Excellent service! A pair of long-handled gardening tools, etc expertly packaged and shipped to mainland, promptly & safely. Best value deal on Spear & Jackson spade, not only covering - but betterin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are all so helpful & friendly,some things may cost a little more, others may be a bit cheaper, but it balances out,& I think it's worth paying a bit extra at times, to keep the business thr... See more
Company replied
I am delighted with the Spear & Jackson garden spade I bought from Hurst to replace my ancient one which had broken. It was far cheaper than advertised by the ubiquitous online retailer which shares a... See more
Company replied
Top mail order site for household & DIY. Frustrating that I can no longer buy a chisel or a pen-knife here(!), but that apart, Hurst's are excellent. One of a now rare species of traditional hard-wa... See more
Company replied
Company details
- Department Store
- Chinaware Store
- Countertop Store
- Do-it-Yourself Shop
- Hardware Accessories Store
- Home Improvement Store
Information provided by various external sources
Better known on the Isle of Wight as 'Try Hurst First'. If you want Tools or Nails etc, use the back door. Kitchenware or Lighting, then use the front door. As any Isle of Wight shopper knows, there’s something for everyone at W Hurst & Son. Now that service and value is available to all via the internet at www.hurst-iw.co.uk.
Contact info
33 Holyrood Street Newport, PO30 5AX, Isle Of Wight
- 01983 523636
- shop@hurst-iw.co.uk
- hurst-iw.co.uk
4.9
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Hursts are always so helpful.
29 August 2026
Great service and delivery
26 August 2026
Reply from Hurst Iw
Thank you so much for the review! We're thrilled to hear you were happy with both the service and the delivery. We truly appreciate your support and look forward to helping you again soon!
Kind Regards
Carl
As always a pleasure to order
As always a pleasure to order from Hursts. Delivered on time and a complete order at a fair price. Miss the shop in Ventnor but Shanklin has very friendly staff
26 August 2026
Reply from Hurst Iw
Thank you so much for the lovely review! It’s wonderful to hear your order was complete, fair on price, and right on time. We completely understand missing the Ventnor shop—it was a real staple—so we're extra glad our Shanklin team has been able to look after you so well. We truly appreciate your loyal support!
Kind Regards
Carl
Very good service
Easy to use website, extremely pleasant chap on delivery early morning so I didn’t have to wait about. Very good service & all local.
25 August 2026
Reply from Hurst Iw
Thank you so much for the fantastic review! We love hearing that the website made ordering a breeze, and getting your delivery to you bright and early so you didn't have to hang around waiting is always our goal. Supporting local makes all the difference, and we truly appreciate your wonderful support!
Kind Regards
Carl
Reply from Hurst Iw
Thank you so much for the wonderful review! Getting the right gear to you at a fair price, safely delivered, is always our goal. We truly appreciate your support and look forward to helping you again soon!
Kind Regards
Carl
Polite helpful customer service
Polite helpful customer service. Delivery driver so good
18 August 2026
Reply from Hurst Iw
Thank you so much for the lovely review! We always love hearing a shoutout for our delivery drivers—they work hard to make sure everything gets to you just right. We truly appreciate your support and look forward to helping you again soon!
Kind Regards
Carl
Reply from Hurst Iw
Thank you so much for the review! We love hearing that everything went smoothly right from the very beginning to the final delivery. We truly appreciate your support and look forward to helping you again soon!
Kind Regards
Carl
Reply from Hurst Iw
Thank you so much for the review! We always take extra care with our packing to make sure everything travels safely, so it's brilliant to hear it arrived so quickly too. We truly appreciate your support and look forward to helping you again soon!
Kind Regards
Carl
I made a direct purchase from Hursts…
I made a direct purchase from Hursts head office - a large quantity of paint brushes. Quick response. Nice staff members. Quick delivery. What’s not to like?
