Endy Reviews 

Well, Endy service is excellent! Agents reply quickly. And, they always find good solutions for their clients. For example, in my case, my mattress had a comfort issue, Endy suggested to replace my whole new mattress for free. Wow! Thank you very much for that! I truly appreciate!

I love the Endy mattresses so when I needed a new bed I assumed the same service and quality. What a disaster. 2 days waiting in for a delivery that never came. Neither Endy nor the carrier could tell me where my furniture was. Then I discovered that part of my order had been left at the bottom of my stairs outside in the rain. Zero communication.

When I opened the box it was obvious there was a mixing box or 2. I called Endy they couldn’t tell me how many boxes I should have. The ticket was transferred to the warranty team and I should expect a response within 5-7 business days. I emailed to say this is unacceptable and my case is with the shipping team. Response within 2-4 business days. Endy please sort this out.

They honored their warranty. Kept their word.

Wonderful and friendly easy help for an agent

I ordered 2 mattresses on Aug 21. One arrived on Aug 22 and no sign of the other. After 3 customer service calls the second mattress finally arrived September 2.
The mattresses are very comfy and I do now have 2, however because of the nightmare of trying to get a replacement for the missing mattress, I decided to order the third mattress with another company.

Ordered your king size bed frame
This is one of the best designs I have seen. No tools, bolts required, brackets just slide in. Simply,clear instructions. Pass on congrats to your design team

Extremely disappointing customer service and warranty experience
We are incredibly disappointed with our experience with Endy. A piece was missing from our bed frame when it arrived, which was frustrating but seemed like a straightforward issue to resolve. Unfortunately, it has turned into a complete nightmare.
It took over two weeks for Endy to send a replacement piece, only for us to discover when it arrived that they had sent the wrong size — a piece for a queen bed when we have a king. At this point, we have been without a properly functioning bed for an unreasonable amount of time because of an issue that should have been very simple for the company to resolve.
Throughout this process, we have repeatedly been passed off to the warranty team and have had to call and follow up ourselves almost every day just to find out what was happening and when the replacement would actually arrive. There has been very little proactive communication or ownership of the problem.
Now, after all of this, we are being told we have to go through the warranty process again to correct their mistake. This is beyond frustrating. We purchased a bed from Endy expecting a functional product and reasonable customer service if something went wrong. Instead, we have spent weeks chasing a replacement for a missing part, received the wrong part, and are now being asked to start the process all over again.
Mistakes happen, but what is most disappointing is the lack of accountability, communication, and urgency in resolving the issue. We should not have to spend our time calling every day to get basic updates, nor should we have to repeatedly go through warranty for a mistake that Endy made.
At this point, we have been without a proper bed for far too long, and our experience with Endy has been extremely frustrating. For a company selling something as important as a bed, this level of customer service is simply unacceptable.

Easy to use site and have one other endy mattress and we enjoy it also.

Very good customer service

I still do not have the mattress. My sister was going to buy one but not now … transport issues and very poor customer service.

I ordered and recieved a king size hybrid plus mattress, and recieved the free $550.00 bedding offer as advertised. How ever my son sent me a referral bonus offer as he purchased the same mattress earlier which was a free muslin blanket with the purchase of $650.00 or more.
To date we have not recieved our free blanket . I emailed their customer service last week and still no reply.
My daughter is now interested in purchasing the same mattress as we are all very happy with our purchase but very disappointed we didn't receive the free blanket and no response from customer service. I'm not sure if my daughter will purchase her new mattress from Endy now or not

Endy?
- Their website is great, it makes me dream
- Their products are also great: they help me sleep well, with or without dreams
- Their Customer service is like their site and their products: clean, efficient and quick.
I have 3 Endy mattresses and many sleep sets from them. I just love them

Customer service was helpful and informative and not pushy.

Easy to order. Great explanation of products for sale.

Endy mattresses are great. Our whole family loves them. Have 2 already. I recently ordered a wrong size by mistake. Exchange was super easy. Thank you Endy

Easy online order and delivery to door. Makes it great shopping !

I was promised $100.00 off my purchase and never received a code but continue to get all your texts and emails.

When speaking with Mathieu he knew exactly how to help. Solved my problem in minutes and my new mattress should be delivered soon.