The best bank to choose from in Germany in my opinion. It always offers a variety of services which are convenient to use. The bank replies to questions or requests quite fast, sometimes it could be... See more
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Waiting since 10 days for a reply for an Email. So far no feedback, very bad customer service. I wish I had the finance with another bank.
Company replied
We have been customers from IND Diba since more than 10 years, their service has been always super uncomplicated, fast to answer and specially always efficient and helpful. Never a problem. On Top... See more
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Contacted the bank regarding Internet fraud that I unfortunately was a victim of and ING responded with the minimum of fuss and returned my money. In addition they also stopped in the first instance a... See more
Company details
About ING Deutschland
Written by the company
Die ING ist mit über 10 Millionen Kundinnen und Kunden eine der größten Direktbanken in Deutschland und Teil der internationalen ING-Gruppe mit Sitz in den Niederlanden. Der Schwerpunkt liegt auf dem digitalen Privatkundengeschäft, ergänzt durch Business-Banking-Angebote für Selbstständige und kleine Unternehmen sowie ausgewählte Lösungen im Unternehmenskundengeschäft.
Privatkundengeschäft
Das Privatkundengeschäft bildet den Kern des Angebots. Kundinnen und Kunden nutzen Produkte für Zahlungsverkehr, Sparen, Geldanlage und Finanzierung. Zum Portfolio gehören unter anderem Girokonten, Tages- und Festgeldkonten, Wertpapierdepots, Baufinanzierungen, Kredite und Versicherungen.
Bankgeschäfte können weitgehend digital über das Online-Banking oder die ING App abgewickelt werden – beispielsweise Überweisungen, Daueraufträge oder die Verwaltung von Wertpapieren. Die ING verfolgt dabei einen konsequent digitalen Ansatz mit transparenten Konditionen und verständlichen Produktstrukturen.
Business Banking
Für Selbstständige, Freiberufler und kleine Unternehmen bietet die ING Business-Banking-Lösungen wie das Geschäftskonto, das Business Extra-Konto zur Anlage betrieblicher Rücklagen sowie Geschäftskredite zur Finanzierung unternehmerischer Vorhaben oder zur Sicherung der Liquidität.
Auch diese Angebote sind auf eine digitale Nutzung ausgerichtet und können online verwaltet werden.
Unternehmenskundengeschäft
Darüber hinaus betreut die ING mittelständische Unternehmen und große Firmenkunden mit Finanzierungs-, Anlage- und Treasury-Lösungen im nationalen und internationalen Umfeld.
Sicherheit
Über alle Geschäftsbereiche hinweg setzt die ING auf etablierte Sicherheitsstandards zum Schutz von Kundendaten und Transaktionen.
Contact info
Germany
- 069 / 50 500 105
- ing.de
4.2
Great
36K reviews
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ING DiBa Germany is really good
ING DiBa De is really good, I have been with them for over 20 years now and everything is spot on. I have fiinanced 2 Properties through ING and all went very good. OK one thing to mention recently its been very difficult to reach them over the phone but via EMail and ING DiBa Portal was all working out well! In particular the conditions for House financing mortgage were at very competative rate and throughout transparent! Bank Cards etc. all super cool! Overall eperience -
thanks god I was with ING DIBA!!!!
20 October 2025
Unprompted review
Reply from ING Deutschland
Hello Bo Gala Boff, thanks a lot for your kind review. We are very glad to have you as our customer. Best wishes your ING
I would give them 0 stars if possible
I would give them 0 stars if possible. I have a permanent work contract and need to create a giro account for my salary. After 3 weeks it gets declined without an explenation.
10 October 2025
Unprompted review
Reply from ING Deutschland
Hello Lau, we are very sorry to hear that. We don't know what caused it either. There are many factors involved in the test that ultimately provide an overall result. Best regards, your ING
I would really like English language of the app
I would really like to see English option of the App since this in the one of the most popular business languages and standard in XXI century. It is available in NL. Why not in DE?
1 December 2024
Unprompted review
Reply from ING Deutschland
Hey Anna, thank you for your review. We are happy to take your request on board. Best regards, your ING
Complete lies about loan increase at…
Complete lies about loan increase at any time.
