MESHKI Reviews 

DO NOT ORDER FROM HERE. The returns policy is AWFUL. I was expecting £15 to be deducted from my refund but they charged me for £50 worth of duties. They say they state duties are non refundable which they do. But obviously there’s no way of knowing how much these will come to when you buy. I ordered a few dresses for my wedding next year which is why I ordered 5 different styles in the first place and most were bad quality which is why I was returning. I was indecisive about ordering from here for a while because I thought £15 is a lot to return but did it as the dresses looked nice. But now I’m £65 out of pocket which no dress. Absolutely ridiculous

This company is a total SCAM! I ordered more than $800 in clothes, NEVER received my package.

I tried to reach out with several emails to their “hello” email inquiring about my package - nobody ever replied. Eventually, I managed to reach customer support via their online chat. Their reply: “ Our delivery partner has completed their investigation and confirmed that your parcel was delivered to the address provided using the Authority to Leave (ATL) service selected for the shipment.

Based on the delivery confirmation and evidence provided by the courier, we are satisfied that the parcel was delivered successfully to the nominated address. As a result, we are unable to offer a replacement or refund for this order. I am very sorry for any inconvenience.”

I called USPS, USPS said that the shipment didn’t require a signature, so there is absolutely no proof it was delivered to my address. My concierge has never lost one of my packages in 6 years I have been living in this building. $800 literally stolen from me and a customer service that either doesn’t reply, or replies in the most careless and superficial way possible. What a total SCAM of a company, absolutely go elsewhere to shop - there are so many better Australian brands that don’t steal your money.

Excellent quality product, arrives everytime within timeframe provided, customer service quick to respond if returns are required. Always happy with their products.

I ordered the Caira Chiffon Scarf Maxi Dress - Sage dress from MESHKI and it came without the scarf. I reached out to them for the scarf to be shipped, they refused. I asked for a full refund they refused and offered 30%. The point of the dress is the SCARF as noted in the name of the dress. I would not buy from MESHKI again and would steer clear from them, all the negative experiences from MESHKI seemed to be true.

I do like Meahki , service is always good and delivery is amazing! I just feel the pieces I always order never fit correctly. The zebra skirt I ordered last week was so clingy that the print was stretched and became somewhat blurred. The top was nice but didn’t sit comfortably. The last order was too small and I do think they run small. I will still keep trying though.

I got a size too tight for me.
It wasn’t very clear that it could not be exchanged or even returned. I just a lost a few bucks. No consideration.

I wish I’d read the reviews before ordering from MESHKI.

I ordered three dresses to try for an event, but unfortunately none of them fit, so I returned all three. I was then left £79.63 out of pocket, despite returning every item.

MESHKI deducted a £14.95 return fee, which I was aware of. However, they have refused to refund the £64.68 in import duties. Which was never made clear when purchasing.

Had I understood the potential costs I would never have ordered from them.

Overall, this has been an awful and costly experience. I’m disgusted with the service and wouldn’t order from MESHKI again.

The dresses look nice but the company is operating in another world. It’s dellusional to charge £10+ delivery fee, drop dresses out on your front porch and not advise it’s been delivered, and then charge £14.95 for returns because it didn’t fit. This is criminal and honestly just loses future business.

So far my experience has been excellent, order arrives all the time pzs more than 2 weeks.

Terrible returns policy! Ordered 3 dresses which didn’t fit so had to send back. Got my money back minus £56 because of duty tax or something along those lines! What a joke! Wouldn’t order from them again!

Placed an order on the 2nd of October that still hasn’t even shipped. Have requested an update and had no response. I need to know if I’ll have it for an event on time or not. Extremely poor customer service, should have had the item removed from the site for ordering in that size if there was no stock in as according to the order when I placed it I would have had it in plenty of time. Extremely disappointed and frustrated, still awaiting any update or reply from Meshki so I don’t know if I’ll have the dress on time for the event and I’m down money

I’ve shopped at MESHKI around three times now because their pieces always look so cute online, but unfortunately, nothing I’ve purchased has ever fit or looked flattering on me in person. That’s partly my fault for continuing to give them chances, but after multiple purchases, I’ve consistently had the same experience.

On top of that, their return policy makes shopping with them even less worthwhile.

My most recent order was marked as delivered, but I never received the package. Customer service has been extremely unhelpful, and they’ve now essentially stopped responding to my messages altogether.

I’ve only had around three packages go missing in my life, including this one. The other two were from Amazon and Tiger Mist, and both companies were incredibly helpful and offered to either refund me or send a replacement. That kind of customer service makes me feel comfortable shopping with them again, and I’ve continued to be a returning customer because of it.

Unfortunately, MESHKI has handled this situation completely differently. When a company fails to deliver an order and then ignores the customer trying to resolve the issue, it leaves a terrible impression. Between the unflattering fit of their clothing, restrictive return policy, and now this experience with customer service, I have no reason to shop with them again.

Will never order again simply because of their return policy. Needed to contact them all the time about any update. Beautiful dresses but then the reality is quite different. Unfortunate, but now I know.

Unacceptable Delivery Policy & Unaccountable Customer Service

I am writing this review to advise potentional customers regarding Meshki’s delivery practices and handling of lost shipments.
My recent order was marked as delivered under Meshki’s "Authority to Leave" policy.

