Leaf Cosmetics Reviews 

I made a mistake while placing my Oder and got in touch with customer service for help and reimbursement of unnecessary items.

Not only they replied within 2 hours ( in Saturday) but readjusted immediately my order.

So professional to establish a long term customer relationship

Thank you very much to the team

No news of my order. They keep on telling me to contact them but it's been 2 months that they reply the same... and now, all of a sudden, they tell me they miss my street number ? my street number is 50 ! I want a refund ! Thieves !

Still waiting on the resolution of Trademark Infringement. We have already initiated requests with Shopify and Domains By Proxy, filed in a UDRP, as well as a DMCA request. If we cannot reach an agreement and solve the problem, we will be forced to have our legal counsel move forward with formal action.

I ordered. That pink collagen stick early last week . We are Friday of the following week. I just received an email saying my product was sent and showing a link .
Clicking on link nothing comes up . Tries with various browsers.
Then I wrote to their support email and no reply.
They practically stole 23€ .

HUGE SCAM. Don’t order.
Never received my order: #327623

Order placed on 26th of July (ref #391623). We're on the 04th of August, no information received at all. They just don't care, unacceptable!!!!!!!
They replied on the 5th saying the parcel is delayed because of exceptionnal measures taken by France (loooool) and suggest a 10€ coupons to use on their website knowing their products' catalogue is much more than 10€ per item.

Very bad experience. I made an order and paid since July 13th and didn't recieve anything yet. Very disappointed.
They send me a tracking number but it seams to be false.

BIG SCAM!

Product never arrived. Emails for refund are ignored, or I received a response from a bot that totally doesn't give any answer on my request. I've, unfortunately, checked the reviews too late, but I see many people having the same problems.

DON'T BUY ANYTHING HERE!!!

Extremely Disappointing Experience!!!
I placed an order with Leaf Cosmetics several weeks ago and was charged immediately, but I have never received my products.

I have opened multiple support tickets and also contacted the company through Instagram, yet I have received no response at all. Meanwhile, the company continues to advertise and promote new offers while leaving customers without any updates or support.

This level of customer service is completely unacceptable and highly unprofessional. I am seriously questioning the reliability and legitimacy of this company. I expect a response and a proper solution as soon as possible.

TERRIBLE SERVICE. I ordered products couple of weeks ago, I got charged the products instantaneously. However the products have never been delivered. I contacted twice Leaf cosmetics customer support and no one ever replied to my email.
Is this a scam??? Totally unprofessional.

Je ne recommande malheureusement pas Leef.

Deux commandes importantes, deux expériences très décevantes. Plus d’un mois d’attente, des produits pourtant payés, mais toujours rien reçu. Le suivi indique même que le colis aurait été livré alors que ce n’est pas le cas. Malgré de nombreuses relances, aucun retour du service client.
Je vous invite à consulter les avis Trustpilot : mon expérience est loin d’être un cas isolé.

Je me tournerai désormais vers une entreprise française qui propose des produits similaires, 🌵le nom évoque une plante succulente, avec un service à la hauteur.

Un produit, encore faut-il qu’il arrive jusqu’au client.
🇬🇧
Unfortunately, I cannot recommend Leef.

Two large orders, two very disappointing experiences. More than a month of waiting, products fully paid for, and still nothing received. The tracking even shows the parcel as delivered, although it never arrived. Despite numerous follow-ups, there has been no response from customer service.

I invite you to check the Trustpilot reviews: my experience is far from being an isolated case.

I will now turn to a French company offering similar products, whose name evokes a succulent plant, with customer service that lives up to expectations.

A product is only valuable if it actually reaches the customer.

I placed an order on June 3rd 2026, to be delivered within 4-5 days. The package arrived on June 20th, so 17 days later, and the order was incomplete: a box of face masks was missing. I reported it immediately through the online form on the website, was given a reference number and told that customer service would contact me within 24 to 48 hours. Well, over two weeks later and three emails to their "support" email address, I have not heard anything back at all. It feels like a complete scam, therefore I would urge people not to order from this company. Disgraceful customer experience !

Worst experience with a purchase on internet! Products have never been delivered and no refund has been received after several emails sent to the company. Please do not purchase to leaf of cosmetics. SCAM

Worst service I have ever encountered. I ordered products more than a month ago and received a message saying they could not deliver my package — even though I was home that day and no one tried to contact me.

I have contacted customer service around 10 times through their online system and by email to request a refund or simply understand the situation, since I never received the products. I have not received a single response from them.

This feels like a complete scam. They simply stole $90 from me. Terrible service, I would absolutely not recommend ordering from this company.

I ordered 3 products and they delivered one wrong one . Whereas they did the mistake, they haven't replied to me since 2 months. Sending several forms... no answer, Moreover, the product they sent instead of the right one is cheaper.

I rec'd my order and when it arrived one product was damaged and leaking. I have contacted Leaf 3 times and no one has had the courtesy to get back to me. I find that to be extremely bad customer service. They had no problem taking my money, but they won't respond to my problem. I would never recommend Leaf Cosmetics to
anyone with such poor service.

Leaf Cosmetics responded asking for more information which I sent them on 4/30/26. I still haven't heard anything back from them as of 5/5/26. This makes 4 times I've contacted them. The first time was 3/15, then 3/24, 4/19 and now 4/30.
What a terrible company. Again buyer beware. They'll take your moneybut if you have a problem they'll give you a run around.

I ordered the products on 18 Feb (just during their IG campaign) and they could not deliver; only received partial delivery ( and not even the right quantity of the product delivered) on 1/Apr. I contacted their customer service to cancel the order after one month of waiting, they asked me to fill a form and nothing more happened. Terrible service. Not even sure I want to try the products....

First three boxes of masks are missing. Sent emails with no answers.
The masks does not fit and generally speaking it is expensive. Not a good experience.

I placed an order a month ago, I never received it.
I got emails mentioning it’s delayed and now still no news.
I tried to contact them several times and no one ever replied.
Looks like a scam.

order 81980 November 11 2025 - they never sent my order. I sent many emails via their support email or their form available on their website but never got any answer. I sent them necessary information and I paid for products they never sent.