We took a bit of a chance buying the mattress online and going strictly on description and customer reviews. We are definitely not disappointed. The mattress is amazingly comfortable and was easy to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our experience was fantastic! The new mattress arrived quickly and set up was very easy, although I would recommend two people moving it around as it was heavy for one person. The mattress has chang... See more
We have only had the mattress for about one month, but so far we are liking it. There were some concerns regarding the delivery...late at night arrival for mattress around 8pm! Driver didnt have hand... See more
Company replied
The packages arrived fairly promptly, albeit not at the same time. Going beyond the hit and miss delivery, more importantly the product is fantastic. Clearly the best bed we've ever purchased, and t... See more
Company replied
Company details
About Logan & Cove
Written by the company
Turn your bedroom into a sanctuary. Since its inception, the Logan & Cove luxury hybrid mattress collection has combined the finest elements of both cooling gel foam and traditional coil-style mattresses to deliver a balanced and supremely comfortable sleep surface.
Enjoy access to the finest quality available in Canadian mattress stores with the unrivalled value and convenience of online retail. That's the Logan & Cove advantage.
The Logan & Cove Advantage
Temperature-Regulating
Features a combination of multiple cooling surfaces and guided air circulation for all-night comfort.
Perfect Firmness
Tailored for Canadian sleep preferences and further enhanced for pressure-point relief.
Zero Motion Transfer
Minimizes sleep disturbances to promote feelings of calmness and vitality during the day.
Why Choose Logan & Cove?
We know you want to find the perfect mattress. That's why we offer a 365-night sleep trial with every Logan & Cove mattress purchase. Take your time – up to a full year – to immerse yourself in unparalleled luxury, and experience the difference for yourself. If you're not completely satisfied, returns are free and you get a full refund.
When you choose Logan & Cove, you're choosing Canadian excellence. Our expertly crafted mattresses are made in Canadian factories, with the finest materials, and shipped right to your doorstep. We combine traditional craftsmanship with state-of-the-art technology to deliver unparalleled quality and comfort.
Contact info
900-9707 - 110 Street NW, T5K 2L9, Edmonton, Canada
- 1-866-835-1804
- support@loganandcove.ca
- loganandcove.ca
4.6
Excellent
407 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No refund despite promised
I ordered a Navy sheet set. It was decidedly Turquoise on arrival so I asked to return it for a refund. They said yes but that instead of sending it back to them I was to give it to a local charity. I said sure. I’ve been following for 1 month and no refund and no replies to follow up emails
22 July 2026
Unprompted review
Reply from Logan & Cove
Hi Cindy, we’re very sorry to hear about the delay. Our customer care team is currently experiencing a higher-than-normal volume of inquiries, but this does not excuse the experience you’ve had or the lack of communication.
We’ve requested your order information so our team can take a closer look at your case. Once we receive your details, we’ll make sure the appropriate team reviews everything and follows up with you directly.
We appreciate you bringing this to our attention and giving us the opportunity to look into it further. We look forward in getting this resolved for you as soon as possible.
Not for me!
I recently purchased a Logan & Cove Choice Queen mattress. I've had and used it for approximately 4 weeks, and already it's starting to sag in the area where I sleep. I'm an average sized man (5'11", 200 lbs), so I'm not putting undue stress on the mattress. If the mattress is sagging after only a month, then I fear it will only get worse over time. I also sometimes wake with a stiff back, which never happened with my "old" mattress. I also find the edges of the mattress quite weak and bouncy, making it a bit tricky when getting into bed. I plan to return the mattress as soon as I can find another brand that's better.
15 June 2026
Unprompted review
Reply from Logan & Cove
Hi, Clark. We're sorry to hear that your new mattress isn't quite right for you.
There are many factors that can influence a person's experience or the performance of a mattress. We recommend that you contact our customer care team, who will provide suggestions to improve your experience, outline next steps, or help you process a return.
To contact our customer care team, use our live chat on our website, email support@loganandcove.ca or call 1-866-835-1804.
We took a bit of a chance buying the…
We took a bit of a chance buying the mattress online and going strictly on description and customer reviews. We are definitely not disappointed. The mattress is amazingly comfortable and was easy to set up. It even was easy to get up our split staircase because it came compressed in a box.
23 June 2026
Reply from Logan & Cove
Hey Mike, thank you for your review. We’re glad to hear you’re enjoying your Logan & Cove mattress and that setup was simple. We truly appreciate your trust in us and wish you many comfortable nights ahead.
Very nice sheets
This is our second set of Logan and Cove sheets. The navy is a beautiful colour, and the sheets are quite comfortable!
