MortgageLine Reviews 

300
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and dedicated staff for providing exceptional support and guidance throughout the entire mortgage journey. Reviewers often mention that the team goes above and beyond to secure the best possible outcomes while maintaining high professionalism. People also highlight the prompt response times and efficient communication that make complex applications feel completely straightforward and stress-free. Consumers appreciate the clear explanations and professional advice, ensuring they remain fully informed and confident from start to finish. Many individuals note that the entire procedure moves seamlessly, making it a reliable choice for anyone purchasing a home.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, extensive knowledge, and... See more

Service

Consumers find service to be positive, noting an efficient and seamless mortgage experience from start to... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as professional,... See more

Response time

People report positive experiences with response time, highlighting outstanding communication and fast... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly, without Kevin I probably would have pulled my hair out a long time ago. Right from the beginning his knowledge and expertise has been second to none. When we were in urgent need of action an... See more

Company replied

Rated 5 out of 5 stars

I had a great experience collaborating with Mortgageline. Mihaela explained every step of the mortgage process in simple terms. She responded quickly to our questions didn’t matter what kind of questi... See more

Company replied

Rated 5 out of 5 stars

We can't thank Mihaela and all Mortgage Line team enough for all their help throughout our mortgage journey. From start to finish, they made the entire process straightforward and stress-free. Mihaela... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend Ben Caffrey from MortgageLine more! He’s highly professional, knowledgeable, and patient. Ben made the whole process completely stress-free and kept everything moving quickly. I g... See more

Company replied


Company details

  1. Mortgage Broker
  2. Life Insurance Agency

Written by the company

Specialities We just love talking about mortgages. Please feel free to ask us any questions you may have. Online Mortgage Application from start to finish is available. Online Consultation available with your own dedicated MortgageLine Adviser. Download our Free Home Buyers Guide History Established in 2004. MortgageLine is Ireland's leading Mortgage Broker. We are here to answer any questions you may have on Mortgages, Mortgage Protection, Life Assurance, Pensions and Investments


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(300)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Mortgage Line

I honestly couldn’t recommend Mortgage Line enough, especially Nicholas Penny, who we dealt with throughout the whole process. From the very beginning, Nicholas made what we thought would be a stressful and complicated process feel so much easier.

He took the time to listen to us, explain everything clearly, and guide us through each step. Whenever we had a question or wasn’t sure about something, Nicholas was always there to help and put our mind at ease. The communication was excellent, and we really appreciated how much time and effort he put into helping us get the right mortgage.

We are genuinely grateful for all of Nicholas’s help and support. He made a big milestone in our life feel so much less stressful, and we would have no hesitation recommending Mortgage Line and Nicholas to friends and family.

Thank you again ⭐⭐⭐⭐⭐

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Nicholas Penny

We honestly couldn’t recommend this mortgage broker highly enough! From the very beginning, they were absolutely fantastic — professional, friendly, knowledgeable, and genuinely committed to getting the best possible outcome for us.

We were dealing with Nicholas Penny at mortgage line. He made what could have been a stressful and complicated process feel incredibly easy. He was always available to answer our questions, explained everything clearly, and kept us updated every step of the way. His hard work, patience, and attention to detail were outstanding.

We are so grateful for all his help and support and couldn’t be happier with the service we received. If you’re looking for a mortgage broker who truly goes above and beyond, look no further. 5 stars absolutely deserved!

4 September 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

thanks so much for the positive review.
Delighted to help and wishing you all the best with your new home.

Rated 5 out of 5 stars

We can’t thank Nicholas and his team…

We can’t thank Nicholas and his team enough for all of their help and support throughout our mortgage journey. From the very beginning, Nicholas made what could have been a stressful and overwhelming process feel so easy and straightforward.

He guided us every step of the way and was always there whenever we had a question, no matter how big or small. He would often call just to check in and see how we were getting on, which really showed us how much he genuinely cared about helping us.

Having someone so approachable, reassuring and supportive made such a difference to us. Nicholas went above and beyond to make sure we understood everything and felt comfortable throughout the whole process.

We are so grateful for everything Nicholas and his team did for us. They made getting our mortgage a simple, smooth and completely stress-free experience. We honestly couldn’t recommend Nicholas and his team highly enough, and we wouldn’t hesitate to use them again in the future.

2 September 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Wow, thanks for the kind words. Very high praise indeed. Nick will be delighted but to be honest he deserves it. Nick goes above and beyond for every client.
Best of luck with the new home
And Remember.
MortgageLine is here when you need us.

