Thank you for your service but i lake many informations to use Lycamobile, even where i bought the sim card the man told me he juste sell it but he cann't give me more information. Thank you
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am not happy at all with your Lyca Mobile service about bundles. I should be able to call UK numbers when I purchase a 30 days bundle with free call and 100 international minutes. You are charging m... See more
Company replied
I am writing to file a serious complaint regarding a malfunction on your customer portal. While attempting to purchase a standard bundle from my SIM profile, your system instead forced t... See more
Company replied
In general Application is not clear at all. Offer for long-terms are tricky, M plan provides the same services as a monthly L.
Company replied
2.5
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleasant and really good service
Very pleasant and really good service. Immediately support. Thank you
5 September 2026
When reactivated it takes toooooooo…
When reactivated it takes toooooooo long to get fast internet again
5 September 2026
Registration didn't work.
Registration didn't work.
I waited for almost 2 full days for registration to be validated, still not done, so I just wasted 10 francs. Customer service is terribly slow and useless.
3 September 2026
Confusing
Confusing. Lycomobile logs you out. The esim registers with a number like +410000 not a number. Still no idea if the ID process worked or not.
4 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really difficult to get roaming…
Really difficult to get roaming connections depending on the country
National phone calls with mention « no credit » while bundle allows unlimited phone calls
4 September 2026
Reply from Lyca Mobile CH
Dear Customer,
We understand that roaming connectivity varies depending on the country you are visiting, and that you are receiving a “no credit” message when making national calls even though your bundle includes unlimited calls. We appreciate how frustrating this can be.
Could you please share the country where you experienced the roaming issue, and a screenshot of the “no credit” message? This will help us investigate the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Paid for an eSIM, completed verification, but Lycamobile sent me to an app where I cannot do anything
I purchased a Lycamobile Switzerland eSIM with the CHEX60GB bundle for CHF 8.00.
Order ID: ORD1BEE70000193472
Reference No: CH0004517261
I completed the identity verification process through IDnow and successfully installed the eSIM on my iPhone. However, the eSIM was not registered or activated on Lycamobile's side, mobile data did not work, my account showed 0KB of data, and the CHEX60GB bundle that I paid for was never activated.
I contacted Lycamobile customer support to resolve the issue. Their response was that the eSIM was not registered in their system and that I should contact IDnow directly or visit a physical retailer.
Imagine paying for a service, completing every required step, and then contacting customer support because the service you paid for does not work — only to be sent to a separate identity verification app instead of having the actual problem investigated and resolved.
When I opened the IDnow app, it clearly showed that my identity verification had already been completed, with error code E103.
To make matters even worse, Lycamobile told me to contact IDnow, but the IDnow app does not even provide a customer support or contact option for this issue. The app only asks for an Ident-ID to start an identity verification process. My verification has already been completed successfully, so there is literally nothing I can do in the app to resolve the problem.
So Lycamobile effectively sent me to a third-party app that does not resolve eSIM activation issues, does not show any useful option for my situation, and confirms that the identity verification was already completed.
As a customer, I should not have to act as a middleman between Lycamobile and the third-party company they chose to handle identity verification. I paid Lycamobile for an online eSIM and data bundle, completed all the required steps, but received a service that I could not use.
Overall, this has been an extremely disappointing and frustrating experience. I paid for a service that was never properly activated, and instead of resolving the issue, customer support sent me elsewhere. This experience has given me no confidence in continuing to use Lycamobile.
2 September 2026
Unprompted review
Reply from Lyca Mobile CH
Dear Eithub,
We understand that you paid for the CHEX60GB bundle, successfully completed the IDnow verification, and installed the eSIM on your iPhone, but the service remained inactive, your account showed 0KB of data, and the bundle was never activated. We also understand your frustration with being directed to IDnow when the verification had already been completed and the issue appeared to be with the Lyca Mobile eSIM registration and activation.
We appreciate the detailed information you have provided, including the order and reference details and the IDnow error code E103. Could you please share a screenshot showing the current eSIM status, the 0KB data balance, or the E103 message? This will help us review the activation issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I purchased the CHEX60GB eSIM and…
I purchased the CHEX60GB eSIM and completed the required identity verification successfully. More than 24 hours have now passed since my purchase and successful verification, but my eSIM is still not activated and mobile internet is not working.
