Histoire d'Or Reviews 

English follows:
J'ai acheté un collier en or chez Histoire d'Or en décembre 2025 (Chaîne Igoa Maille Forçat Diamantée, 60 cm). Il s'est brisé lors d'un port normal. Vivant au Canada, je l'ai fait réparer sur place faute de pouvoir revenir rapidement en boutique. Lorsque je suis retourne sur Paris en Aout 2026, j'ai demandé l'application de la garantie légale de deux ans, Histoire d'Or a refusé : le bijou ayant été réparé, ils estimaient ne plus pouvoir l'expertiser pour confirmer le défaut. Résultat : une chaîne cassée bien avant la fin de la garantie, sans remplacement, sans remboursement. Pour un bijou en or, une telle fragilité est décevante. Déçu par la solidité comme par la rigidité du service. Je ne rachèterai plus jamais chez Histoire d'Or.

English Version:
I bought a gold necklace from Histoire d'Or in December 2025 (Chaîne Igoa Maille Forçat Diamantée, 60 cm). It broke during normal wear. Living in Canada, I had it repaired locally since I couldn't get back to a store quickly. I came back to Paris in August 2026. When I asked them to honor the 2-year legal warranty, Histoire d'Or refused: because the piece had been repaired, they said they could no longer inspect it to confirm the defect. The result: a chain broken well before the warranty expired, with no replacement and no refund. For a gold piece, that kind of fragility is disappointing. Let down by both the durability and the rigidity of their service. I will never buy from Histoire d'Or again.

Impressive fitness tracker with a vibrant OLED screen and incredibly accurate heart rate monitoring

I bought pearl earrings for my wife at Gare De Lyon whilst in Paris. Went to Train Bleu for dinner. Looked very good! No complaints.

Went to Histoire d'Or in St. Lazare yesterday, and we had ordered our wedding rings, which were not a small purchase. They told us we'd receive an email within 35 days, but since we hadn't heard anything, we decided to go there directly. Apparently, the rings were already ready.

When we arrived, there were three staff members, but none of them welcomed us. They were all busy with what they were doing, even though we were clearly waiting in front of the desk. In the end, we had to approach one of the salespeople ourselves.

We were hoping that at least the rings would be perfect. But unfortunately, mine was too small. Even when using their sizing tools, the difference was obvious. Now we have to wait another 50 days for it to be corrected.

I really hope the final result will be worth it because so far, I'm very disappointed with the whole experience.

Do not even deserve a star!! be careful because discounted gold (even with diamonds) is no value! They said they could take it back if i ever resell it to them but they rejected saying they cannot take small gold while the previous sellers told me i can resell back to them because their gold has value; then when i wanted to, I asked in many branches of histoir d'or, the sellers rejected me. So, if you wanna buy gold with value and want to sell it again (maybe), do not buy it here!!

Easy comes, easy goes !

So, to make it short, I bought a watch a few months ago and it broke yesterday. I decided the next day (today) to get it repaired by going to one of their shop. One of the employees “repaired” my watch but it broke again (on the same spot) literally 30 minutes later ! I wasted a whole day going to that shop to not getting my watch fixed. I’m glad I didn’t pay for that because that would have been absolutely ridiculous. I am going for a second time tomorrow, risking to waste my evening, I’ll keep you updated…

I buy a watch on the belgium site, delivery is dramatical , and no communication on phone nor whatapp

gain de temps quand on sait ce que l'on veut. livraison corrcte

A very large selection of models in different price ranges. I needed the assistance of customer support for a situation and am highly pleased with the way the case was resolved, which I highly value in a brand.
Would recommend

I would give them 0 stars if it were possible. Partner bought a 160€ ring which obviously bears sentimental value and has been well taken care of. Yet the stone fell out after less than 5 wears. Emailed for assistance with photos and receipt and was told that I should drop by a store in France for assessment. Not only was the ring was purchased from their store in ITALY on travels but I am also based in AUSTRALIA. Service got increasingly worse and subsequently suggested that I "send to a friend in France to bring it to a store". Would not recommend this brand to anyone. Poor quality and terrible service.

I bought some earrings on 26th December when I was visiting France. Order no. 95900122004732
Less than a week after receiving my earrings, one of the earrings broke and fell on the floor. It seems I got a faulty earring because it should not have broken so easily. I contacted customer service to ask if I could be sent a replacement earring. Customer service told me I could only get a replacement if I visit one of their stores. HOW DO THEY EXPECT ME TO VISIT ONE OF THEIR STORES WHEN I LIVE IN ENGLAND?! I sent multiple emails to Lozad from customer service and he replied with the same generic response. I am highly disappointed by this awful customer service.

A lot of beautiful jewellery to look and choose with quality and good price.

Vendeuse Fred ❤️❤️❤️❤️ au top centre carrefour je recommande 👍

I want to tell you about this store " Histoire d 'or " we bought from them juleries. And after 3 days 3 of them just broke. After we approach their customer service they agnor us and told us that we can not get refund, repair or change them. So I want to tell you not to buy any item from this company because they are bad and you will just throw your money!!.

Super,

Vendeuse au top , percage d’oreille de ma fille de 3 ans .

Un grand merci à Insafe du magasin Histoire d’Or du centre commercial de Stains pour son accueil et son professionnalisme.
Jocelyn

Worst customer experience ever.

Long story short: I bought a ring for my fiancée and decided to change it for a one with a bigger stone (and also reduce the size), I saw the ring on their website (the size I wanted) and it had a click-and-collect shipping in 3 days (72h).

I went to the store to exchange my ring for that one, showed the salesperson the ring I wanted from their website and they exchanged it, saying it would arrive the next week (it was a friday 10/12/2021). I assumed (my mistake) that it would arrive at most by wednesday (72h open hours). Today I still have no sight of my ring (1490 euros spent).

I called multiple times and it is always like: once it arrives I'll call you. I am tired of calling and having the SAME answer over and over.

I bought train tickets leaving the city where I was supposed to get the ring assuming I would already have the ring. And so did my fiancée.

It is a disrespect to say the less. I am pretty sure that if it was not an "exchange" I would have already received the ring (i.e. if I was a new costumer).

If you wanna buy a earring or a necklace, I think you can do business with Histoire d'Or, but if you need them changing anything for you, you will get A LOT of waiting time and excuses.

I don't recommend Histoire d'Or.