.
Thankfully, after further correspondence, Michael Hill Customer Care has agreed to refund the Care Plan. However, after spending a significant amount on an engagement ring, the experience was unnecessarily stressful and frustrating.

My husband and I have been a regular customers at Michael Hill Guildford, BC, Canada for years.
We appreciate how your staff are treating us, a friendly smile on their face.
Special mention to Monica, she's been very supportive and accommodating especially on some concerns, always available to assist.
Blessings,
Maria

Bad customer service
Petrina (Online customer service needs proper training and more knowledge about handling customer issues and concerns) very bad!

I am extremely disappointed with this company's customer service and product quality. Having worked in retail for 30 years, I have never encountered such poor service. Their 30-day return policy starts from the shipping date, which is completely unrealistic for Canadian shoppers dealing with unpredictable postal delays. Because my item arrived outside this narrow window, they refused to offer a refund or replacement just two days past the deadline. To make matters worse, the product quality is laughable; the clasp feels cheaper than a dollar-store necklace. Save yourself the hassle and shop elsewhere—companies like Ben Moss actually honour their products and value their customers.

My experience of Michael Hill Jeweller’s, don’t waste your money. Extended warranty comes with conditions not explained, not documented and when you make a claim it is not covered. Internal clasp failed & thats my fault? Spoke to customer service who offered a refund or replacement only to be overruled by regional manager. Read the reviews for yourself.