Rated 5 out of 5 stars

Without Mortgageline i wouldn't have a…

Without Mortgageline i wouldn't have a home, pension or understanding of my personal financial planning, Oisin was incredible to deal with, helped me navigate all the numbers and tough language that is finance. The follow ups and customer care was exceptional. Highly recommend this service.

1 September 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thanks Darragh. Great to hear. Oisin and the team will be delighted with the positive words. We aim to please. You are a pleasure to work with, as always.

Rated 5 out of 5 stars

Excellent company

We have been working with Nicholas and Ian at Mortgageline for the past few months. I have to say the team were so helpful, professional and efficient.
We couldn't recommend them enough. Thank you guys for all the help and support.

1 September 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

thanks so much for the positive review. Much appreciated. Nick and Ian delighted to help you.
Please do feel free to refer on friends and family. We are here to help.

Rated 5 out of 5 stars

Thank you very much for your speed and nice person thank you Mihaiela !!!

Thank you very much for your professionalism and speed; I want to mention that Mihaiela was always available by phone and always had answers to everything I didn't understand. We recommend this agency—you are the best.

28 August 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thanks so much Vlad for the wonderful review. Mihaela and the team delighted to help you.
Best of luck with the new home and remember we are here when you need us in the future.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Huge thanks to Kevin for all his help and support with our mortgage. He made the whole process smooth, easy, and stress-free. Really appreciate his professionalism and dedication. Highly recommend Kevin!

27 August 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you so much for the fantastic 5-star review! We’re delighted to hear that Kevin made your mortgage journey smooth and stress-free. His professionalism and dedication are a huge asset to the MortgageLine team.

Thank you for choosing MortgageLine and for the recommendation. We wish you all the very best in your new home! 🏡

Rated 5 out of 5 stars

I found Nicholas Penny by chance and I…

I found Nicholas Penny by chance and I believe I was ment to find him! I had spoke to many advisor’s already and none helped me and gave me the confidence that we could get a mortgage , untill I spoke to Nicholas.
From the start he made me feel like we had a chance and he worked hard every day on our case, his commitment to helping us was unbelievable..:: I can honestly say if
I had not of
Found Nicholas Penny I wouldn’t of got my mortgage so I owe everything to him…

Thank you Nicholas your wonderful inside and out.

26 August 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Wow, high praise! Thanks so much. We agree Nick is the best and he will be delighted with you kind words, as are we all.
Thanks so much and please tell your family and friends!
MortgageLine
Good People, Sound Advice

Rated 5 out of 5 stars

Service is second to none and so apprecaited

Honestly, without Kevin I probably would have pulled my hair out a long time ago. Right from the beginning his knowledge and expertise has been second to none. When we were in urgent need of action and to move things along, he did everything he could to help us. Mortgage line should be extremely proud of the team they have and I will not have any hesitation in recommending them to anyone. Nicola & Brian

31 July 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Hi Nicola & Brian,

Thank you so much for your wonderful 5-star review. We're delighted to hear that Kevin's knowledge, expertise and dedication helped make such a positive difference during your mortgage journey, especially when things became urgent.

Your kind words about the whole MortgageLine team mean a great deal to us. Thank you for placing your trust in us, and for recommending MortgageLine to others. We wish you both every happiness in your new home and all the very best for the future.

Kind regards,

MortgageLine

Rated 5 out of 5 stars

Excellent Service from Mortgage line…

Excellent Service from Mortgage line particularly Louise and Carla, we were put in a difficult situation this year and Mortgage Line stepped in to make the process of obtaining our Mortgage seamless. Louise called us minutes after my initial query and held an in person call to understand and initiate our process at lightning speed... I never had to chase the Mortgage line crew at any stage in the process and they notified me at regular intervals at what stage my process was at... cannot recommend them more than enough.

1 May 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Hi Paolo,

Thank you so much for taking the time to leave such a fantastic 5-star review.

We're delighted to hear that Louise, Carla and the team were able to step in when you found yourselves in a difficult situation and help make your mortgage journey as smooth and stress-free as possible. Keeping our clients informed, responding quickly and ensuring they never have to chase for updates are all things we work hard to deliver, so it's wonderful to know that this was your experience.

Your kind words and recommendation mean a great deal to everyone at MortgageLine. We wish you every happiness in your new home and thank you for choosing MortgageLine to help make it happen.

Best wishes,
Stephen Hamilton
Managing Director, MortgageLine

Rated 5 out of 5 stars

Jan AND Ian have done an amazing job

Jan AND Ian have done an amazing job, Thank you

10 July 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you so much for your wonderful review. We’re delighted to hear that MortgageLine provided such great support throughout your journey. We truly appreciate you taking the time to share your experience.
Thank you for trusting MortgageLine.

