Excom Reviews 

Really bad internet with Wimax. Dropping the whole connection or really slow, less than 1 mbit. Trying to contact customer service is terrible. After waiting 18 minutes they disconnected the call.

1st Class 24/7 reliable and stable Internet and internet services provider . . 10 out of 10 in my own personal experience . . Backed up with the excellent Spanish though perfect English speaking costumer services lady by the name of Tania, based in their San Luis offices. Always polite, always happy to help and always happy to deal with any situation you may be calling about. I do not have any hesitation whatsoever in recommending Tania or the services provided through the San Luis office and staff I give it a full 5 out of 5 stars recommendation ☆☆☆☆☆

★★★★★

Very good value for money and, most importantly for me, a very reliable service.

I work from home and regularly depend on stable internet for video conferences and everyday business use. So far, the connection has been fast and reliable, with very little to no downtime.

I honestly have no complaints. The service does exactly what I need it to do, and I can definitely recommend Excom.

They draw you in but the the aftercare service is totally diabolical, so bad 1 star is too high. Price increases but speeds go down the local office says you have to phone this number. Why?

Many thanks to Max Lockwood! Very friendly he lead me through the "technic jungle" and helped to find the perfect solution for me. Also thanks for yr patience, Max and managing the installation during my absence! Very reliable! I arrived in the middle of the night, finding my blinking router, code written down, no need to search. Within 2 minutes I was able to use my brandnew WLAN! Perfectly done, Max!

I was new to the area and I wasn't sure which WiFi company to use. I did a bit of research and then visited the office. Lidia was so helpful, answered all my questions and even answered more over email in the weeks after. The installation was very good. They looked at my house and told me where the best place was to install and I was happy with the service. I would definitely recommend them.

All perfect

Can’t complain, just need to be patient. The service was good, and I’m really grateful they were able to communicate with me in English.

Perfect service so helpful

Having been a customer of Excom for 9 years I’ve been so happy and have recommended to many customers. So why have I scored it a 1?

I telephoned to terminate my contract as my new house has WiFi with another provider so I no longer need it. It was all done over the phone. I was asked to digitally sign consent in a box . However when I got the copy through it wasn’t just a box but confirmation that I would agree to send back the equipment at my cost OR to send my 78 years old husband onto the roof to take down their antenna. I asked if they had insurance if he was to have an accident or worse and they said no. So either we take it down or an engineer will come take it down at a cost €181. This is ridiculous and a series health and safety concern. We cannot afford to pay the penalty if he doesn’t take it down so he has to risk his life doing so despite if you google their claim is that they do not recommend an unqualified person to take it down. So in that case we would have no choice but to find the money for this old equipment to be taken down. They don’t even explain which parts/leads they want. I’ve tried to get answers all week and even asked twice for a manager to call me but all I get is AI trained humans with no empathy or understanding of my situation. So everything with Excom good until you leave them then they take as much money as they can from you and have you over a barrell

We recently upgraded my internet with EXCOM, and added two mobile phones. Tanya at the San Luis shop was very helpful and assisted through the process. Thanks Tanya,

The service is good, broadband is fast, and the mobile is OK. Reasonable price.
BUT
The administration is terrible. There were 5 mistakes in 3 lines. The email is wrong, the address is wrong, and even the ID was wrong that made nearly impossible to end the contract and transfer the number.

Was good price and worked nicely at first but when I moved out they couldn't install WiFi in my house due to cable difficulties but they didn't even try to reach out or update me about it and left me without wifi for more than a month ,until I had to contract an other company they reached out

We paid for 25mb and never got it. Excom engineers could not solve the issue. At times were we’re getting 1mb😡
The service is awful. Constantly messaging them to fix it and hardly responding. We have now cancelled and gone to Digi fibre for the same money. We now have 300mb.
Trying to cancel the policy is just as hard. We have kept all the emails and WhatsApp messages. We cannot give a low enough score. My advice, stay well clear of Excom if you live in the campo.

Simple & easy experience from ordering Broadband & actual installation. From start to finish everything went according to plan. All staff very friendly. Most importantly the strength of Wi-Fi is what was promised. Very satisfied with all aspects of service.

Since they took over from telecable they have been poor. Service is intermittent. Very disappointed.

This company needs to improve there Customer Service. Im trying to cancel my subscription which should be straightforward as im no longer under contract. They refuse to do it by text or Whatsapp and only by phone. Guess what NO ONE answers the phone and ive tried various numbers over a whole week. I finally through my own initiative found my way to there webpage and requested a call back which actually happened. This took a whole week of utter frustration and speaking with various staff members on email/WA.
Getting good Customer Service in Spain is hard to come by. It can be a frustrating country to deal with.

Turned up to connect our internet as promised - great communication before hand too

Great internet provider. A good service so far.