Order ID: ORD1BEE70000193472
Reference No: CH0004517261
Device: iPhone 12
I do not want to jump to conclusions or criticize the service before the issue is resolved, and I hope this can still be fixed. However, waiting more than 24 hours in 2026 for a paid eSIM and mobile internet to become active is already a negative experience.
I would appreciate it if someone could check the activation status of my eSIM and the CHEX60GB bundle and help resolve the issue.
2 September 2026
Reply from Lyca Mobile CH
Dear Rana,
We understand that you have already completed the verification successfully and are still unable to use your CHEX60GB eSIM or mobile internet on your iPhone 12. We appreciate your patience and your understanding while awaiting activation.
We have noted the order and reference details you provided. Could you please share a screenshot showing the current eSIM activation status or any error message on your device? This will help us review the activation issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
User-friendly navigation
3 September 2026
Reply from Lyca Mobile CH
Dear Customer,
We are so pleased to hear that you found our service to be a great value and that your experience was fast and easy. Your positive feedback is truly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile CH
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Issue with activation - no biometric passport
The payment is done prior to activation. The activation account doesnt even allow activation without a biometric passport. So I am now unable to use my phone despite having passport. The website provides no solution to this.
2 September 2026
Reply from Lyca Mobile CH
Dear Salonee,
We understand that you have already completed the payment, but the activation process is preventing you from proceeding because it requires a biometric passport. We also understand that you are currently unable to use your phone and that the website does not provide a suitable solution.
Could you please share the screenshot of the activation or verification error? This will help us review the issue and assist you with the activation process.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I followed the step and no QR code nor…
I followed the step and no QR code nor eSIM registration
2 September 2026
Reply from Lyca Mobile CH
Dear Pascal,
We’re sorry for the inconvenience caused by not receiving the QR code or being able to complete your eSIM registration after following the provided steps.
Could you please share your Lyca Mobile number or order reference, along with a screenshot showing the issue or any error message? This will help us review your eSIM order and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Incredibly awfull …
2 September 2026
Reply from Lyca Mobile CH
Dear Daniel,
We understand your frustration and sincerely apologise for any inconvenience caused. We value your feedback and would like to understand what went wrong so we can assist you further.
Could you please provide more details about the issue you experienced? This will help us review the matter and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
It completely resolved my internet data…
It completely resolved my internet data problem!! Thank you so much for the help!⭐️⭐️⭐️⭐️⭐️
27 August 2026
Unprompted review
Reply from Lyca Mobile CH
Hi Rachelle,
We are so happy to hear that we could successfully resolve your internet data issue! Your positive feedback truly brightens our day, and we appreciate you sharing your experience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
got the wrong phone number
got the wrong phone number now i paid for a random person. never using lyca again
1 September 2026
Reply from Lyca Mobile CH
Dear Dican,
We understand that you received an incorrect phone number and are concerned that your payment may have been applied to another person’s number.
We will investigate this and work towards resolving the issue as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
It is very easy and good
1 September 2026
Reply from Lyca Mobile CH
Dear Azizi,
We're truly happy to hear you found our services easy and good. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
smooth transaction
31 August 2026
Reply from Lyca Mobile CH
Dear Omer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
After switching to postpaid internet is…
After switching to postpaid internet is very bad and while i am using prepaid that was good but this is very bad
29 August 2026
Reply from Lyca Mobile CH
Dear Customer,
We’re sorry for the inconvenience caused. We understand your frustration as your internet was working well on prepaid but became very poor after switching to postpaid.
We have refreshed the network settings for you and also shared additional information via email. Kindly check your email at your earliest convenience and let us know if you need any further assistance.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Dont like to buy everything
28 August 2026
Reply from Lyca Mobile CH
Dear Customer,
We’re sorry to hear that you’re unhappy with the available purchase and bundle options. We appreciate your feedback and will share it with the relevant team for review and improvement.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lycamobile rock 🤟❤️
29 August 2026
Reply from Lyca Mobile CH
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile CH
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.