I’ve ordered from Medeton a couple of times now and had a very good experience each time. Everything went smoothly and delivery to Italy was surprisingly fast. Customer service is also great — Sarah... See more
Company replied
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The order was ok and quick. My only concerne and negative point is the excessive increase in price compared withe the previous order I placed. The people from the office were absolutely fabulous. Than... See more
Company replied
everything is excellent.From available the products , the fully detail information whete is my parcel.And not so many days waiting my parcel.That for me is exclence customer service
Company replied
Great and safe packaging. Super fast shipping. Just 4 stars so far because I started my experience today and I will complete my review within the next few months
Company replied
Company details
Written by the company
Médetone Pharmacy is a Netherlands-based online pharmacy operating out of Amsterdam, specialising in weight-management treatments and expert medical consultations. We combine medical expertise with a seamless digital experience, ensuring patients receive the care they need quickly and affordably. At Médetone, we take pride in being fast, reliable, and accessible, delivering safe, high-quality treatments with exceptional service at every step.
Contact info
Wg-Plein 360, 1054 SC, Amsterdam, Netherlands
- info@medetone.com
- medetone.com
4.6
Excellent
768 reviews
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Really happy!
26 August 2026
everything works perfectly
everything works perfectly. Shipping really quick and changes also easy over the website
3 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience with Medeton
I’ve ordered from Medeton a couple of times now and had a very good experience each time. Everything went smoothly and delivery to Italy was surprisingly fast. Customer service is also great — Sarah in particular was very helpful whenever I had a question.
Very happy with the service and will definitely order again.
2 September 2026
Unprompted review
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear about your great experiences ordering with us and that your deliveries to Italy arrived so quickly! Providing a seamless process and helpful customer support is at the heart of everything we do, so knowing that Sarah was able to assist you so well truly means the world to our team.
We deeply appreciate your continued trust and support in Medetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Medetone
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear that you experienced fast, reliable service along with excellent packaging! Ensuring your orders arrive promptly and safely is at the heart of everything we do, so knowing we met your expectations truly means the world to our team.
We deeply appreciate your trust and support in Medetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Medetone
everything is excellent.From available…
everything is excellent.From available the products , the fully detail information whete is my parcel.And not so many days waiting my parcel.That for me is exclence customer service
28 August 2026
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear that you had such an excellent experience with us! Knowing that you appreciated our available products, full tracking details, and fast delivery truly means the world to our team. Providing seamless service and clear communication every step of the way is at the heart of everything we do.
We deeply appreciate your trust and support in Medetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Medetone
Quick and easy
The order was ok and quick. My only concerne and negative point is the excessive increase in price compared withe the previous order I placed. The people from the office were absolutely fabulous. Thanks a lot.
28 August 2026
Reply from Medetone
Thank you so much for taking the time to share your review!
We are delighted to hear that your order was quick and that our team members in the office were fabulous and helpful! At the same time, we completely understand your concern regarding the price increase since your last order. Transparent, competitive pricing is very important to us, and we truly value your feedback as we continuously review our offerings to best support our customers.
We deeply appreciate your trust and support in Medetone. Please don't hesitate to reach out if you have any questions about your account—we are always here to help!
Kind regards,
Sherry
Team Medetone
Thank you very much
Thank you very much – the order was completed to a high standard, quickly and efficiently.
20 August 2026
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear that your order was completed to a high standard, quickly, and efficiently! Delivering exceptional quality and fast, seamless service is at the heart of everything we do, so knowing we met your expectations truly means the world to our team.
We deeply appreciate your trust and support in Medetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Medetone
Mounjaro has been a really good…
Mounjaro has been a really good experience for me. 🤍 I’m not at my goal weight yet, but I’m honestly very happy with my progress so far. I can see the difference, and I’m slowly getting closer to my goal. 🌸
6 August 2026
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear about your wonderful progress with Mounjaro and how happy you are with your journey so far! Supporting you every step of the way toward your goals is at the heart of everything we do, so knowing you are seeing real results and feeling so positive truly means the world to our team.
We deeply appreciate your trust and support in Medetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Medetone
Reply from Medetone
Dear Luisa,
Thank you for leaving us a review and for choosing Medetone.
We are pleased to know that your treatment journey is underway! As with any ongoing medication, achieving optimal results takes time and consistency.
Please remember that our clinical support team is always here to assist you throughout your treatment. If you ever have any medical questions, require dose guidance, or need support with your upcoming orders, please feel free to reach out to us directly at info@medetone.com.
We wish you all the best with your ongoing progress!
Kind regards,
Sherry
Team Medetone
Everything perfect!
25 August 2026
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely thrilled to hear that everything was perfect for you! Providing an flawless experience and reliable support is at the heart of everything we do, so knowing we met your expectations truly means the world to our team.
