Just Go Holidays Reviews 

21,376
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 5,437 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting that phone agents are remarkably helpful, patient, efficient, and thorough when answering questions and organizing trips. Travelers frequently enjoy well-organized holidays supported by polite, highly knowledgeable, and friendly coach drivers who ensure safe, comfortable, and pleasant journeys. However, some people mentioned facing occasional hotel and travel issues, including disorganized arrivals, unhelpful staff, or unexpected changes to their travel arrangements. A few consumers also noted instances of long phone queues when trying to reach customer service, alongside experiencing minor logistical inconveniences during transit.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that booking representatives are consistently polite,... See more

Booking process

Reviewers mention positive feedback about the booking process, consistently describing phone agents as... See more

Holidays

Users describe positive interactions with holidays, highlighting both wonderful trips and an easy booking... See more

Service

People report positive experiences with service, highlighting efficient support and very professional staff.... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website refused to accept any of my details though I tried for several days. I phoned and a lovely helpful lady called Tendai sorted me out, she had to check we cd have a twin room not a double be... See more

Company replied

Rated 5 out of 5 stars

Booked by phone, I spoke to a lady called Kelly she was so lovely, helpful and efficient went through everything making sure I understood then asked me if I had any questions felt reassured booking wi... See more

Company replied

Rated 5 out of 5 stars

Whether it is for a long weekend or a week long holiday Just Go are very good value for the cost. The coaches are comfortable, the drivers are helpful and friendly and the hotels are pretty reasonabl... See more

Company replied

Rated 5 out of 5 stars

We had a super holiday as usual when using JustGo. Nothing was too much trouble for Damien our driver. The hotel was lovely and a really good choice of food offered.The room was clean and welcoming an... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency
  4. Travel Agency

About Just Go Holidays

Written by the company


Just Go! Holidays is one of the UK’s leading coach holiday operators, specialising in great value tours to every corner of England, Scotland, Wales, Ireland, continental Europe and further afield.

To reflect the growing diversity of our customers, we offer a huge variety of holidays, whether our customers want to relax by the sea, explore the countryside or experience a bit of European culture.

From our Super Value short weekend breaks to longer, more leisurely tours, we aim to have a suitable tour to cater for all tastes.

We also offer a range of fully escorted tours with flights, such as our Star Value All-Inclusive and brand-new 'Jewels' collections. Go island hopping across the sparkling Aegean, soak up the sun in beautiful Croatia, delve into Portuguese culture or discover the charming isle of Crete. Or venture further afield to find sea turtles, river safaris, Buddhist temples and beautiful gardens in beautiful Sri Lanka.

We also offer increasingly popular Heritage tours, where we discover the vast cultural heritage enclosed within magnificent houses, spectacular castles, captivating museums, beautiful gardens and more.

The heritage theme continues throughout many of the UK breaks with trips on heritage steam locomotives, like the Flying Scotsman, barge trips on waterways and canals as well as visiting historic gardens.

Written by the company

Easy journeys, handled properly
We take care of the details so you don’t have to. From your local pickup to carefully planned routes and well-chosen hotels, everything is organised with clarity and care. Our drivers know these tours inside out, so you can relax knowing your journey is in safe hands.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.4

All reviews

(21,376)

5,008 reviews in the last 12 months

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Rated 5 out of 5 stars

Northampton train travellers

My enquiries were listened to and dealt with accordingly. Will was engaging and very helpful. I felt very reassured and confident that our needs would be met and all would go well.
I certainly would have no hesitation in recommending them to other travellers

5 September 2026
Rated 5 out of 5 stars

First time booking through your company…

First time booking through your company
Will was very friendly and helpful
He made things very clear and made the Booking Experience pleasant and simple
Very much prefer booking holidays over the phone so very glad your Company allows that with friendly and very helpful staff
Looking forward to travelling with you next year

6 September 2026
Rated 5 out of 5 stars

Excellent service, above and beyond

Originally there was a problem finding us a suitable twin room, but after phoning they promised to try to sort it and would ring us back. This Booking did after the hotel had been contacted and everything was then totally straightforward and we were delighted.
Excellent service, above and beyond.

4 September 2026
Rated 5 out of 5 stars

Just Go staff were very helpful and…

Just Go staff were very helpful and understanding and a lot of patience when we were booking. I tried on line and got into difficulty. Rang their number and got a very helpful member of staff who helped enormously, so much quicker than doing it on line.

6 September 2026
Rated 4 out of 5 stars

Our Irish tour

Tony, the coach driver was a 'gem'. Excellent driver, informative and very helpful. A great asset to the company. The hotel, staff, food and entertainment were also very good. Whilst the t&c's does advise that pickup points can be changed, the change to ours was financially costly and very disruptive especially on the return journey which dropped us back at midnight to an 'empty' town. There are numerous pickup point choices but in reality the company can change them for 'operational reasons' as they wish without compensating their clients if within 10 miles from the original p.u.p. not from the clients home. I would not have booked the tour if the amended p.u.p. had been our nearest option. For that reason we would not feel confident to book again with JustGo. Such a shame as everything else was so very good.

6 September 2026
Rated 5 out of 5 stars

Holiday was brilliant

Holiday was brilliant, driver Gwen absolutely great. Hotel very pleasant with lovely staff and great food.
Only criticism was long journey home. Left hotel at 9am on Thursday and didn't get home till 5am on Friday

30 August 2026

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