Thank you for your service but i lake many informations to use Lycamobile, even where i bought the sim card the man told me he juste sell it but he cann't give me more information. Thank you
Company replied
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Review summary
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I am not happy at all with your Lyca Mobile service about bundles. I should be able to call UK numbers when I purchase a 30 days bundle with free call and 100 international minutes. You are charging m... See more
Company replied
I am writing to file a serious complaint regarding a malfunction on your customer portal. While attempting to purchase a standard bundle from my SIM profile, your system instead forced t... See more
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In general Application is not clear at all. Offer for long-terms are tricky, M plan provides the same services as a monthly L.
Company replied
2.5
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Reply from Lyca Mobile CH
Dear Customer,
We are so pleased to hear that you found our service to be a great value and that your experience was fast and easy. Your positive feedback is truly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
In general Application is not clear at all.
In general Application is not clear at all. Offer for long-terms are tricky, M plan provides the same services as a monthly L.
28 August 2026
Reply from Lyca Mobile CH
Dear Fabio,
We’re sorry to hear that you found the app unclear and the long-term offers confusing. We understand your concern regarding the similarities between the M and monthly L plans.
We appreciate you sharing this feedback and will pass it on to the relevant team to help improve the clarity of our plans, offers, and app experience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Komplicirano
28 August 2026
Reply from Lyca Mobile CH
Poštovani korisniče,
Žao nam je što vam se postupak činio kompliciranim. Cijenimo vaše povratne informacije i podijelit ćemo ih s nadležnim timom kako bismo poboljšali korisničko iskustvo.
Srdačan pozdrav,
Tim za rješavanje problema s recenzijama tvrtke Lyca Mobile
trustpilotreview@lycamobile.com
Super Top 100%
27 August 2026
Reply from Lyca Mobile CH
Dear Damian,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
You are thieves...what u can do with…
You are thieves...what u can do with 1.50chf
2 time per day for 24 h
26 August 2026
Reply from Lyca Mobile CH
Dear Customer,
We’re sorry for the concern caused by the repeated CHF 1.50 deductions twice a day. We understand how frustrating and unclear these charges can be.
Please share your account details, and screenshots of the deductions so we can investigate the charges and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The worst sim operator !!!!
The worst sim operator !!!!! 70CHF for esim and sim and dosent work !!!!!
26 August 2026
Reply from Lyca Mobile CH
Dear Customer,
We’re very sorry for the inconvenience caused. We understand your frustration after paying CHF 70 for an eSIM and SIM that are not working.
Please share your Lyca Mobile number/order details, proof of payment, and screenshots of the issue so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I am writing to file a seUnexpected eSIM Activation — Bundle Purchase Misleadingrious…
I am writing to file a serious complaint regarding a malfunction on your customer portal.
While attempting to purchase a standard bundle from my SIM profile, your system instead forced the activation of a new eSIM without my consent. At no point did I request an eSIM, nor did I confirm any action related to it. This behaviour is unacceptable and raises serious concerns about the reliability and transparency of your platform.
--------------------------------------------------
Dear Lyca Mobile Review Resolution Team,
thank you for your assistance.
No problem – I will keep the newly activated eSIM and the new number.
I actually like this number and it works well for my needs.
I will gradually discontinue the old physical SIM, as I do not travel to Switzerland very often.
No further investigation is required.
Thank you again for your support.
25 August 2026
Reply from Lyca Mobile CH
Dear Alberto,
We’re very sorry for the unexpected eSIM activation and the concern caused by this portal issue. We understand that you did not request or authorise an eSIM activation when purchasing your bundle.
Please share your account details, order/transaction details, and a screenshot of the issue so we can investigate this matter and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile CH
Dear Carl,
We’re sorry for the inconvenience caused. We understand that your internet is not working.
Please share your location and postcode, and a network speed test screenshot with us so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile CH
Dear Customer,
We're happy to hear that you found our service fast and efficient after your top-up payment! We appreciate you sharing your positive experience with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile CH
Dear Customer,
We’re sorry for the inconvenience caused by the poor internet connection. Please share your location and postcode, and a network speed test screenshot so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Its very good
24 August 2026
Reply from Lyca Mobile CH
Dear Abrar,
We love having you with us, and we appreciate you taking a moment to drop such kind words.Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Again I have problem with activation
Again I have problem with activation. But again it’s not ny fault.
24 August 2026
Reply from Lyca Mobile CH
Dear Customer,
We’re sorry you’re experiencing another activation issue. We understand your frustration, especially as you believe the issue is not from your end.
Please share the screenshot of any error message so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
very disappointed with Lyca over the…
very disappointed with Lyca over the years. Going to change in few months.
24 August 2026
Reply from Lyca Mobile CH
Dear Customer,
We’re sorry to hear that you’ve been disappointed with Lyca over the years and are considering changing providers. We truly value your feedback. Could you please share more details about the issues you’ve experienced? We’ll be happy to investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile CH
Dear Customer,
We appreciate your feedback regarding storage capacity. We understand your preference for more space and are always looking to improve our offerings.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile CH
Dear Customer,
We’re sorry for the inconvenience caused. We understand that you’re experiencing issues with our system.
Could you please share the details of the issue, and any error message or screenshot? We’ll investigate the matter and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile CH
Dear Nu,
We are delighted you find our services easy to use and appreciate your feedback on app upgrades.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I want to see break down of my data
I want to see break down of my data! How much international roaming do I have available?
22 August 2026
Reply from Lyca Mobile CH
Dear Customer,
We understand that you’d like to see a breakdown of your data allowance and know exactly how much international roaming data you have remaining.
I have shared the email with you, and further instructions have been provided. Please review them and proceed accordingly.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile CH
Dear Yael,
We’re sorry for the inconvenience caused. We understand how frustrating it is to experience difficulties when trying to recharge your data.
Please share the details of the recharge issue, including any error message or screenshot. We’ll investigate the matter and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca best mobile service
21 August 2026
Reply from Lyca Mobile CH
Dear Udayasankar,
We're so glad to hear you're happy with our mobile service! Thank you for your wonderful feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile CH
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that you’ve had an amazing experience with our service. We truly appreciate your continued support!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
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