I’m for quite a long time with ING and got many different things and already paid off few loans, but stating that existing loan can be increased at any time is complete false and at the end of the application they promote check24 even worse option than any other imaginable. If I would want to use check24 for sure won’t try to get a loan on directly with ING. So once it was a perfect bank now it’s a perfect scam. Very Sad…
1 October 2025
Unprompted review
Reply from ING Deutschland
Hello Paul, we are delighted that you have been loyal to us for so long. Unfortunately, even long-standing customers occasionally receive answers that are not necessarily satisfactory. In such cases, we may offer an alternative via an intermediary. We are very sorry if this does not meet your expectations. Nevertheless, we hope that you will soon be satisfied with us again. Best regards, Your ING
Customer service is basically non…
Customer service is basically non existent. Just options on a menu and when they dont fit you have a problem.
30 September 2025
Unprompted review
Reply from ING Deutschland
Hello David, thank you for your candid comments. The voice computer is always activated first to verify your identity or find the right contact person for your enquiry. If nothing happens in the main menu, simply ask to be connected to customer service. Alternatively, you can use our contact form or the new help section on our homepage. We hope that you will be satisfied again soon. Best regards your ING
Great customer support
With this bank since over 10 years (kept it also after moving to France). Getting support was never an issue, either by phone or by email. In the latest case, a French gas station debited the wrong amount to my Girokonto. Problem was kindly handled by the bank and the due amount was returned to my account.
22 September 2025
Unprompted review
Reply from ING Deutschland
Hello MA, it's wonderful that we could assist you quickly. Your trust over the years means a lot to us! A big Thank You for sharing your experience. Best wishes your ING
Does everything you need
Comfortable for both daily, savings and btokerage, easy to manage, and basically for free.
20 September 2025
Unprompted review
Reply from ING Deutschland
We are delighted that you are happy, Wolfgang! Thank you very much for your review. If you have any requests or suggestions, please feel free to write to us. Best regards your ING
10 euro fee for a new debit card!!!
Overall, it’s a great bank, but I really wish the app were available in English — it shouldn’t be difficult to implement. What really disappointed me, though, was being charged €10 for a new debit card after a simple name change. Seriously, ING? €10 for a replacement card? That’s just not acceptable in this day and age, and it’s exactly why newer banks are thriving. With my Revolut account, the same change was free and took less than two minutes.
18 September 2025
Unprompted review
Reply from ING Deutschland
Hi Tony, thank you for your feedback. We are sorry that you are not satisfied with the fee. We pass on the costs for a new card, which are incurred for production and shipping, to the customer. Replacement cards after the expiry date are, of course, free of charge. Otherwise, the current account has many other great free features. We have heard your request for an English-language app and will gladly pass it on. However, we cannot make any promises. Have a great weekend! Best regards your ING
Easy handling
16 September 2025
Unprompted review
Reply from ING Deutschland
Hey Andreas, vielen Dank, dass Du uns mit 5 Sternen bewertest. Easy Handling - so solls sein!👍 Beste Grüße Deine ING
I was scammed
I bought something - realized its scam, ING got my money back paid with Visa. Absolutely amazing. With Ing I feel powerful when I move in this digital world. Love it
25 August 2025
Unprompted review
Reply from ING Deutschland
Hey Sufyan, thank you for your kind words! We're here to ensure that you feel safe. Happy to have assisted you in this situation! Best wishes your ING
Reply from ING Deutschland
Hi there! It’s wonderful to hear that you’re having a good experience with us. Thank you for sharing! If you have any feedback, please let us know. Best wishes your ING
Very unprofessional experience with car…
Very unprofessional experience with car loan.
Website says it take 1-3 days sharara in reality takes 15-30 days. That too tell you it's rejected.
Never apply for loan with this bank. Dolly else where even if interest rates are high.
They just ask for extra documents later and reject without any reason.
1 July 2025
Unprompted review
Reply from ING Deutschland
Hello Prajwal, thank you for your feedback. If we need further documents from you to make a credit decision, then the processing will take longer and may subsequently lead to a negative result. We are sorry that it did not work out. However, a rejection is usually not due to a specific reason, but to the overall constellation. We wish you all the best for the future! Best wishes your ING
ATM refund
I had a problem that an ATM in Sri Lanka deducted cash without dispensing any money. ING refunded this very quickly even before this was confirmed by the local bank. Appreciated this service.