Rated 5 out of 5 stars

We can't thank Mihaela and all Mortgage…

We can't thank Mihaela and all Mortgage Line team enough for all their help throughout our mortgage journey. From start to finish, they made the entire process straightforward and stress-free. Mihaela was always professional, responsive, and happy to answer any questions we had, giving us confidence every step of the jorney. We highly recommend Mortgage Line team to anyone looking for a trustworthy and knowledgeable mortgage broker. Thank you for making our dream of owning a home come true!

1 July 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you so much for your wonderful 5-star review and for recommending MortgageLine.

We're delighted to hear that Mihaela and the team made your mortgage journey in Ireland straightforward and stress-free. Providing clear advice, regular communication, and expert support every step of the way is exactly what we aim to deliver.

Congratulations on your new home, and thank you for trusting MortgageLine to help make your dream of homeownership a reality. We wish you every happiness in your new home!

Rated 5 out of 5 stars

I had a great experience with Mortgage

I had a great experience with Mortgage line, in particular Ben Caffrey was super helpful throughout. He was chasing me for a change instead of the other way around, which was refreshing. Kept me in the loop at all times and got both re-mortgages over the line. Would recommend.

29 June 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thanks so much for the kind words. We really appreciate the positive feedback and recommendation.
If you know anyone else that needs Ben / MortgageLine's help, please do pass on our details.

Rated 1 out of 5 stars

Unreasonable demands, unprofessional service, personal bias & poor service – wasted my time & do not recommend

I recently applied for a mortgage through Mortgage Line and was extremely disappointed with their approach.
They refused my applications on the grounds that I would not provide bank statements older than 6 months. Despite me explaining that I didn’t have and this goes well beyond current standard practice (and is not what other brokers and banks required — they only asked for 6 months), Nicholas continued to demand additional paperwork, repeatedly blaming "the banks and lenders" for the extra requirements.
When I confronted him about this inconsistency, he admitted that lenders typically require a minimum of six months but claimed he wanted extra statements for the deposit source. The whole process felt unnecessarily obstructive. I genuinely felt he had taken a personal dislike to me with no apparent reason. When I mentioned that I already had an Approval in Principle (AIP) from another broker and that I didn't see why this should be an issue, he became visibly flustered and went red in the face. It came across as unprofessional and spiteful.
This confirms he was imposing his own extra rules rather than following lender requirements. The process felt unnecessarily difficult and frustrating, bordering on abusive given how inflexible and dismissive he was.
I understand due diligence is important, but this went far beyond reasonable requirements and felt personal rather than procedural. I would strongly advise others to avoid Mortgage Line and deal directly with banks or more reasonable brokers.

EDIT AFTER REPLY: "Thank you for the response. However, two other regulated brokers and a bank were able to process and approve my application with standard 6-month documentation, which suggests the extra requirements were not strictly necessary. I appreciate regulatory duties, but the process felt unnecessarily obstructive.
More concerning: I submitted a formal GDPR erasure request, which Nicholas confirmed in writing had been completed. Yet your reply states that you "personally reviewed my file."

2ND EDIT AFTER ADDITION: "Thank you for the addition. Noted that you confirm the data deletion was completed. However, the initial response stating a personal review of my file remains inconsistent with that confirmation. I will pursue this separately with the Data Protection Commission."

26 June 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you for taking the time to share your feedback.
I have personally reviewed and discussed the matter in detail with the Mortgage Adviser.
I'm genuinely sorry that you came away feeling disappointed, as providing a professional and supportive service is something we take great pride in at MortgageLine.
As a regulated mortgage broker, we have a responsibility not only to our clients, but also to our regulatory obligations. While many mortgage applications only require the standard documentation, there are occasions where additional information is needed to verify the source of funds and satisfy anti-money laundering requirements. These requirements can vary depending on an applicant's individual circumstances and may differ between lenders and other brokers.
Our advisers will not submit a mortgage application where information required to satisfy lender, regulatory and money laundering requirements is missing. We appreciate that this can sometimes be frustrating, but our experience has shown that identifying and resolving potential issues early gives our clients the best possible chance of achieving a successful mortgage approval and helps avoid delays or complications later in the process.
Following my review, I am satisfied that Nicholas acted professionally, courteously and in accordance with both our internal standards and our regulatory responsibilities. I do not accept the suggestion that any requests made were personal in nature or influenced by anything other than the requirements of the application.
Out of respect for your privacy and confidentiality, it would not be appropriate for me to discuss the specific details of your application in a public forum.
For anyone considering MortgageLine, our promise is simple: we will always act in our clients' best interests, provide honest advice, and prepare every mortgage application thoroughly.  We will not take shortcuts that could jeopardise our clients' chances of mortgage approval.
I appreciate you taking the time to leave your feedback and sincerely wish you every success with your property purchase.

