Lyca Mobile ES Reviews 

Very bad service and worist online support

They switched automatic pop-up randomly, no matter of settings in your app. NEVER save your bank cards in the app, because you cannot control charges then.

ABSOLUTE SCAM - do not buy from this company!

I needed an urgent sim to make a call, told me i would get it within minutes. Three hours later no sim, and no refund!!!!

Still fighting to get my money back

DO NOT EVER BUY FORM THIS COMPANY!!
ABSOLUTE SCAM.
IT IS ALMOST IMPOSSIBLE TO CANCEL YOUR SUBSCRIPTION. WORST EXPERIENCE EVER.
I DON'T KNOW HOW THEY ALLOW THIS BEHAVIOUR.

Worse company ever took my money didn't give me a sim card. Been waiting over 2 months for a refund no one gets back to you stay away

I’ve had no internet for a week now.
There were no notifications or warnings from Lycamobile about any network issues. This level of service is unacceptable. I rely on mobile data daily, and being cut off without explanation is incredibly frustrating. I'm switching to another provider — I can’t recommend Lycamobile to anyone after this experience.

Hi, I arrived to Spain from London on the 14th of September. Two days later. My Internet 5G is stopped working so I don’t have Internet until today Sunday 21/9/2025so I have no Internet more then five days. I tried to call customer service and they did nothing to help me they give me case number (108419291)
Nobody call me back
After I’ve been calling them 3×4 times this week and no help, I’m thinking when I go back to London, I will change my provider so I’m not happy with you like it
Luay Govindon

Lyca mobile seemed like the solution I needed to use my US-based cell phone in Denmark and Sweden. It wasn't. I'm reasonably tech savy but could not get it to work. The Lyca SIM card wouldn't connect to anything - had to insert the other SIM to use the phone on wifi. Attempts to contact support were fruitless. It appears that the $30 spent for the SIM did not include data, which is what I needed. (I had no plans to call the US.) The 200GB in large print seems misleading. 200GB of what? Didn't want to waste any more time so gave up. I would like my $30 back.

The auto renewal from nowhere was activated and they charge me £22,50 for an esim that I m not using .
I called the support , took me 20mn to get verified what a pain.
After that I asked to be refunded the 22,50£ for the coming month because I am not gonna use their esim and the answer was no you are using our system 🫠.
I removed the esim from my phone 3 weeks ago so how is it possible for me to use the the new bundle .

now the auto renewal is removed but in total it costed me 45£ to use l 1 week when I was in the UK ( week 3 weeks ago) . Absolut rip off
Stay away from them

Mobile router users in moterhomes or caravans beware this is a terrible company brought a cheap one month plan to make sure it worked which it did then purchased a monthly plan which I presumed would kick in when the one off plan ended it didn’t after spending hours just to get through to Lyca a got a handler who told me the sim wouldn’t work in a mobile router which is rubbish as it already did also one useless app it says I have used data which can not be correct as the new plan never worked then to add insult the customer service team cut me off probably because he didn’t have a clue what he was doing so two weeks with no mobile router for tv ect a a year long contract which is not fit for purpose

Useless support, Romerio (that’s what they ask to write). Absolutely zero, I’ll change my provider. NEVER buy Lyca mobile (Denmark), NEVER!!!

Should get zero start really. The worst network I've had. Customer service useless, never able to help if you have hours to wait for them to pick. Counting days to the end of my contract.

Useless support and AI support also so baaad. Im getting frustated because they cannot solve me one question and the AI chat keeps getting buged, please dont use this..

I know there are a lot of bad companies out there but @LycamobileES is defintitely up there. Cant even deliver a simple 5 euro sim card, and their customer service seems to be run by chimps.

Glad we found out before we placed bigger sim card orders with them.

AVOID !!!

This really is the worst mobile company for customer service. I spoke to an Asian customer service representative who was difficult to understand but also very rude. Never again. I am out of contract now and will be changing to a different provider immediately. You get what you pay for, I suppose. The Customer Service Agent I was talking to is in the wrong job!

