Merrion Gold Reviews 

480
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the friendly staff is exceptionally professional, welcoming, and polite during every single visit. Consumers genuinely appreciate the smooth and straightforward transactions, noting that appointments and document work are handled rapidly. People also highlight the prompt payments securely received in their bank accounts shortly after selling their precious items. Some reviewers were not happy with certain pricing details, mentioning that specific fees or offered rates were somewhat high. A few customers also experienced minor inconveniences regarding office access or occasional service delays during especially busy operational periods.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, kindness, and... See more

Service

Reviewers highlight positive aspects of service, noting that the entire process is smooth, professional, and... See more

Payment

People report positive experiences with payment, highlighting the fast and efficient nature of the... See more

User experience

Clients share satisfaction and positive opinions on user experience. Reviewers highlight that the team is... See more

Price

Reviewers mention ambiguous feedback about price, revealing a split in consumer experiences. On one hand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Surprisingly rapid and very classy services. From the moment I let known my intention of selling, I was contacted right away and an appointment was also booked at my needs. The buyer behaved with cou... See more

Company replied

Rated 5 out of 5 stars

I have had many transactions now with Merrion Gold over the past few years. I can confidently say that the customer service they provide is second to none. It is a model that other businesses can on... See more

Company replied

Rated 5 out of 5 stars

Staff was so kind, so professional. Very efficient, too! I sold, and I received payment in a few hours after the sale. The receptionist took extra time to assuage any nervousness I had. When I eventua... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Merrion Gold. All of the staff was friendly and helpful. The business is located under a fancy hotel which I found rather suiting. The only problem I encountered was trying... See more

Company replied


Company details

  1. Gold Dealer
  2. Coin Dealer
  3. Gold and Silver Trading Company
  4. Investment Company
  5. Investment Service

Written by the company

Merrion Gold is an Irish-owned business that was founded in 2013. We operate offices in Dublin City Centre, Blanchardstown, Dublin North West (M50), Cork, and Belfast under the name Belfast Bullion. Merrion Gold is part of The Vaults Group, and we operate Safe Deposit Box facilities at each of our locations, with 10 offices in the UK, in addition to Barcelona and Madrid In addition to secure storage solutions, clients at all of our locations can buy and sell investment-grade precious metal bars and coins at highly competitive prices. Combining security, convenience, and expertise, The Vaults Group remains committed to providing exceptional service and trusted wealth protection solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

480 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(480)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From my first ph call to the day I went…

From my first ph call to the day I went in everyone was so friendly and professional.
The system is outstanding.
Very happy and will be there again.

28 August 2026
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Reply from Merrion Gold

This is a brilliant review. Thank you, Jane.

We are delighted that all went well on your first visit, and our team were friendly and professional. We love reading great feedback like yours, and we look forward to welcoming you again.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Extremely professional service and staff

Extremely professional service and staff

27 August 2026
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Reply from Merrion Gold

Thank you for rating us a 5-star, Alan.

We are thrilled that you were more than happy with our service and staff. Reviews like yours makes it all worth while. We appreciate your great feedback and hope to see you again.

All the best,
Merrion Gold Team

Rated 5 out of 5 stars

You know class when you see it

Surprisingly rapid and very classy services. From the moment I let known my intention of selling, I was contacted right away and an appointment was also booked at my needs. The buyer behaved with courtesy and a very serious bussiness manner. I got all the information I needed
I was delighted overall and I would highly recommend your company to anyone.

17 August 2026
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Reply from Merrion Gold

Thank you so much for taking the time to share such a wonderful review with us, Irina.

We’re absolutely thrilled to hear how impressed you were with our speed, service, and professionalism from start to finish. Our team works hard to ensure every client feels supported, respected, and fully informed throughout the entire process — so it means the world to know we hit the mark with you.
It was a pleasure assisting you, and we’re deeply grateful for your kind words and your wholehearted recommendation. We look forward to seeing you again.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Trusted, reliable, and fast service.

Been a customer for a number of years. I've always found the staff and service to be of the highest quality. Dealing with something that requires the utmost in trust, Merrion Gold has always been exceptional. Definitely recommend for purchases, storage, and selling.

17 August 2026
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Reply from Merrion Gold

Thank you so much for taking the time to share your wonderful feedback,Eoin.

We truly appreciate your loyalty over the years and are thrilled to hear that you've consistently had a positive experience with our staff and services.

Building trust is incredibly important to us, and it's fantastic to know that we've met your expectations. Your recommendation means the world to us, and we look forward to continuing to serve you in all your purchasing, storage, and selling needs.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Great service

Great service. Very professional and very secure. Good customer service. I would recommend it.

4 August 2026
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Reply from Merrion Gold

This is a brilliant review. thank you, Tommy.