23 April 2025
Unprompted review
Reply from ING Deutschland
Hello Eli, thank you so much for your review - the appreciation is on our side! Good to know that you are such a satisfied customer. Kind regards your ING
No response from support at all
No response from support at all. Totally useless.
7 May 2025
Unprompted review
Reply from ING Deutschland
Hello Lorenzo, we are sorry that you are so unhappy with us. Unfortunately we don't know how you contacted us. The best thing to do is to use our contact form (Kontaktformular) on our homepage or call us on 069 / 34 22 24. We are available from Monday to Saturday between 8 am and 7 pm. Best regards, your ING
Amazing amazing Bank
The service was impeccable. As a new customer, I received all the assistance I needed, whenever I requested it. I was also able to secure a small loan, which made me incredibly happy. Thank you infinitely for your service, I highly recommend this bank to everyone
3 June 2025
Unprompted review
Reply from ING Deutschland
Thank you so much for your review! Best wishes your ING
The best bank of Europe!
1 June 2025
Unprompted review
Reply from ING Deutschland
Hello Ovidiu, that you for your amazing review - what a pleasure reading your statement! Best regards your ING
Our major issue with ING Germany is…
Our major issue with ING Germany is that transfers (even small amounts) take DAYS. Other banks it is INSTANT. The other strange thing is ING charge for things which other banks don't charge for. They sent us a defective VISA card and charged us €10 to send us one that worked. Customer service is difficult and poor. Transfers of €2001 or more require 4 hours notice (does this make sense?) rather than secure checks against fraud? Other banks are responsive and more secure! And with them I can pay a friend instantly!
30 May 2025
Unprompted review
Reply from ING Deutschland
Hello, transfers are booked directly with us when you initiate or receive them. As long as it is a bank working day. With SEPA, bank transfers may only take one business day and we adhere to this. We cannot comment on the processing procedures at the other bank. Once you have received the VISA Card, it is activated in banking and in the app by entering your desired PIN and using the card at the ATM. If the card has been delivered broken, please speak to customer service. Simply call 069 / 34 22 24 or via app-call under Service > Help. The changes to the limit are intended to make banking easier for you by not having to make an extra call. We will pass on your feedback and suggestions for improvement. We wish you a nice weekend, your ING
Customer Service unreachable
Due to unknown reasons my card has been flagged and my payments have been declined for "suspicion of fraud". I tried calling the bank to get the card unlocked. It took 2 hours to get to talk to someone. In this timeframe I called 6 times, and waited for about 50 minutes in the line. The robot answering is available only in German and the menu is long, useless and repetitive. There is a loop when you try to identify yourself and navigate the menu to Karte sperren - Anderen. To get out of the loop I dialed 1 and ordered myself a new card by mistake... Which means that my curent card is deactivated until I receive my new card in 10 days... by POST. Unbelievable how bad the customer experience is.
Edit to add: this generic reply does not do much for me. What concrete steps will you take to improve the customer experience when a customer calls the hotline, based on my review?
29 May 2025
Unprompted review
Reply from ING Deutschland
Hello Annette, thank you for your honest feedback - it helps us to improve. We're sorry to read that you had such difficulties. This is definitely not the experience we want for our customers. If you still need support, please take a look at our homepage and contact us using the contact form. Our colleagues are ready to help you and we will do everything we can to get your affairs back in order as quickly as possible. In addition: We will of course take your feedback on board and look at it. Best regards Your ING
Reply from ING Deutschland
Thank you so much for your review, Montserrat! 🧡
Wish they have ther company in more citys in Germany
It's a ok bank dispte the when you have a problem you need to travel,to Frankfurt or call them since they don't have their office anywhere in Germany.
27 May 2024
Reply from ING Deutschland
Hey Paul, we don't have any branches - not even in Frankfurt. We are a direct bank and contact is made exclusively via internet or telephone. So we are nowhere to be found - except in your pocket on your cell phone. Best whises your ING
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