James Lane Reviews 

The delivery staff were helpful and friendly.

No replies to emails and no one answers the phone. Can't even book a delivery time

The continual updates as to delivery time.

Purchased a couch 4 months ago
Discolouration and a blue tinge to the fabric occurred

Claims were its fair wear and tear and blamed use of wearing jeans on a couch

Experience and service absolutely abysmal

Polite delivery guys, service very good.

I am truly so impressed with the helpful staff from the shops at Tuggerah Dianne and Cameron and Hannah. However the most impressed service was with Ursula in warranty and claims . That girl is outstanding and understood my whole situation. From the moment I spoke to her and a few emails in less than 72 hours my situation was resolved . Her patience, and communication skills are of high quality. Ursula and her team should receive an award or pay rise. I and two of my three daughters have got James Lane furniture over the years and highly recommend them to so many of our friends. Your products are a of high standard and over all you’ve got wonderful staff who represent you all. Thank you all so much for the service you fully support to what you stand for . Outstanding service.Terrific ! .

Delivery tracking never received. Very expensive order left without a signature or notification of its arrival. Paid for set up and removal of packaging which was not done. We will be escalating this further. Absolutely terrible service.

Absolutely amazing and handle the mattress with care. The guys were very very polite, no issues, no job was too hard highly recommend these guys!!!

I actually asked about this before I bought it. I said to the salesperson that I didn't think the washed timber top would handle spills, and I was told that if it couldn't, the table wouldn't be fit for purpose and that'd be a consumer affairs matter. So I bought it.

Fast forward and we've had a couple of totally normal spills - water, condensation from the bottle of a beer bottle and oil off pastry. Followed the care instructions on their own website, wiped it straight away with a damp cloth like they say to. Stained anyway. Permanently.

So their care instructions tell you what to do when you spill something, you do exactly that, and it still wrecks the top. Make it make sense.

Customer service was the worst part. Told us it was our fault, said there was nothing more they'd do, and closed the case without actually listening to a word. No one came to look at it. No one cared.

If you eat dinner at your dining table (revolutionary, I know), don't buy the Noma or anything else in the sandblasted timber range.

No message confirming delivery? I email & received a response very quickly. I then received a reply from the transport company shortly after as they apparently had a technical issue with the system & no communication was sent out re time frame. No problem at all and grateful for the quick reply.
Once I received the info the delivery drivers were within the time frame.

My new lounge arrived Yay!
To my surprise, they came in 2 XL boxes.
I didn’t realise I had to unbox or dispose of the empty XL boxes.
2 surprises, if I knew there was an option I would of paid for the removal. Delivery guys said the company charges about another $100?
Just thought I’d share my experience as the next person may not be able to open or dispose of the XL boxes themselves.

My invoice reads “Customer declined Assembly”
I honestly don’t remember this, but I will say no problem at all my mistake. I just want other people to know that the Assembly means
1. Opening 2x XL boxes- that in itself is a challenge :)
2. Getting the couch sections out of the XL boxes,
3. Screwing on the feet (easiest part)
4. Putting the sections together
5. Disposing of the XL boxes
If I lived on a mountain these boxes would be amazing to ride down the mountain on them 😁
Ps. Disclaimer
This is not a whinge, just letting get all the info before deciding to “decline the Assembly:)”

We had a great experience! We were kept up to date throughout the morning, and the guys even gave us a call to let us know they were able to arrive earlier than our scheduled delivery time, which was really appreciated.

They were both super friendly, assembled our bed quickly and efficiently, and left everything neat and tidy. The whole process was seamless. Would definitely recommend!

Delivery driver was friendly but on his own. Arrived at 7pm which was 3 hours after the 12-4 window we were given and I missed an awards ceremony because of it. That was $150 for the awards ticket down the drain.

The guys who delivered were terrific and so helpful !

The sofa and bed are awesome !!

The delivery guys were very professional and polite! They kept me updated throughout the day with their ETA. Very helpful with putting the console together.

Friendly staff who took great care delivering our furniture

I ordered six items. Some had a delivery date of three weeks and some 3-5 business days.

After I paid I was told the item with a three week delivery date will be over 6 weeks before delivery. James Lane still has this item advertised with a three week delivery.

I was expecting the other items with the 3-5 day delivery no later than 5 days after I ordered.
When the items were not delivered after 6 days, I called James Lane annd was informed all items will not be delivered until end of September. These items are still advertised with a 3-5 day expected delivery.

James Lane is deceptive and deliberately misleads customers. I have referred this matter to the Office of Fair Trading.

Don’t trust James Lane!!!!

We are absolutely thrilled with the Marled Grey floor rugs we discovered after wandering into James Lane at Robina .
We bought 5 of them after moving to a new home and they all look stunning on the floating floorboards . The quality of these rugs are second to none , feel great under your feet and are easy to keep clean .

Purchased a bunk bed at sale price. Very happy with the product, with the showroom service, communication about delivery & delivery itself. Nothing else in the store really appealed to us but this bunk bed is great, solid timber and can be separated.

Amazing service, very friendly, great customer support

ordered furniture from James Lane with a total of $577.46, checkout clearly showing “Shipping: Free.” Days later I got an email claiming a $64.42 delivery fee was “as agreed” — I never agreed to anything. No fee, no amount, no consent request was shown anywhere during checkout.
When I pushed back with proof (my own order confirmation showing free shipping), customer service didn’t budge — they claimed a vague note added to the order status page after purchase counted as “agreement,” and initially only offered warehouse pickup or a full refund as alternatives, not honouring the price I actually paid.
This isn’t a one-off glitch they’re owning — the response made clear it’s a known “freight calculation error” they expect customers to cover. If you order from James Lane, screenshot your checkout total before you pay, because you may be asked for more money after the fact for an error that isn’t yours to fund. I ended up cancelling and getting a refund rather than dealing with more back-and-forth.
Would not order from them again