15 June 2026
So far great
So far great. Although only slept on it a few nights. Adjustable pillows a nice addition.
21 June 2026
I am extremely happy with my purchase
I am extremely happy with my purchase. The mattress quality exceeded my expectations — it is very comfortable, supportive, and made with great attention to detail. Since using it, my sleep quality has improved a lot and I wake up feeling more rested.
The ordering process was smooth, delivery was on time, and the overall customer service was excellent. I truly appreciate the quality and professionalism your company provides.
I highly recommend this company to anyone looking for a comfortable and high-quality mattress. Thank you for such a great experience!
12 June 2026
Reply from Logan & Cove
Hi Shabana. Thank you so much for the kind words. We're really happy to hear your Logan & Cove has been such a great fit and that you're waking up feeling more rested.
We truly appreciate you choosing us and taking the time to recommend Logan & Cove. Wishing you many more comfortable nights ahead!
Answered my questions promptly.
5 June 2026
Product is good but not the after sale…
Product is good but not the after sale with warranty department. Initial issue never addressed. Waited for weeks without reply despite sending in follow up emails. Disappointed with the after sale service. Was hoping I can give a 5 star review for the company and overall experience.
30 May 2026
Reply from Logan & Cove
Hi Esther, thank you for taking the time to share your honest feedback with us. While we’re glad you’re enjoying the comfort of your new mattress, we’re very sorry for the product concerns you’ve faced, and that you haven’t yet heard back from our team. These aren’t the communication or product quality standards we aim to uphold. We’ve escalated your concerns for immediate review, and someone should be in touch shortly. Thank you again for bringing this to our attention; we look forward to resolving this for you.
Good products!
I was really looking forward to this new bed and I am very satisfied with each part of it!
2 June 2026
Excellent service
Excellent service. The sheets, Mattress cover and pillow are of the highest quality
30 May 2026
I ordered the bed and the mattress…
I ordered the bed and the mattress within a week i had it delivered to my home everything was perfect.The setup was easy and the mattress is perfect my legs and feet and my severe spinal stenosis are a lot better at night.I don’t have to sleep in a recliner since.
2 June 2026
Helpful and responsive customer service…
Helpful and responsive customer service - rare these days to speak to a real person on the phone who can answer your questions and give you helpful information.
Clear, straightforward and easy online shopping experience with some optional extra savings offers at the checkout - no pressure, up to you to choose.
18 May 2026
Beware, hard to return!
I purchased a mattress from Logan and Cove and unfortunately the bed was far too firm for me. I gave it a fair try for the full 30-night period before initiating a return.
While the mattress shipped quickly and payment was processed immediately, the return process has been extremely frustrating and exhausting. It has now been 10 days since I started the return, and I still have no information about when the mattress will actually be picked up. I also have not received my refund.
Each time I contact customer service, I’m given a different timeline. First it was 1–5 days, then 1–10 days, and now I’m being told 1–15 days. The lack of clear communication and constantly extended timelines have made this a very disappointing experience.
If you’re considering purchasing from this company, just be aware that while delivery is fast, the return process is slow and difficult.
22 May 2026
Unprompted review
Reply from Logan & Cove
Hi Patricia,
Thank you for sharing your honest feedback with us.
While we’re happy your mattress arrived quickly and you were able to make the most of your 365-night trial, we completely understand how changing timelines can be frustrating.
Our care team has been handling an increased number of inquiries, but rest assured, they are working hard to coordinate your return as quickly as possible. Because we donate returned mattresses to charities, it can sometimes take multiple outreaches to find a charity with the capacity to accept a donation at a given time. This can lengthen the return process.
Nonetheless, this isn’t the experience we hope for our customers to have. We’ll be following up with a request for your order number so we can investigate your profile and see what we can do to expedite your return. Thank you again for taking the time to share your thoughts, and we appreciate your patience in the matter.
Delivery and set up was super easy and…
Delivery and set up was super easy and convenient.
5 May 2026
The follow up and commitment to address…
The follow up and commitment to address my issues was amazing.
Provided solutions and even gave money back to buy a topper to help with the firmness of the mattress
16 April 2026
Smooth transaction overall
Smooth transaction overall. The delivery was a bit unusual because the boxes did not all arrive on the same truck. Three boxes came in the morning, and I initially thought one was missing, but it arrived later that same day.
Customer service responded quickly, which was appreciated.
As for the bed frame, it is perfect! Exactly as expected: strong, sturdy, and no squeaky noise. Very happy with the purchase.
17 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.