However, the carrier left the parcel at an unknown address that was not designated on my order details. Despite clear evidence that the package was delivered to an incorrect property, Meshki customer service refused to provide a refund.

Meshki cited their delivery terms, taking the stance that any package marked as dropped in a "safe place"—regardless of whether it was left at the correct physical address—fulfills their obligation.

Consumers should be aware that Meshki assumes zero liability once an item leaves their facilities, leaving the buyer to absorb the financial loss of misdelivered goods. I strongly recommend purchasing from retailers that stand by their fulfillment services and take responsibility for carrier errors.

Update: Meshki has offered 120% store credit as a “geusture of good will,” which I have declined, given the lack of any guarantee regarding the receipt of the items I order.

I have asked Meshki to confirm whether their ATL policy allows their courier to leave the package in a safe place other than the designated delivery address. I also requested them to provide the exact address where the package was delivered. They have neither confirmed the ATL policy nor provided the precise delivery address.

However, Meshki has not provided the precise addresse and continues to reference their ATL policy, I have confirmed my understanding of their policy and attempted to explain that, although the package was left in a secure location, it was not left at the designated delivery address. The proof of delivery provided by the courier clearly indicates a residence with numbering that does not correspond to my apartment building number.

Very disappointing quality for the price. I purchased the Cyra Plunge Satin Midi Dress for €145 and, after wearing it only once, the fabric already started showing visible signs of deterioration, with fraying/pulled fibres and marks on the satin.
update: they solved my case

For a dress at this price point, I expected much better quality and durability. It looks beautiful, but unfortunately the quality of the fabric does not match the price. Very disappointed.

I'm so bloody disappointed writing this review - I've been chasing a bridal gown return for WEEKS after following every single step to the letter. Both Meshki and Aus Post have confirmed receipt of the dress, but every email and live chat goes no where, and I'm out of pocket $1400. Had nothing but great experiences with casual clothes purchases before this but I'll never go back on principle now.

I placed an order with MESHKI and never received an order confirmation. The very first message I got about this order was actually from FedEx, asking me to pay customs duties — before MESHKI itself had even been in touch. When I wrote to MESHKI to say I no longer wanted the order, I was told a cancellation was no longer possible since it had already been shipped.

Shortly after, tracking suddenly showed the parcel as "delivered" by Hermes, who had taken over the last-mile delivery from FedEx. I never received anything, there is no parcel at my address, and the signature on file is not mine. When I told MESHKI this, their response was simply that FedEx had provided an electronic Proof of Delivery (POD) showing the parcel signed with my name, and that, "based on the delivery confirmation and supporting evidence provided by the courier," they were satisfied the delivery was successful. On that basis alone, the case was closed — with no investigation of their own.

That same proof was already inconsistent: my name is spelled wrong on it, the delivery location is listed as a "front desk reception area" even though I live in a private house, and the actual delivery was carried out by Hermes, not FedEx as MESHKI claimed. I have since called Hermes directly, and they confirmed on the phone that they have no signature on file at all for this delivery — flatly contradicting the "proof" MESHKI relied on. There are now three separate cases open over this single order: one with Hermes, one with FedEx, and one with my bank, since I'm disputing the charge.

To this day I have neither my money back nor any real resolution from MESHKI. If a company closes a case based entirely on a courier's electronic confirmation, and it later turns out that confirmation doesn't even hold up with the courier itself, that's not customer support — that's just taking the easiest answer instead of the correct one.

I placed order U2190550 with MESHKI on September 3, 2026 for $80.05. MESHKI canceled the order and their own order page states that a full refund of $80.05 was issued on September 3. However, as of September 25, I still have not received the refund to my original payment method. I did not receive the merchandise, and more than three weeks later I still do not have my money back. I am extremely disappointed with this experience and am still waiting for my $80.05 refund.
Hello,

Thank you for your response, but I am no longer satisfied with apologies and promises to investigate.

My order #U2190550 was cancelled on September 4, 2026. More than a month has passed, and I still have not received my $80.05 refund.

I have contacted your customer service multiple times and filed a formal complaint with the Better Business Bureau (BBB), complaint #25321757.

I request immediate resolution. Please either issue my refund or provide official proof of the completed refund, including the transaction date and ARN (Acquirer Reference Number), if available.

Please provide a specific response within 48 hours.

I expect my money back.

UK Shoppers Beware - if you return items, they will withhold the full refund, using the claim that they are not obliged to refund the VAT % as a smokescreen.
I have shopped with other reputable clothing brands in Australia and never heard this scam before.

Extremely disappointing experience. I ordered from the MESHKI UK website, only to discover that my dress was shipped from Australia. When it arrived, the quality was significantly lower than I expected for the price, and the dress did not look as it was represented on the website.

I had to pay almost €50 in shipping costs altogether — to receive the order and then €23 to return it internationally from Croatia. MESHKI refused to reimburse any of these costs, despite my concerns about the product not being accurately represented.

For a brand positioning itself as premium, I expected a much higher level of quality and customer service. Instead, I was left feeling that the customer simply has to absorb all the costs while the company hides behind its return policy.

I will absolutely not order from MESHKI again and would strongly encourage others to consider the potential international return costs before purchasing.