For the moment they provided me good service every time I needed it, but some of their policies changed and it's getting worse. I'm travelling now for a few months and wanted to make another contract... See more
Company replied
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See what reviewers are saying
Good price/performance ratio Efficient processing of insurance claim (IATI Mochileiro) I had an acute sinusitis during December 2023/January 2024 abroad in Indonesia and toothache. The insurance co... See more
Company replied
I have made this insurance several times and they have always been great. Fast responses and attentive workers. Also anytime I had an emergency (wherever in the world) they took care of it within an a... See more
Very good (online) insurance company which include the option for cruises. Their prices are very competitive. They give the option to include cancellation of the trip, but as usual this only includes... See more
Company replied
Company details
Written by the company
IATI Seguros - Especialistas en Seguros de Viaje. Encuentra el seguro de viaje que mejor se adapta a tu estilo de vida. Asegura tu tranquilidad de manera fácil y personalizada con las mejores coberturas.
Contact info
Avinguda Diagonal 622, 08021, Barcelona, Spain
- 932014943
- info@iatiseguros.com
- iatiseguros.com
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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For the moment they provided me good…
For the moment they provided me good service every time I needed it, but some of their policies changed and it's getting worse. I'm travelling now for a few months and wanted to make another contract with them but I cannot get the Mochilero insurance if I'm already travelling which you could do before. The thing is that I'm going now to Nepal and need to be covered up to 5400 for the Everest base camp, and after asking they literally told me to get Iati estrella which covers until 3000m. So totally nonsense if I'm telling you specifically that I need coverage up to 5400m. Customer service was also totally useless.
24 August 2026
Unprompted review
Reply from IATI Seguros
Hello Carmen,First of all, thank you very much for trusting our insurance for your trips. It is true that we have modified the coverage in some of our products.We are sorry to hear about the issue with the information provided. Please forward the email you sent to atencionalviajero@iatiseguros.com so we can look into what happened.If you have any other questions, we are at your disposal to clarify them.Best regards and apologies for the inconvenience.
Reply from IATI Seguros
Hello, thank you for your feedback and the excellent rating for our travel insurance.
1000% recommended
I've used the medical and dental care maybe 15 times in my long trip to south America. Everytime it was fast and easy. They arrange everything, you just have to go to the clinic they tell you, without paying. I was even hospitalized once, everything OK. They did took a few hours to accept it, and since it wasn't to serious I just waited in the emergency untill they ensure me it's fine.
The dental care I choose to go to a clinic of my choice and they refund me after, no problem.
A BIG THING to note. I traveled for more then 1 year, but everytime I'de buy the isnurence it would be for a couple months. After 17 months, they informed me that they don't cover trips longer then a year. But I've had medical urgencies in the past days and asked for refund for the dental care and some medicine. They said they'd still cover that, despite being passed the legal time. Just that they wouldn't cover from that day on. This shows the true value of the company.
The only thing I don't like, is that if you buy insurance for a few months and then another when it ends, they don't consider it as an extension. So if you happen to have an ongoing treatment, they don't cover it after the first insurance is over.
I had a friend with problems in a bag lost for a few days on a flight, they also helped her.
I see many bad reviews related with things clearly not covered by this type of insurance, like stolen bags (not robbed). All travel insurance that cover lost of luggage only cover things like an airline lost your bag or you are robbed, like someone approaches you and mugs you. Stuff like "I left it in the hostel", "I was walking and then my bag was missing". You won't find insurance for that.
26 June 2026
Unprompted review
Reply from IATI Seguros
Hello Rita,
Thank you very much for taking the time to explain your situation. We’re sorry you experienced this issue during your trip, but we’re glad to hear that everything worked out in the end and that the service you received met your expectations. We hope you’ll choose us again for your future trips.
Best regards, the Iati team.
The worst experience if you are…
The worst experience if you are traveling to the US I will never buy this again . Could not go to a clinic unless they approved. Took them over 24 hours to answer . And the problem is still not solved .
8 June 2026
Unprompted review
Reply from IATI Seguros
Hello Jaqueline,
We are sorry to hear that your experience did not meet your expectations.
After reviewing your case, we can confirm that our assistance team informed you that the clinic you specifically requested was closed at the time of your call. You were also advised that the medical centers available at that hour were experiencing high demand, which could have resulted in long waiting times.
For this reason, it was considered more convenient to arrange your visit to the requested clinic the following day, and this is the option that was subsequently coordinated by our assistance team.
