H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
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The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
2 out of 4 appliances were already broken when they've arrived. Lots of choices but, I don't know about transport or packaging something isn't quite right :(
I haven't received the ordered stuff yet and you ask me to rate the experience. This is outrageous. Edit: the package arrived the next day after I published the review. Good stuff, nice , very safe... See more
Company replied
Company details
Written by the company
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
Contact info
3.9
Great
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Immediately responded to claim
19 August 2026
Very good experience!
14 August 2026
Perfect thinks
5 August 2026
Great delivery and products
14 August 2026
High-quality products and flawless delivery.
Good communication from the moment the order was placed until delivery. The products were perfectly packaged and arrived intact.
13 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great design, but the battery life is far from description
Great design, but the battery life is far from what’s advertised
I’m very happy with the design of the lamp. It looks great and feels well made. However, the battery life is a major disappointment. The website claims up to 20 hours of battery life, but in my experience, it lasts no more than 5–6 hours, even when used at the lowest brightness setting.
That’s significantly less than advertised and should be addressed. I would have given it a much higher rating if the actual battery performance were closer to what is stated on the website.
12 August 2026
Reply from Lumories
Dear Customer,
Thank you very much for your feedback. We are sorry to hear about the issue with the battery life. Please contact our customer service at info@lumories.ro and include your order number, so we can check the situation and offer you the best possible solution.
Kind regards
Your Lumories Team
No phones number for Romania,
No phones number for Romania,
When calling German headquarter they forward to Romanian which has no phone number and no legal entity.
Products missing and supplier declares that everything in warehouse is fully automated and such events can not happen, requiring a declaration under oath that products have not been received
7 August 2026
Reply from Lumories
Dear customer,
Thank you for taking the time to share your feedback with us. We are truly sorry for the difficulties you have encountered.
Our customer support team is already in contact with you, and we kindly encourage you to reach out to us directly at info@lumories.ro so that we can assist you as quickly and clearly as possible.
Please note that our phone line is available during the operating hours displayed on our website, and we are committed to helping you resolve this matter.
Thank you again for your review, your feedback helps us improve our services.
Kind regards,
Lumories Team
Fast delivery
Fast delivery, great client service and respect for clients by providing very useful info and support when needed
5 August 2026
Just the product I was looking for
Just the product I was looking for! I am super happy! Thank you!
5 August 2026
Beautiful products at good prices
7 August 2026
Products allined with the description
Products allined with the description. Fast delivery
7 August 2026
Excellent
The items I purchased are of high quality, they match the description given on the site and fulfil my expectations. The price is decent. I was also impressed by the quality and promptitude of the delivery service.
5 August 2026
The product description on the website…
The product description on the website does not match the real product. On the website it says “glass” and I received a plastic lamp.
6 August 2026
Reply from Lumories
Dear customer,
Thank you for your feedback. We are very sorry to hear about the situation with the ordered product, which does not match the description on our website.
To verify this issue with the manufacturer and provide you with an appropriate solution, we kindly ask you to send us the invoice number by email at info@lumories.ro. Once we receive this information, our customer support team will review the case and get back to you as soon as possible.
Thank you again for bringing this to our attention.
Kind regards,
Lumories Team
They do not have any human at the…
They do not have any human at the support and they do not respond to messages. They work with DPD curier that is the worst in the world, DPD curier has one star on Trust Pilot. DPD driver lied that I refused the package and ship it back to Germany. He was sanctioned by his supervisor. DO NOT DO ANY ORDERS with this scammers !!!!
5 August 2026
Reply from Lumories
Dear customer,
Thank you for your review.
We are truly sorry to hear about your experience with both the delivery and the communication.
Please note that our company is based in Germany, and our system sends automated messages for order confirmation and status updates. Our support team manually processes all requests received at info@lumories.ro and does its best to respond as quickly as possible.
Regarding the delivery, we work with several international couriers, and any errors or misunderstandings are reviewed together with them to prevent similar situations in the future. Please send us your order number so our team can check the case in detail and provide the necessary assistance.
If you have any further questions, we remain at your disposal.
Kind regards,
Lumories Team
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