ING España Reviews 

Very good sir

The bank has been blocking my account for over a year. I provided them with my new ID and tax return, but it didn't help. They're demanding some other documents I don't understand, thereby violating EU directives and my rights.I sent a complaint to their support service. It's been two weeks now and there's been no response.

Easy to use. My favourite online banking app of all. There UX and backend team deserve an award. The experience and functionality is consistent across mobile and laptop devices. It's intuitive. Amazing dev. Work.

I recieved a request to fill out a form which I do not understand, despite phone calls, Facebook questions , emails and trying my Gestor for help, I am no further forward. I have been With ING for several years but lately I have had to go miles into central Malaga, queue up for an hour in the heat and eventually managed to unlock my account. This time I have tried all ways to sort this out, I only need someone to explain what I need to do. Looking at other banking options. Update, I received my new credit card and have been trying to validate it for weeks but blocked by ING each time online. ING then blocked my current card also, I have tried phoning but answered by a rude woman who said Spanish only, no help as to an alternative. I was going to open another account elsewhere but AI came to the rescue and directed me to an ATM, why couldn't ING do this.I also mailed them the completed FATCA form, whatever that is but they still keep asking me to fill it in. No help, no advice , bad customer service, OK when all is going fine but not when you have a question. FURTHER UPDATE! I was told to call the helpline, I tried 3 times . Now ING say they are closing my account because I never filled in the FATCA form, in fact I posted it two weeks ago today. No way to talk to anyone in English and the bots are useless. Well ING, if you want to close my account as you are less than useful, go ahead.

Leaving a negative review here seems to be the only way to receive any response with ING Spain! They will doubtless send a reply asking you to contact them with your problem via social media, and then they will ignore you there. Disgraceful service. No wonder confidence tricksters love using ING Spain accounts, they know they will get away with everything.

Ok very good...

When I joined in 2018 everything was great. The main reason I joined was the fantastic customer service. For the past two years, even for very serious issues, there is absolutely no help. Option 1. A bot that says, "perdon?" And nothing else. Option 2. A 15 minute waiting time to talk to someone and after waiting the call just automatically hangs up. Leaving the bank to move my money where is is appreciated.

Horrible bank. It keeps locking your account for no reason. It’s impossible to contact them—it’s like being in a dictatorship. They have my money as a hostage !!!! I hate them
Update: They replied here on Truspilot. I tried again to contact them to only get error messages via the web. They are truly hopeless. Very frustrating ! I can'teven close the account as I can´t contact them and they still have my money !

HORRIBLE, 0 atencion al cliente

Conclusion: forget ING. Reasons a) disrespectul with official languajes within spain, out of spanish. b) useless tech support. looks like I am working in ING Spain, trying to lead with all the problems with a useless automatic chat/telephone.

It has become so terrible to make use of the response are always slow to couple with a few bad experience received.

копіювання)
I am writing to provide feedback regarding my recent experience with ING.
I have been a client of the bank for two years and have always acted in full compliance with all requirements. On 31 March, I experienced a restriction on my account access caused by the system.
I contacted customer support, and while the staff member was polite and professional, I did not receive a clear explanation of the reason for the restriction or the necessary steps to resolve the issue.
This lack of transparency made the situation difficult to understand as a customer. I respectfully request a detailed review of my case and a clear explanation of the actions required to restore full access to my account.

My experience with this bank has been an absolute nightmare.
My account was blocked on the claim that I failed to provide the required documents, which is simply not true. I had already submitted the documents with all the requested information, and even resubmitted them again, yet my account remains blocked with no clear explanation.
Customer service has been extremely frustrating. Different agents provide contradictory information, and although I was repeatedly promised that someone would contact me to resolve the issue, no one ever did. On several occasions, agents even hung up during calls.
I made the mistake of transferring my savings to this bank, and now I have no access to my own money. When I asked to close the account, customer service said the only thing they could do was “open a case.” They could not tell me if or when my funds would be transferred to my other account so I can finally close this one.
This situation has caused a huge amount of stress, and there seems to be no clear path to resolution. The level of disorganization, lack of communication, and overall incompetence I have encountered is extremely concerning. I strongly advise anyone considering this bank to think carefully before trusting them with their money.

Absolutely appalling customer service and a completely dysfunctional IT system.

At the end of December 2025, I uploaded my ID through the ING Direct banking app to verify my identity, exactly as requested. By mid-February, my account was suddenly blocked because the system supposedly “couldn’t read” the photos I had uploaded. Instead of resolving the issue, I was forced to go in person to the branch at Francesc Macià in Barcelona and wait over an hour just to be seen. The employee then had me take yet another photo of my ID and upload it again through the same broken system — an absurd and pointless exercise.

Unsurprisingly, the system still cannot read the document, and my account remains blocked. Since then, I have called customer support multiple times, and on several occasions your agents have simply hung up on me in the middle of the conversation.

This level of incompetence is unacceptable.

why is it that i cannot deposit cash on the machines on weekends?

Very poor customer service.

Blocked account due to paperwork error, was without access to cash for over a month. No response to more than five enquiries to the "incidencias" email.

Avoid at all costs.

Amazing! I Tried using a Caixa ATM with a Danish debit card. Caixa decided they wanted a margin of 11,53% for exchanging DKK to EUR. Obviously I did not go through with the transaction, which also had an extra 3,25 EUR as "price of the service" (which can be said to be fair enough). I then walked 100 meters down the road and tried the ATM at ING. ING did NOT ask for ANYTHING AT ALL! Only fee for me was the 0,5% exchange fee that my Danish bank put on, which I was well aware of would come on.

I am writing this to warn others about the unacceptable management at ING ES. My account has been blocked due to a bureaucratic loop regarding the W-8BEN FATCA form, and the experience has been a nightmare.

Lack of Notice: I received a single email on January 3rd stating I had only two days to submit the form before a block was implemented. This was the first and only warning.

Incompetent Processing: I submitted the form immediately on January 6th. Ten days later, I was told it hadn’t been processed. I sent it again, only to have my account blocked anyway.

Zero Communication: After another ten days of silence, I had to call customer service myself to find out the document was rejected because 'the signature didn't match my passport signature.' They never bothered to notify me of this error.

Broken Promises: I resubmitted the form on Monday, Jan 25th, and was guaranteed a resolution within 72 hours. It is now Friday, and my account remains frozen.

As a direct result of this incompetence, I cannot receive my salary or cover basic living expenses. This is not just a 'technical glitch'; it is a serious failure in banking responsibility that is causing me severe financial and personal distress. I went to the office directly and another false promise of resolution. Today, 10th Feb 2026, I still have my account frozen. Embarrassing, I've never seen anything like this in my life.

Awful, and I’m trying to be polite.
Worst customer service ever.

"After signing a mortgage on December 12, 2025, the money still hasn't reached the sellers as of today, February 3, 2026. What’s worse, they have sent the money TWICE to one of the sellers.
Infamous and despicable service."