We regret any dissatisfaction this situation may have caused and appreciate your feedback, as it helps us continue improving our service.
Kind regards.
When they ask for identification number…
When they ask for identification number the only possibility was to use the fiscal card and with this number is not possible to use the App, nor the insurance contract number
1 June 2026
Unprompted review
Reply from IATI Seguros
Hello, we are very sorry you experienced issues with the app. We appreciate you letting us know. Please send us an email at atencionalviajero@iatiseguros.com with more details so we can better assist you. Thank you.
Lack of accountability/support in a difficult situation
Hit a reef in Sri Lanka, ended up with sea urchin spikes in my foot. IATI referred me to a local hospital for surgery. Found out later the surgery hadn't actually removed the spikes — had to go to a second hospital and have a second surgery, where they also discovered a spike had been pressing on a nerve the whole time.
By that point I had ongoing numbness and reduced movement in my toe, and asked IATI to help me fly home to recover. The request was denied on the grounds that my case didn't meet the clinical criteria — apparently repatriation requires hospitalisation or a condition preventing you from continuing your trip. I'm now doing physiotherapy for the nerve damage, which to me does feel like an ongoing condition that needs proper follow-up care. That distinction didn't seem to count.
The app also made everything harder than it needed to be — calls over wi-fi do not work at all and messages wouldn't load most of the time (I have an iPhone).
Hoped for more from a travel insurer in a situation like this.
29 April 2026
Unprompted review
Reply from IATI Seguros
Hello,
We regret that your experience was not satisfactory. Our team would like to clarify that the assistance was handled properly at all times, and we activated the appropriate protocols from the very first contact.
As soon as we received your request, we immediately arranged for medical assistance, taking into account that you were in an area with limited healthcare resources. Initial medical care was organized at your accommodation, as you requested, and following a professional assessment, it was recommended that you continue treatment at a medical center for more comprehensive care.
From that point on, various follow-up care services were authorized and coordinated, including medical check-ups, diagnostic tests, and evaluations by specialists, based on the progression of the case and the medical recommendations received.
At all times, you were offered care options, and the care provided was tailored to your requests and your medical condition at the time.
Regarding repatriation, this was evaluated by our medical team based on the available clinical reports, which indicated that there were no medical grounds justifying an early return.
We regret any inconvenience this situation may have caused you. Our goal is always to provide the best possible care within the policy’s coverage and in accordance with objective medical criteria.
I would like to be able to chat with a…
I would like to be able to chat with a Customer service Agent. I have dual Citizenships, I am an American citizen as well as Peruvian Citizenship by Birth. I am not sure which passport to use to obtain coverage in China, since I be entering their Country with my Peruvian Passport. Please advise.
11 May 2026
Unprompted review
Reply from IATI Seguros
Hello Ana,
We would like to let you know that we offer several customer service channels, both by phone and via email, so our team can assist you with any questions before your trip.
Regarding your inquiry, you should provide the passport you will be using to enter China. As you mentioned, if you will be entering with your Peruvian passport, that would be the correct document to indicate when obtaining your coverage.
If you have any further questions, please feel free to contact our Customer Service team and we will be happy to help.
Regards
Non responsive and Denial
they have been non responsive at first. And when they replied that too with a different concern 2 months have gone by and still denial from their side . these guys are cheating with peoples money and trust.
27 December 2025
Unprompted review
Reply from IATI Seguros
Hello Aditya,
We’re sorry that the outcome of your claim wasn’t what you were hoping for.
After reviewing your case again, we can confirm that the claim was processed and resolved in accordance with the terms and coverage outlined in the policy you purchased and the documentation available during the claims process.
If you believe there is any additional information that has not been previously provided, please send it to us for review.
Best regards
Useless
After paying
I tried to login in the iati app with my passport didn't work.I contacted trough the website twice and no answer.
So I paid but actually nothing worked
5 March 2026
Unprompted review
Reply from IATI Seguros
Hello Massimo,
After reviewing this with our Customer Service team, we haven’t found any records of inquiries received through the website regarding your case. In order to assist you and investigate the issue with accessing the app, we would appreciate it if you could contact us at info@iatiseguros.com, providing your account details.
We’ll be happy to help you resolve this issue so you can access the app properly.
Best regards.
Seguro de viaje de Gran Confianza
Using this service for 2 years now.
So easy, convenient with best prices on market!
Love your work. Muchas gracias!
