As someone who spends more time on blackjack than slots, I was pleased with the live tables here. The dealers keep the game moving at a good pace and I've never experienced any lag or disconnects.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
LuckyWins - Up to $15 000 + 1 000 FS
Contact info
New Zealand
- lovelythings-shop.de
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The promised support email never turned…
The promised support email never turned up.
Tuesday evening I requested NZ$96 by…
Tuesday evening I requested NZ$96 by bank transfer after a normal first payout the week before. The status moved from pending to review on Wednesday, then stopped. Support said KYC was complete, but Thursday brought another request for the same statement. My second coffee went cold while I uploaded it again. The money is still missing from both the withdrawal page and my bank account.
the spending summary for April missed…
the spending summary for April missed one deposit and counted another twice. The total was NZ$30 higher than my bank record.
the weekly limit was set to NZ$50 on…
the weekly limit was set to NZ$50 on Sunday. The cashier still accepted another NZ$25 deposit Monday morning, so I stopped using it.
the free spins appeared three hours…
the free spins appeared three hours late and expired that night. There was no timer on the offer page when I deposited.
pending for no reason
verification dragged all weekend
I won $45 and still had to go through a…
I won $45 and still had to go through a whole document circus.
Too many small bugs
Bonus not worth claiming
I still get excited seeing three scatters
Doesn't matter how many years I've been playing online casinos. The moment that third scatter lands, I stil llean forward in my chair like something incredible is about to happen.
I was convinced the slot had frozen
I thought something had happend to the slot I was playing. Turns out it was loading one of those long bonus animations. Sat there refreshing the page for no reason. Had a good laugh when it finally carried on.
Verification was fast and easy
I expected to spend days sending documents back and forth. Instead I uploaded everything once and my account was verified without any extra request.
Live blackjack has bene excellent
As someone who spends more time on blackjack than slots, I was pleased with the live tables here. The dealers keep the game moving at a good pace and I've never experienced any lag or disconnects.
This slot kept suurprising me
Normally when a bonus starts slowly I assume its going to be rubbish. This one barely paid anything for the first half then suddenly dropped a huge multiplier near the end. Complete turnaround.
I finally stopped blaming the games
Whenever I lost I'd convince my self the slot had gone "cold". Started reading a bit about volatility and realised that's just how these games work. I sitll have lucky favorites but I dont panic after fifty bad spins anymore.
Probably the most patient I've been
Usually I bounce between five different slots in half an hour. This time I stuck with one game because I liked the bonus mechanics. It took ages to trigger but when it finally did it paid enough to make the wait worthwhile.
I have a silly roulette habit
If zero lands when I play roulette, I always sit out on the next spin. Absolutely no logical reason for it. Just something I've done for years.
I made a duplicate deposit by mistake
My browser froze after I clicked deposit so I clicked again. Ended up funding the account twice without meaning to. Customer support checked what happened and helped sort it out much faster than I expected.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.