Ola Reviews 

Too much money for a ride in auto compared to other online apps for transport

Nearby 500 m by mistake I booked ola , charges came around 370 ,Terrible experience with the driver & ola helpline , worthless talking with ola office too .. I just deleted app , pls try someother riding option ..

Garbage service and customer care

Since you’ve already paid the full amount and are still waiting, a strong public review is one of the best ways to get a quick response from the management.
Here are three options ranging from firm to "urgent escalation." You can copy and paste these onto Google Maps, Facebook, or the brand's official website.
Option 1: Firm and Direct (Best for Google Maps)
Rating: ⭐☆☆☆☆

Hi Ola cab auto booking team
Please make easy to connect customer care ,your ola auto drivers are very rude
They demand extra cash then ask to take drive with meter and then they take long routes .
Today I booked a auto with vehicle no MH12SK6216 But he arrived with another vehicle.with no MH12RP3134
He asked otp i provided him then he said that meter se chlna prega
I said ..ola me 184 rs hi final fare show ho raha hai .I tried to cancle ride but their was no option.
then he gathered their other auto drivers. At final destination He asked me to give extra money.
Plz make easy to connect customer care and cancellation.

It's funny that, on April 03 2026 at morning 4:27 am I was with my 2 kids and wife at ISBT Kashmere gate.. I tried to book ola cab and cab driver confirm the ride. After 5 minutes driver calling me to other side of the ride. I told him I have luggage and small kids. We can not cross the road other side. But driver didn't listen me .he stands there. After 5 minutes wait I cancelled the ride and booked another ride. I surprised that ola charge me 60 rs. For the same. Today 23 apr again I have booked the ola cab . After confirming from driver ok I was waiting the cab after 8 minutes he cancelled the ride and ola was auto updating the ride again. But waiting Another 10 minutes no cab confirm. I want to know that if ola cancel any ride after confirming, so they have to pay to the passanger.
Then I have switched to Rapido booked the cab. Thanks to rapido.

Worst experience with OLA Cabs in Chennai. On 20 April, I was pressured to pay extra money during a rental trip despite already agreeing to and paying 200 above the listed fare, and the cab itself was stinking, poorly maintained and unpleasant.

On 22 April, a driver named Seker/Sekar became aggressive when I politely asked about a route change. He used vulgar, abusive language, deliberately stopped the vehicle far from my destination, and behaved in a manner that made me feel unsafe and uncomfortable. I did not understand most of what he said as it was in low-class Tamil slang but it was a scary experience.

Worst, both drivers openly claimed that complaints to Ola would not result in any action. I found this true after I called Ola to complain about both these incidents.

I have deleted my Ola account and uninstalled the app.

Update 18-May-26: Based on the complaints made on 20-Apr, Ola refunded the extra amount of Rs 364 that the driver had extorted. They sent a perfunctory apology for the driver's behaviour on 22-Apr.

I will not be reinstalling Ola because:
1) Other cab services are refreshingly better as the fares are the same as shown in the app and the drivers don't demand extra money like Ola drivers do.
2) The misbehaviour by the Ola driver Seker/Sekar on 22-Apr was so scary I have now started to carry a pepper spray with me and keep my phone with police helpline on when I travel in a cab. One cannot trust a cab service that employs mentally challenged rogues like this as drivers.

Mini cabs are not showing AC non-AC option i book it as AC and then i get to know its non-AC.it so irritated and disgusting.

Very very worst . If I tried to book bikes Rider's accept the request but not moving nearly 20 mins and also not cancelled from their side ,so I will cancel but ola added extra charges from me how it agreed, after that also I book another ride he told me to I will come and come nearly 30 mins he never moved and never pickup after 30 he cancelled. It frequently happeen but from my side cancel means you added charges... Here after I never use this app... Also recommend others ,not use this , other ride app is very very better.

Third class service...don't think to buy...
Bhut hi khatiya compni h bhul kr bhi mt lena

Consistent Unprofessionalism and Overcharging by Drivers in Nagpur

I am writing this to express my deep dissatisfaction with the declining quality of Ola services in Nagpur. My recent experiences have been consistently poor due to the highly unprofessional conduct of the drivers.

There are two major issues that seem to be a norm here:

1. Payment Dictation: Before the trip even commences, drivers insist on personal mobile transfers rather than accepting the official app payment methods, which violates the platform's policy.

2. Extortionate Demands: Upon reaching the destination, drivers frequently demand extra charges over and above the fixed fare shown on the app.

The lack of basic hospitality and the constant haggling for extra money make the commute incredibly stressful. It is disappointing to see such a lack of regulation and professionalism. I hope the management takes strict corrective action against these practices to ensure passenger safety and service integrity.

I had a very disappointing experience with your service. After booking a ride, the driver demanded extra money beyond the shown fare and asked me to cancel the trip. When I refused, the driver did not come for pickup.
Despite this, I was charged a cancellation fee. I do not understand why I should be penalized when the driver refused to provide the service.
This is unfair and unacceptable. I request a full refund of the cancellation charges and strict action against such drivers to prevent this from happening again.
Please resolve this issue at the earliest.

not at all professional. they auto enables the ola postpaid services. customer support is also not reachable which is headache to customers. Late fees are also huge for paying dues. I was trying to connect to cc for weeks. But no luck.. Pathetic service

When ever we book a cab unless we add extra amount the drivers don't accept the ride.. that unfair for a huge company to do this.. this has to be stopped.. for a 150meters ride I paid almost 80rs .. actual charges are 25 rs with meter .. that's really unfair for OLA...

Rude drivers always demanding extra money and using swear words if we disagree and ola platform does not ever have any response or apology
It's a good thing that metro is coming up soon and we won't need their services

Yesterday we have booked sedan type cab for around 5 peoples ,in that four female person and one male person, we don't know that it can be allowed for only four members,driver said it was only four members,so give 100rps extra or cancel the trip ,even tough we are inside the cab , he spoked very rudely with bad words and he cancel the trip , we are very unstatisfied with ola ,action need to be taken against the driver

Very bad experience with ola cabs they choose their way on their own and didn't even ask us we cleary told him to take another route but he didn't

My grandparents, Two elderly people were trying to book a cab
They made a total of three bookings and yet were unable to go
1st booking - the driver said he’ll arrive in 5 minutes but he called after half an hour to say he has cancelled the ride
2nd booking - the driver refused to accept ola money and even after agreeing to pay separately he cancelled the ride
3rd booking - driver again said he will be there in 5 mins, didnt come, we get a call from another driver that the drive has been transferred to him by the previous driver. He asked for 500 Rs extra than the Ola money, but we refused.

Driver Brajesh Singh was abusive when not paid the extra cash he was asking on top of Ola Bill. No resolution yet from Ola. Disgusting experience in New Delhi Airport.

I would like to bring to your attention a very disappointing experience I had during my recent cab booking.

Although the total bill amount was ₹395, the driver demanded an additional ₹50. When I gave him ₹30, he started shouting and used vulgar language. This behavior is completely unacceptable and unprofessional.

Driver Name: Srinivas

Issue: Demand for extra money and use of abusive language

CRN 10591806587

I request you to kindly look into this matter and take appropriate action against the driver to ensure such incidents do not occur again.

Regards,

N. Mahender Kumar