20 February 2026
Unprompted review
Reply from IATI Seguros
Hello
Thank you very much for your comment and for trusting again in our travel insurance to enjoy your vacation in peace.
Now that you have your policy, please download our APP on your mobile. From there you can request assistance quickly and easily at no cost, access our general medicine, pediatrics and gynecology medical chat at your disposal 72 hours before your trip or, if necessary, manage a refund.
Have a fantastic trip!
Very disappointing
Very disappointing – They don’t honor their own policy
My suitcase was damaged during a flight while my policy was still valid, and I provided all required documentation, including the airline damage report. Despite this, my claim was denied.
They gave inconsistent and unclear reasons and refused to point to the exact policy clause supporting their decision. Communication has been slow and unhelpful.
It feels like they look for excuses not to honor their own coverage. I would not recommend this insurance company.
18 February 2026
Unprompted review
Reply from IATI Seguros
Hello Ariana, We are sorry for your dissatisfaction, please send us an email at siniestros@iatiseguros.com indicating the reference of the matter, so we can check its status, as with the information you provided we cannot locate it. The claims department of IATI is here to assist you in all cases of assistance requests or reimbursements that may be stuck with the insurance company for various reasons, so do not hesitate to contact us. Best regards
not worth it,spend too long for the process
I only used the insurance to visit a doctor in Indonesia, and afterwards I was informed that it had to be one of their approved doctors. I then submitted the invoice and, after several months of phone calls and emails — which required a lot of time and effort — I finally received a response. The whole process has been very difficult.
9 February 2026
Unprompted review
Reply from IATI Seguros
Hola Lidia,
Esperamos que te hayas recuperado satisfactoriamente.
Lamentamos el problema que comentas. En determinados destinos, no todos los hospitales aceptan la garantía de las aseguradoras, por lo que en esos casos es necesario proceder mediante el trámite de reembolso. Para poder gestionarlo correctamente, es imprescindible aportar la documentación correspondiente.
Sentimos las molestias que esta situación haya podido ocasionarte, aunque nos alegra saber que finalmente el importe reclamado ha sido reembolsado.
Quedamos a tu disposición para cualquier duda adicional.
Un saludo cordial,
Wrong medical analysis and bureaucratic processes
Wrong medical analysis - led to a vaccination without the real need for it.
Too many bureaucratic processes. Demanding a lot of papers and information leads to a delay in the process.
Do not recommend it.
8 December 2025
Unprompted review
Reply from IATI Seguros
Hello, We are deeply sorry that your experience was not satisfactory and thank you for sharing your feedback.
We have personally reviewed your case and confirm that you received full assistance and did not have to pay anything for it.
Regarding your statement that the vaccine was administered "without real need," we would appreciate it if you could provide more details about what you mean exactly. We want to assure you that both medication and any medical treatment are always strictly prescribed by a doctor, who evaluates each situation based on professional clinical criteria and the information provided by the patient. As for the documentation and information requested, this is an essential step to manage your care securely, comply with current regulations, and ensure the traceability of your medical record.
We value your opinion, as it helps us identify areas for improvement in our care and administrative processes. Best regards
Awful company: Slow response times, unclear process, and requests for impossible documents
I purchased an IATI travel insurance policy and my experience so far has been very frustrating. My checked baggage was delayed, and I submitted my claim with all the documents required on time by the policy and as per their advice given in WhatsApp and over the phone: PIR, flight itinerary, receipts for essential items, etc.
However, after several days, IATI began requesting additional documents that are not listed anywhere in the policy, were not mentioned when I first contacted them, and are impossible to obtain, such as a “proof of baggage delivery.”
Investigating about how to get this info for them, I’ve found that No airline issues such a document, they simply deliver the bag to the hotel or address provided, without generating a receipt or confirmation.
They also asked for some documents more than two weeks after my trip ended and I opened the claim, at a point when it is not reasonable to expect travelers to keep physical documents (no digital way to obtained) that were never required in the first place and whose information is already included in the official PIR.
On top of that, responses to emails are very slow, and each new message tends to request more documents or additional steps that were never disclosed in the original instructions.
Because of the delays and these unexpected requirements, the whole process starts to feel as if it is designed to discourage the beneficiary from following through with the claim, especially considering this is a very basic 100 USD coverage. It makes me wonder how complicated things might become if the claim were for something more serious, such as medical expenses.
To this day (I have being going back and forth with them since Sep 28 and today is already Dec 06) and I am still waiting for a resolution.