Addition to reply: to confirm we did comply with your data deletion request. (Removed the word “file” above as that was not accurate and a typo). I discussed your case in detail with Nicholas.
As per my original reply we cannot hypothesise about what other banks asked you for or what period of bank statements they reviewed.
We need to comply with our money laundering and compliance procedures and make sure there are no grey areas or unexplained lodgements so underwriters can make approval decisions with as little back and forth as possible.
Genuinely wish you all the best for the future.

Update: The use of the word “file” was a typo. Your data was deleted as requested and happy to reply to any further queries directly with the data protection commissioner.

Rated 5 out of 5 stars

I can not thank them enough!

I can not thank Kevin from Mortgage Line enough for his help to lead us through the Jungle of getting a Mortgage in Ireland when selfemployed.

Anyone attempting it themselves must have headache 24/7 as Banks make it so difficult with the amount of requirements and other things they throw at you.

Thanks to Kevin and Aleksandra from the Closing Department, our Mortgage went smooth and ( for Irish Banks ) reasonably quick and I would highly recommend Mortgage Line.
Thank you!

16 June 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you so much for your fantastic review and for recommending MortgageLine.

We're delighted Kevin and Aleksandra were able to make your self-employed mortgage in Ireland as smooth and stress-free as possible. We know the mortgage process can be challenging, so it's great to hear our team helped guide you every step of the way.

Congratulations on your new mortgage, and thank you again for choosing MortgageLine. We wish you every happiness in your new home!

Rated 5 out of 5 stars

We had an excellent experience with Mortgage Line

We had an excellent experience with MortgageLine from start to finish. Nicholas was fantastic throughout the entire process and fully supported us every step of the way.

Communication was outstanding – he was always quick to respond to any questions or queries we had, and he explained everything clearly and thoroughly, which made the whole process much less stressful.

Nicholas helped us not only secure our mortgage loan but also guided us through finding the right house, arranging mortgage protection, and setting up home insurance. The entire process was handled very efficiently and moved much quicker than we expected.

We always felt informed, supported, and confident in our decisions thanks to Nicholas’s expertise and dedication. We would highly recommend MortgageLine, and especially Nicholas, to anyone looking for a professional, responsive, and reliable mortgage broker.

12 June 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you so much for your wonderful review and for recommending MortgageLine.

We're delighted to hear Nicholas made your mortgage journey in Ireland smooth and stress-free from start to finish. It's great to know his communication, guidance, and support helped you secure your mortgage, mortgage protection, and home insurance with confidence.

Congratulations on your new home, and thank you again for choosing MortgageLine. We wish you every happiness for the future!

Rated 5 out of 5 stars

Kathie made our first mortgage experience smooth and stress-free

As first-time buyers navigating the Irish mortgage market, we were a bit overwhelmed at the start — but Kathie made the whole process so much easier. She was always responsive, clear in her explanations, and took the time to walk us through every step without making us feel rushed or confused.

Our situation wasn’t straightforward, and Kathie handled everything professionally and efficiently. We are thrilled to have received our approval and couldn’t have done it without her support.

We would highly recommend Kathie and the Mortgageline team to anyone looking for a mortgage advisor who genuinely has your best interests at heart.

3 June 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you so much for your wonderful feedback!

We’re delighted Kathie could help make your first mortgage experience smooth and stress-free, and we’ll be sure to share your kind words with her. Wishing you every happiness in your new home!

Rated 5 out of 5 stars

Great service for Mortgage

We got in touch with Jan for our mortgage. We had a good pay but planning was not great. It was a long Journey and had two banks refusals. However Jan was re assuring and extremely helpful to re apply and offered us ideas to gain approval. He was professional and meticulous in his Job. Today we are glad to have our New Home which would have not been possible without the expertise of Jan in Mortgage line. We highly recommend these guys.

26 May 2026
Unprompted review
MortgageLine logo

Reply from MortgageLine

Thank you for your kind words and for sharing your journey!

We’re delighted Jan could support and guide you through the challenges to secure your new home. Wishing you every happiness, and we truly appreciate your recommendation!

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