We deeply appreciate your trust and support in Medetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Medetone
So far so good
Great and safe packaging. Super fast shipping.
Just 4 stars so far because I started my experience today and I will complete my review within the next few months
28 August 2026
Unprompted review
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear that your order arrived super fast and with great, safe packaging! We fully understand wanting to see how your experience goes over the coming months, and we really appreciate you taking the time to leave your initial thoughts. We look forward to supporting you throughout your journey and hearing your updated feedback down the line!
We deeply appreciate your trust and support in Medetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Medetone
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear that you found our service easy, affordable, and professional! Providing seamless care, accessible pricing, and top-quality support is at the heart of everything we do, so knowing we met your expectations truly means the world to our team.
We deeply appreciate your trust and support in Medetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Medetone
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear that you experienced quick and efficient service with all of your queries! Providing fast, reliable, and helpful support is at the heart of everything we do, so knowing our team took good care of you truly means the world to us.
We deeply appreciate your trust and support in Medetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Medetone
Fast Shipping and Excellent Customer Support
I’m very satisfied with Medetone. The shipping was fast and arrived right on schedule. I also appreciated the customer support, which was very quick and helpful in responding to my questions. Overall, Medetone offers a reliable service and a positive customer experience.
24 August 2026
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely thrilled to hear that you are so satisfied with your experience! Delivering fast, reliable shipping right on schedule alongside quick, helpful support is at the heart of everything we do, so knowing we’ve provided a seamless experience means the world to our team.
We genuinely appreciate your support and trust in Médetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Médetone
Once again very helpful due to
Once again very helpful due to
My mistake! Cannot fault this service
21 August 2026
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely thrilled to hear that you found our team so helpful! Mistakes happen to the best of us, and providing understanding, reassuring, and top-quality support whenever you need a hand is at the very heart of what we do. Knowing we could turn things around for you means the world to us.
We genuinely appreciate your support and trust in Médetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Médetone
You're customer service is first…
You're customer service is first class.The whole team are a credit to your company.
20 August 2026
Reply from Medetone
Thank you so much for taking the time to share your review!
We are absolutely thrilled to hear that you find our customer service to be first class and that you hold our team in such high regard! Providing attentive, dedicated, and high-quality care to our patients is always our top priority, so knowing we’ve made such a positive impression means the world to us.
We genuinely appreciate your support and trust in Médetone. Please don't hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Médetone
Reply from Medetone
Dear Marco,
Thank you for bringing this to our attention. We are truly sorry to hear about the delay with DHL and your concern regarding the temperature of your package upon delivery.
Please rest assured that patient safety and product integrity are our highest priorities. As we have been in direct contact via email, our clinical team is already reviewing the photos and tracking details you provided to assess the condition of your treatment and arrange a suitable resolution for you right away.
Thank you for your patience while we get this sorted for you. If you have any further questions in the meantime, please feel free to reply directly to our email chain or give us a call.
Kind regards,
Sherry
Team Medetone
I didn’t like the product arrived…
I didn’t like the product arrived little in delayed ( cause probably holiday period in my country) and for that for me not in optional condition
I really appreciate however the extreme kindness and professional help of support people i comunicate with
13 August 2026
Reply from Medetone
Dear Marina,
Thank you for taking the time to share your feedback and for your kind words about our customer support team! We are so glad to hear that you found our team helpful, friendly, and reassuring throughout the process.
We sincerely apologise for the transit delay caused by the holiday period and any concern this raised regarding the condition of your order. Patient safety is our highest priority, which is why our clinical team thoroughly reviewed your case to ensure your pen remained completely safe, stable, and effective for you to start your treatment as normal.
We truly appreciate your patience, understanding, and trust in Médetone. Please do not hesitate to get in touch if you ever need any further guidance—we are always here to support you!
Kind regards,
Sherry
Team Médetone
Impressive customer service and support
I reached out to Medetone seeking guidance on the appropriate dosage and received clear, helpful, and prompt information. Liya, the Customer Service Agent, was particularly helpful. She patiently answered all my questions and helped me place my order. I really appreciated her professionalism and responsiveness.
12 August 2026
Reply from Medetone
Thank you so much for taking the time to share such a wonderful review!
We are absolutely thrilled to hear that you had such a great experience with our team and that Liya was able to assist you so effectively with your dosage guidance and order. Clear, professional, and patient-centred support is what we strive for every single day, so knowing Liya made such a positive impression means the world to us!
I will be sure to pass along your kind words to Liya—she will be delighted to hear them. We truly appreciate your trust and support in Médetone, and please do not hesitate to reach out whenever you need us next—we are always here to help!
Kind regards,
Sherry
Team Médetone
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