Their process has been surprisingly slow, unclear, and unnecessarily complicated’
Based on my experience so far — slow communication, unclear procedures, and requests for documents that are not specified in the policy contract, that do not exist and no one is able to provide — I cannot recommend IATI.
6 December 2025
Unprompted review
Reply from IATI Seguros
Hello Nayeli, We are very sorry to read about your experience and sincerely apologize for the frustration and inconvenience caused during the handling of your claim.
We understand how upsetting delays and additional documentation requests can be, especially in a situation such as a delayed baggage claim, and we regret that our communication did not meet your expectations.
That said, we would like to clarify that the claim has now been resolved and the payment was successfully processed, as informed to you on December 15. We appreciate your patience while the case was reviewed and finalized.
Please note that, in some cases, additional documentation may be requested by the claims department in order to fully validate the incident in accordance with policy conditions and regulatory requirements. However, we take your feedback seriously and will use it to improve our processes and communication with our customers.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention.
Tudo perfect
1 December 2025
Unprompted review
Reply from IATI Seguros
Hola,
Te agradecemos tus comentarios y tu gran puntuación sobre nuestros seguros de viaje. Recuerda descargar en tu móvil la APP , ya que desde alli, podrás solicitar asistencia o bien gestionar un reembolso. Un saludo y buen viaje
I have contracted IATI 3 times
In the end they were very fast and efficient, just a bit of misunderstanding in the beginning. But they called to a local cooperator in Hué, Vietnam and all was very smooth. Thank you.
24 November 2025
Unprompted review
Reply from IATI Seguros
Hello,
Thank you for your comments, they encourage us to continue working to provide better coverage and better service.Best regards from the Iati team
Good customer service
Cancelled my insurance due to unforeseen circumstances. Customer services acted quick and efficiently and refunded within days of my cancellation. very impressed. Will use again.
26 October 2025
Unprompted review
Reply from IATI Seguros
Hello,
Thank you for your comments, they encourage us to continue working to provide better coverage and better service.Best regards from the Iati team
Flexible attitude of this insurance…
Flexible attitude of this insurance company is something rarely seen.
15 October 2025
Unprompted review
Reply from IATI Seguros
Hello,
Thank you for your comments, they encourage us to continue working to provide better coverage and better service.Best regards from the Iati team
Dreadful service!!
The customer service for this insurance company is simply appalling....
1. Whilst in an A+E clinic in Ladakh (India) with multiple fractured toes and in considerable discomfort, I emailed IATI to explain my situation and asked them to phone me back. Instead, they emailed me requesting that I provide them with all my personal details. I cannot understand why this information was requested, and particularly at such a difficult moment, as I had given them most of this information when I initially purchased the travel insurance.
2. The week following the incident various members of the same department at IATI were emailing me on different email threads requesting exactly the same information.
3. On returning to my country I used their phone app to put in a claim (it appears to be the only means to do so). However, the requested documents/invoices failed to to upload after numerous attempts (I carefully followed their instructions). I have emailed IATI twice asking them for assistance and after over a week I have not heard back from them!!!
My file number is AS8753730.
Can someone PLEASE get back to me.
22 July 2026
Unprompted review
Reply from IATI Seguros
Hola Shane,
Ante todo, esperamos sinceramente que te estés recuperando satisfactoriamente de tu accidente y lamentamos profundamente la experiencia que nos describes. Entendemos perfectamente tu malestar, especialmente en una situación tan delicada como la que viviste.
Queremos informarte que hemos intentado contactarte telefónicamente, pero no ha sido posible. Aun así, hemos trasladado tu caso tanto al Departamento de Reembolsos como al de Asistencia para que lo revisen con urgencia. Les hemos pedido que nos informen lo antes posible del estado de tu caso, y te mantendremos informado tan pronto tengamos novedades.
Te pedimos disculpas por los inconvenientes ocasionados. Estamos haciendo todo lo posible para darte una solución a la mayor brevedad.
Para cualquier duda adicional o si necesitas enviarnos más información, por favor no dudes en escribirnos a: atencionalviajero@iatiseguros.com
Gracias por tu paciencia y comprensión.
Un saludo cordial,
Easy to hire and incredible call center
Easy to hire and if you have doubts, contact center is there to help you! You will talk to a real person with lots of knowledge, not just a mere bot that will drive you nuts
18 September 2025
Unprompted review
Reply from IATI Seguros
Hello,
Thank you for your comments, they encourage us to continue working to provide better coverage and better service.Best regards from the Iati team
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