10 August 2026
Reply from Hurst Iw
Thank you so much for the fantastic review! Handling a bulk order for paint brushes straight through our head office is right up our street, so it's brilliant to hear the team got it turned around and delivered to you so quickly. We truly appreciate your business and hope those brushes help you tackle your project in style!
Kind Regards
Carl
Really pleased with my smart new trowel…
Really pleased with my smart new trowel and fork.Just waiting for some rain as the ground is rock hard at the moment .
.
10 August 2026
Reply from Hurst Iw
Thank you so much for the lovely review! Those tools sound like a brilliant addition to your garden kit—though you are definitely right to wait for a bit of rain given how rock hard the ground is right now! We truly appreciate your support and hope they get plenty of good use once the soil softens up.
Kind Regards
Carl
Excellent service
Was kept informed of the progress with my package and delivered as notified. It was well wrapped up and door bell was exactly what I wanted working absolutely fine
10 August 2026
Reply from Hurst Iw
Thank you so much for the fantastic review! We love making sure you're kept in the loop every step of the way, so it's brilliant to hear your parcel arrived right on schedule and well-wrapped. Most importantly, we're thrilled the doorbell is spot on and working perfectly for you. We truly appreciate your support and look forward to helping you again soon!
Kind Regards
Carl
Full five stars for Hurst
Full five stars for Hurst, easy to use website, can generally get what I am shopping for at a competetive price and a very helpful team to go to if needed
9 August 2026
Reply from Hurst Iw
Thank you so much for the full five-star review! We're thrilled to hear you find the website easy to use and that you can count on us for competitive prices and a helping hand whenever you need it. We truly appreciate your support and look forward to helping you with your next project!
Kind Regards
Carl
Excellent and helpful service
Great service and very helpful when I contacted seller for advice and guidance. Item arrived as agreed, well packaged and as advertised on their website. Would certainly use this seller again. Very pleased.
8 August 2026
Reply from Hurst Iw
Thank you so much for the fantastic review! We always love helping out with advice and guidance before you buy, so it's brilliant to hear you got exactly what you needed. We truly appreciate your recommendation and look forward to helping you again soon!
Kind Regards
Carl
Reply from Hurst Iw
Thank you so much for the review! We love hearing that everything—from placing your order to the fast delivery and the product itself—hit the mark. We truly appreciate your support and look forward to helping you again soon!
Kind Regards
Carl
Reply from Hurst Iw
Thank you so much for the review! We're glad to hear your delivery arrived right on time and that our driver looked after you professionally. We truly appreciate your support and look forward to delivering to you again soon!
Kind Regards
Carl
Reply from Hurst Iw
Thank you so much for the review! We really appreciate you taking the time to leave us such positive feedback. It’s always a pleasure to help, and we look forward to seeing you again soon!
Kind Regards
Carl
Reply from Hurst Iw
Thank you so much for the wonderful review! We always love hearing that, and it's a pleasure to be your go-to. We truly appreciate your loyal support and look forward to helping you again soon!
Kind Regards
Carl
Reply from Hurst Iw
Thank you so much for the fantastic review! We really appreciate you highlighting everything from our products and prices to the team and delivery speed—that is exactly what we aim for. Thanks for choosing us, and we look forward to helping you again soon!
Kind Regards
Carl
Wonderful Service as is usual!As is usual for W
As is usual for W. Hurst, Newport, Isle of Wight the Deivery person was very polite and friendly - I would not buy my items from anywhere else! We so need to support our local Businesses.
29 July 2026
Reply from Hurst Iw
Thank you so much for the wonderful review! We'll be sure to pass along your kind words to our delivery driver. It means the world to us to be your go-to, and we completely agree—supporting local businesses makes all the difference. We truly appreciate your loyal support!
Kind Regards
Carl
Reply from Hurst Iw
Thank you so much for the review! We always want to make sure any little hiccups are sorted out for you as quickly and smoothly as possible. We truly appreciate your support and look forward to helping you again soon!
Kind Regards
Carl
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