Ongoal Reviews 

1,131
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Orderer my racket online, 2 days later it was delivered. Straight class, ongoal.se is the perfect go to when ordering padel rackets. Customer service 10/10, racket quality 10/10, whole experience 10... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service! I had an issue with a padel racket, and the whole warranty/replacement process was handled quickly, professionally, and without any hassle. Communication was fast, f... See more

Company replied

Rated 5 out of 5 stars

I placed an order online and wanted to receive an expedited delivery as I had to fly out. The customer service stayed in touch throughout and made sure that I get the package on time. Very impressed b... See more

Company replied

Rated 5 out of 5 stars

Ive had multiple succesful orders with Ongoal whom always provides exceptionally good and quick service. One of the rackets i bought broke pretty fast from smashing which should not happen... See more

Company replied

Company details

  1. Sporting Goods Store
  2. Fitness Equipment Store
  3. Massage Supply Store
  4. Tennis Store

Written by the company

Din padel- och innebandybutik på nätet! Utrusta dig för padel och innebandy med Ongoal! Vi erbjuder expertis inom båda sporterna och ett brett sortiment av padelracketar, med över 50 000 nöjda kunder. Våra experter hjälper dig att välja rätt utrustning, och vi erbjuder fria byten och fri frakt över 500 kr. Handla hos oss för kvalitetsutrustning och en bättre spelupplevelse!

Fri frakt över 500 kr / Fria returer / 60 dagars öppet / Prisgaranti

Beställ innan kl. 13.00 på vardagar så skickar vi varan samma dag

Vi har fri frakt på alla beställningar över 500 kronor, beställ innan kl. 13.00 på vardagar så skickar vi varan samma dag, Vi har 60 dagars öppet köp och vi prisgaranti på alla våra produkter

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,131)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10 experience

Orderer my racket online, 2 days later it was delivered. Straight class, ongoal.se is the perfect go to when ordering padel rackets. Customer service 10/10, racket quality 10/10, whole experience 10/10.

Would recommend! 100%

4 September 2026
Unprompted review
Ongoal logo

Reply from Ongoal

Thanks for your great review and welcome back! :)

Rated 5 out of 5 stars

Highly recommended e-commerce for padel equipment

Great selection of items and well organized e-commerce. The purchase process was easy and straightforward. I would recommend purchasing from this website. I was also especially impressed by the speed of the delivery. Besides this, I was satisfied with my purchase, so overall I couldn't ask for a better experience.

7 July 2026
Ongoal logo

Reply from Ongoal

Thanks for your great review and very welcome back :)

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!

I had an issue with a padel racket, and the whole warranty/replacement process was handled quickly, professionally, and without any hassle. Communication was fast, friendly, and helpful from start to finish.

It’s always reassuring to buy from a company that stands behind its products and genuinely cares about its customers. I can definitely recommend Ongoal and will happily shop with them again.

Thanks again for the great service!

22 July 2026
Unprompted review
Ongoal logo

Reply from Ongoal

Thanks for your great review and welcome back! :)

Rated 5 out of 5 stars

Amazing experience

I placed an order online and wanted to receive an expedited delivery as I had to fly out. The customer service stayed in touch throughout and made sure that I get the package on time. Very impressed by prompt responses and quick delivery.

28 June 2026
Unprompted review
Ongoal logo

Reply from Ongoal

Many thanks for your great review!

Rated 1 out of 5 stars

Ordering was difficult and delivering take too long

Ordering was difficult, everytime asking company id even i am just person. I tried 1 hour order before i get it. Packet is still somewhere so we havent got the stick.
It looking that if i would drive myself its faster than order Sweden to Finland 🤯🥶

30 January 2026
Ongoal logo

Reply from Ongoal

Thanks for your review, we will give you some compensation for the delay from the transport company.

Rated 1 out of 5 stars

I bought an innebandy stick that broke…

I bought an innebandy stick that broke after only 5–6 normal uses when it hit another player’s stick. I’ve played for over 15 years and have never had a stick break like this.

My warranty claim was handled poorly, with dismissive responses, and was denied without a fair review. I was told to send the stick to the manufacturer, then informed they had “already received a response” and rejected the claim again.

I do not recommend this company due to poor product quality and disappointing customer service.

8 January 2026
Unprompted review
Ongoal logo

Reply from Ongoal

Thanks for your review. In this case the stick was around 5 months old and was broken when it hit another stick, we denied the claim as we couldn't see this was due to a manufacturing fault. We also sent the claim to the manufacturer to get their input and they also denied it with the same reason that it was not broken due to a manufacturing defect unfortunately.

Rated 5 out of 5 stars

Very good service

Very good service, competitive prices and fast delivery to Denmark 👍

1 October 2025
Ongoal logo

Reply from Ongoal

Happy to hear! Thanks for your review and welcome back :)

Rated 5 out of 5 stars

Multiple very succesful orders at Ongoal!

Ive had multiple succesful orders with Ongoal whom always provides exceptionally good and quick service.

One of the rackets i bought broke pretty fast from smashing which should not happen and Ongoal was fast to help me and accepted to give me a gift card instead of a new racket of the same brand.

Prices are good and the customer support is professional and kind.

You can safely purchase your equipment here and feel good about it. Even if problems occur you are in good hands.

Thank you to the people at Ongoal

Kind regards,
Kasper

22 August 2025
Unprompted review
Ongoal logo

Reply from Ongoal

Thanks for your kind review, welcome back :)

Rated 4 out of 5 stars

Dette ER den beste gripe til racket,-…

Dette ER den beste gripe til racket,- ingen tvivl om det. Men det er jo feil at pakken koster mye mer just because one wants it faster. When paying the lesser amount, one must wait much longer time.

2 August 2025
Ongoal logo

Reply from Ongoal

Tack för ditt omdöme! Inte riktigt med på hur du menar med att det kostar mer för att få paketet snabbare, vi erbjuder hemleverans mot en extra kostnad men beräknade leveranstiden är samma. Du får gärna återkomma per mail till kundservice@ongoal.se :)

Rated 5 out of 5 stars

Best customer support!

Their messenger custom support is great. They follow up and they follow through.

I am SUPER HAPPY with ONGOAL!

15 June 2025
Unprompted review
Ongoal logo

Reply from Ongoal

Great to hear, thanks and welcome back!

Rated 5 out of 5 stars

Bought a stick and it broke down…

Bought a stick and it broke down immediately. Sent photos to ongoal.se and they worked hard to get me a new one from the manufacturer. I appreciate the good work and customer service!

11 May 2025
Ongoal logo

Reply from Ongoal

Unfortunately some claims are not approved but please contact us on kundservice@ongoal.se and I will see if we can do something more for you in your case.

Rated 5 out of 5 stars

Very nice service

Very nice service, I managed to change my shoe size after ordering in 30 minutes or so. Recommended!

4 April 2025
Unprompted review
Ongoal logo

Reply from Ongoal

Thanks for your review and welcome back!

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