***DO NOT USE!!***

Absolutely horrendous experience.
1. data keeps turning off. I've used this company for just 5 months now, but I've had multiple issues with data not working. What's the point if I've paid everything but can't use it? Made my life really difficult.
2. When I do have an issue and call them, they tell me to try the same thing over and over again even when I've told them that I've already tried it. They interrupt when I'm speaking, won't listen and just repeats themselves as if they don't have any solution so just keeps repeating the same thing over and over again.
3. I wanted to talk to the manager because I was so unhappy, and even that, they made it really hard. They kept refusing to connect me with their manager, and when they finally told me that they will have their manager call back, they never did.
4. When I told them I wanted a refund for something I didn't intend on paying, they said I couldn't get a refund because 72 hours have passed even when I haven't even used it and it was the agent's fault for misunderstanding my request.
5. Even talking to them on WhatsApp has been a terrible experience. Not only do their replies come very late, but I had to repeat myself over and over again. It's like they don't even read your messages properly. Requests were ignored, questions unanswered. Very very frustrating experience.

I'm leaving Lycamobile as soon as I get my number ported. I'm never using it again and would recommend everyone NOT to use it as well. You'll regret it!!

So far so good, much better app than movistar, and it works in switzerland (movistar doesnt). Keep it up

Lyca Mobile UK Review: Disappointing Experience with International Coverage

I wish I had checked reviews on Trustpilot before purchasing three SIM cards from Lyca Mobile UK. I was told they offered unlimited data, unlimited texts, and 100 minutes of free international calls, with coverage that included Egypt. However, this turned out to be completely false. Since arriving in Egypt, I’ve had no signal unless I’m connected to hotel WiFi.

I’ve contacted Lyca Mobile customer service four times, but they’ve been unhelpful. Their response has been a generic apology, with no real effort to resolve the issue. Adding to the frustration, they keep sending me promotional messages when I connect to WiFi, pushing the same service I’ve already paid £75 for.

As it stands, I feel scammed. Until this issue is resolved, I cannot recommend Lyca Mobile for international use. If you’re planning to travel, avoid this service or risk being left without reliable connectivity.

23/10/24 Update: sent email to the message below.. let’s see if they respond and solve this issue. I can only see a full refund of £75 that I paid for the 3 SIM cards tobe only thing that can solve this issue and free data on top so I can get my family home with no dramas .. as we only have 4 more days left ..

TBC …. I’ll update result if they do respond with solution

6/11/24 Update: had received email from complaint department saying they going to approve a refund to that now has been nearly 2 weeks and they are now ignoring my emails for an update.. starting to feel that they are not going to refund and this way they deal with there customers.. very frustrating and disappointing.

13/11/24 Update: it has now been since 23/10/24 that I had no response and no refund and they are ignoring all emails I have sent to the complaints department.. a multimillion pound company can’t even refund a customer that they promised and they think stick there head in the sand is the way to do it.. disgusting

24/11/24 Update: they contacted me due to all these reviews stating they were going to refund me in full… again .. that was 2 weeks ago and now ignoring my emails.. proof is in the pudding.. they are a multimillion scammers …

The worst mobile service in Australia. Don't ever buy their sim card or have plan with them. Their online process should be easy, yet it is the hardest. I have tried several times to recharge for mom online. This time around, I recharged, they took the money but never gave her credit. Called them several times, the customer care person, two of halfway say they could not hear me over the phone, when I could clearly hear them, they are just pretending and then close of the phone on me. Very terrible. I am so upset. Anyone that come my way I will let them know how terrible Lyca is.

Absolutely terrible customer service. I purchased 6 sim cards, only 2 of them worked. No response whatsoever from customer service, just completely ignored my emails. The phone support service won’t work outside the country you purchased it in and is not in English. Do not buy these sim cards.