The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more
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Company details
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Sustainably sourced cotton tees with print-magazine inspired graphics.
Contact info
Manufactory House, W1J8LQ, London, United Kingdom
- hello@inprintwetrust.co
- inprintwetrust.co
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Replied to 97% of negative reviews
Typically replies within 1 week
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Hani is awsome!!
Hani was outstanding and helped me every step through with notifying me, to replacing my order and getting it shipped. I feel she deserves recognition for amazing customer service!!
Jonah & Hani were really helpful
Jonah & Hani were really helpful. An item wasn’t available and they sent an email making me aware, ensuring it was a seamless process to order a different item. Their response time was super quick and they were extremely attentive.
Great Customer Service - TY Jonah
Not only are the designs + quality great, the customer service was amazing! I ran into a defect on one of my products and the team was so quick to answer and solve my order issues. Thank you to my rep Jonah for coordinating my replacement tshirt so seamlessly!
JONAH
JONAH! If you ever what an example of a saviour, have a look at the man the myth and the legend - Jonah. Great email exchanges and outstanding customer service from one diva to another. Super helpful with a flair of humanity. I hope they get a pay rise or at least a sticker
I love in print we trust…
I love in print we trust cause not only was a great selection of items but also great service. Jonah was helping me with my order and she is so nice and so helpful. So I will definitely order from them again.
Great help
These clothes are really comfortable, I want to start with that first. Unfortunately, there was a mistake with my order, but that was solved very neatly with the help of Jonah. They were super helpful and I understood very clearly what the plan was and what was expected of me. I am super grateful for this. Johan thank you so much for your help and for the sake of clarity keep going! customer service is on point And the clothing is top tier super fine fabric and plenty of choice for everyone! Thanks again!
Lots of support form Keesje!
Customer service contacted me…
Customer service contacted me personally right away and they were super kind and seemed willing to help me with what I needed. It was also very nice to see that I was communicating with a real person and not a robot.
Amazing customer service
Hani and Luisa were so lovely when communicating to me via email about a tee I ordered that happened to be out of stock. The emails were so well worded, clear, while also displaying such humility and kindness. I really appreciated it and can’t wait to receive my baby tee in the near future!
My experience with Inprintwetrust was amazing
My experience with Inprintwetrust was so amazing because, of its extremely helpful community service and quality. Even though the shipping took a lot longer than I wanted and my package got lost and had to be reshipped. The Inprintwetrust team took great care of me. They responded immediately about the slow delivery and found out that my package was lost. They gave me a 25% off discount for the slow delivery and when they found out my package was lost replaced it in no time! They team member I had was Jonah who was extremely kind and helpful during this situation. I would definitely recommend this clothing service to anyone.
Hani from In Print We Trust is…
Hani from In Print We Trust is fantastic. She is extremely attentive and helpful with assisting the needs of customers and is also very timely in responses. She demonstrates exemplar communication. I would be happy to continue shopping from In Print We Trust knowing that I will receive such great customer service from her. Thank you Hani!
order mishap
I had run into an issue with my order- the product i had ordered was not in stock. Despite the inconvenience, the company formally reached out to me and helped me look for other options in which i ended up finding something much more suitable to my liking. In Print we Trust is an amazing brand and I am a big fan of their cotton tees, specifically the baby tees and thank you to Hani and everyone else who helped ❤️ favourite brand ever!!!
Love this brand
Love this brand. Such cute prints and customer service is great. Jonah got everything sorted really quickly when I raised a minor issue and was very grateful for this easy, speedy process.
Great communication with support team, especially Jonah!
I placed an order for a grey cat and witch baby tee and unfortunately I was emailed saying the grey was currently out of stock. I was given a range of options from Jonah (from I assume customer service) and I ended up choosing to wait until it came back into stock. Jonah was FANTASTIC at keeping me updated and making sure I was happy with my choice the whole way since I did have to wait a few weeks, and always asked if I wanted to trade to a different tee instead or have a refund. His excellent communication was what made me feel confident with sticking with it and waiting and I’m glad I did. As soon as it came back into stock he emailed me directly to let me know that it’s being shipped to me asap. Literally within a day it was at my doorstep! Really recommend this company, feels very personal and trustworthy, and big shout out to Jonah!
I had such a wonderful experience with…
I had such a wonderful experience with the customer service at In Print We Trust. Unfortunately, my original order was lost in transit due to an issue with the courier company. When I reached out, Jonah responded incredibly quickly and was so kind, understanding and helpful throughout the entire process.
He personally looked into the situation, kept me updated and clearly explained what had happened. Once the courier confirmed that the parcel could no longer be tracked, Jonah immediately offered to send me a complete replacement at no extra cost.
Although the delivery issue itself was outside the company’s control, the way Jonah handled everything completely turned the experience around. I never felt dismissed or left wondering what was happening, and I really appreciated how genuinely caring and helpful he was. This is honestly some of the best customer service I’ve ever received, and it has made me feel even more confident purchasing from In Print We Trust again. Thank you so much, Jonah! 💗
Amazing customer service team
I had some trouble with the shipping of two of my jumpers -due to the couriers not the company themselves- so reached out to customer service to check what was happening with them. I was put o to contact with Jonah who not only explained the entire issue to me so I could stay in the loop but also made sure to amend the issue so i could receive i parcel asap. 10/10 customer service.
Thanks Jonah!
Jonah is incredibly helpful despite a couple complications. Great customer service!
My order is exactly as shown on the…
My order is exactly as shown on the website despite my order being slightly later than i expected once emailing a worker Jonah replied the next day explaining the issue and was very sincere in his apologies. What great customer service will definitely buy again.
horrible quality
I ordered five of the baby tees which i absolutely adored…until i washed them. They straight up went bally and they're practically falling apart, loose thread everywhere. Do not waste your money
Reply from In Print We Trust
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