We are delighted that you are happy with the service you received, and staff were professional. Our security is paramount, and we are grateful for your recommendation. We hope to see you again.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Excellent folks and service

Staff was so kind, so professional. Very efficient, too! I sold, and I received payment in a few hours after the sale. The receptionist took extra time to assuage any nervousness I had. When I eventually buy again, I'll be going to them!

30 July 2026
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Reply from Merrion Gold

Thank you so much for your wonderful review, A.P.

We're delighted to hear that our team made you feel comfortable and well cared for throughout the process. It's great to know the sale was quick and that you received your payment promptly.
We'll be sure to share your kind words with our receptionist and the rest of the team. We truly appreciate your recommendation and look forward to welcoming you back when you're ready to buy again!

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

I had an excellent experience truly reliable and trustworthy service!with…

I had an excellent experience with Merrion Gold. The entire process was smooth, professional, and very transparent from start to finish. Their team was friendly, knowledgeable, and made everything easy to understand.

What really impressed me was how fast the payment was — I received it on the very same day, which gave me great peace of mind. It’s clear they value their customers and operate with integrity.

I would highly recommend Merrion Gold to anyone looking to buy or sell gold. A truly reliable and trustworthy service!

20 July 2026
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Reply from Merrion Gold

Thank you for your fantastic 5-star review.

We are thrilled that you are happy with the service provided at Merrion Gold, and the team were friendly and knowledgeable. We are delighted that you would highly recommend us to other people.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Friendly

Friendly, straightforward and efficient. Would recommend.

14 July 2026
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Reply from Merrion Gold

Thank you for your 5-star review, Mike.

We are pleased that you are happy with our service and appreciate your recommendation.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Very professional service.

Very professional and easy to deal with. Process was clear and went exactly as I was told it would. Will definitely return to Merrion Gold again.

8 July 2026
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Reply from Merrion Gold

This is a great review. Thank you, Eoin.

We are delighted that you were happy with the professional service you received, and all went as informed. We're thrilled that you would return to us. We look forward to seeing you again.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Top Professional but wish to have…

Top Professional but wish to have better margin % on future deals

14 July 2026
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Reply from Merrion Gold

Thank you for your 5-star review.

We appreciate your feedback on the service you received, and we hope to see you again in the future.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars

Very polite helpful and friendly

Very polite helpful and friendly. I felt complete confidence in the way the purchase was made. Being my first time doing this I thought that the people I dealt with were extremely professional.

10 July 2026
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Reply from Merrion Gold

This is a great review. Thank you, Eileen.

We are thrilled that you were happy with the professional service you received and our staff were polite and friendly, offering confidence in the sale. We appreciate your kind feedback and hope to see you again in the future.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Professional

8 July 2026
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Reply from Merrion Gold

Thank you for your positive feedback, Jason.

We appreciate you taking the time to do this.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Cork branch

Visited the Cork branch today, very smart and secure office in Foto retail park.
Pedro was very helpful and professional.
Would recommend this outlet.

3 July 2026
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Reply from Merrion Gold

This is a brilliant review. Thank you, Mary.

We are delighted that you were happy with our high-spec secure facility in Cork, and Pedro was very helpful and professional. We appreciate your positive feedback and look forward to seeing you again.

Many thanks,
Merrion Gold Team- Cork.

Rated 5 out of 5 stars

The dealer went through all the coins

The dealer went through all the coins, talking about the value of each and suggesting the best way to move on

1 July 2026
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Reply from Merrion Gold

Thank you for your 5-star review, Roger.

We appreciate your feedback on the service you received. We hope to see you again in the future.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Great service

25 June 2026
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Reply from Merrion Gold

Thank you for your 5-star review.

We appreciate you taking the time to do this and we hope to see you again.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars
Merrion Gold logo

Reply from Merrion Gold

Thank you, Josip, for your 5-star review.

We are pleased with your positive feedback and hope to see you again in the future.

Kind regards,
Merrion Gold Team.

Rated 5 out of 5 stars

Excellent service

Excellent service, quick, professional, very reasonable and the staff made the whole experience very enjoyable. I highly recommend Merrion Gold Dublin.

15 June 2026
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Reply from Merrion Gold

This is a brilliant review. Thank you, Daniel.

We are delighted that you were happy with our excellent service, and our staff made your experience very enjoyable. We appreciate your kind feedback and recommendation. We hope to see you again.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Very quick turn around

Very attentive

15 June 2026
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Reply from Merrion Gold

Thank you for your 5-star review, Michelle.

We are pleased that you were happy with our prompt transactions. We look forward to seeing you again.

Many thanks,
Merrion Gold Team.

Rated 5 out of 5 stars

Excellent service

Hello
I found the staff very helpful.
Angela

12 June 2026
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Reply from Merrion Gold

Thank you for your 5-star review. Angela.

We are pleased that our staff are very helpful. We appreciate your positive feedback and look forward to seeing you again.

Many thanks,
Merrion Gold Team.

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