In Print We Trust Reviews 

1,395
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 589 reviews, reviewers had a great experience with this company. Customers love the dedicated staff, mentioning that support agents are incredibly helpful, friendly, and quick to resolve any unexpected issues like missing items or wrong sizes. People also genuinely praise the beautiful designs, vibrant prints, and soft, comfortable material of the shirts, making it a popular clothing brand. However, some customers also noted occasional issues with shipping delays, long waiting times, and receiving incorrect items in their packages. A few people additionally mentioned that the sizing of some tops did not match expectations, and strict store policies made returns quite complicated.

What people talk about most

Order

Clients share ambiguous opinions on order processes, as experiences widely vary between customers. While many... See more

Customer service

Users describe positive interactions with customer service, highlighting rapid responses and helpful support... See more

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many people praise the... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, efficiency, and friendly... See more

Response time

Consumers find response time to be positive, consistently reporting rapid and immediate replies from customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more

Rated 4 out of 5 stars

The print on the shirts were gorgeous and looked exactly like the ones on the website. The cotton shirts were also rlly comfy. However, the shipping time was quite long and there were a few compli... See more

Rated 4 out of 5 stars

I was sent the wrong size shirt and the customer service robot wasn’t very helpful. But once I was transferred over to Jonah my problem was solved instantly! They were so nice and helpful, and they go... See more

Rated 5 out of 5 stars

Hani has been amazing, keeping me in the loop all the time with updates and tracking links… the customer service has been faultless and I would definitely recommend to anyone I know. Hani has been... See more


Company details

  1. Fashion Designer

Written by the company

Sustainably sourced cotton tees with print-magazine inspired graphics.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(1,395)

631 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

AMAZING!!! (read)

i love these baby tees!! so comfortable and good quality, but pleaaseeee restock the grey baby tees because i can never get one!! will 100% be ordering again.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

It had been almost 3 weeks since I…

It had been almost 3 weeks since I ordered a baby tee and it still hadn’t arrived. I emailed the customer service and Jonah helped me through the process. I was finally able to receive my parcel with his support! I’m very thankful for his quickness to help.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Jonah was helpful. Love the shirts!

Jonah help me with my order. I received the wrong T-shirt, but he was able to ship the correct one out to me. I’m really impressed by the quality of the T-shirts and also the graphics that are on them. We’ve been ordering from them for a while and really like the shirts.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

I received a shirt that had a blurry…

I received a shirt that had a blurry print and I was disappointed. I reached out and heard back the same day. I worked with Jonah, who arranged a replacement and kept me updated throughout the process. I would buy again because of the customer service!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Nice experience

I ordered three baby tees but one color was unfortunately out of stock but they reached out to me and informed me on the matter and came with good solutions , Jonah helped me and it was super nice that I got response so quickly and they really try their best to make the best of it I would definitely order and it’s super trustworthy

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Really quick to reply and send the missing item quickly, even when not their fault. Brilliant company to deal with and we will be a returning customer.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support from Hani

My baby tee I bought was defective - and I emailed customer support, and I was very lucky to get Hani to help me out, and she issued me a replacement. Thank you so much Hani, you have been so helpful and I really appreciate your effort, quick responses and updates and making this whole process a lot easier.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Jonah

i had a bit of a problem with the items that i had orderded werent in stock. thankfully i had great help from Jonah that gladly helped me out with no trouble at all!

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Really terrible quality

Really terrible quality. T shirt is so thin it’s almost see thru, not a nice fit, just the cheapest possible t shirt with an exorbitant price tag. And because it’s “bespoke” they don’t do returns so you’re stuck with something I would argue is not fit for purpose. Absolutely terrible

13 August 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.

I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

I’d love the chance to make this right for you so I’ve reached out to you through email to resolve things as soon as possible. I’ll do everything I can to fix things and hopefully renew your trust. 💖


Hani
Head of Customer Experience

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