Hisense Australia Reviews 

Very bad experience with the customer service.
Sent emails a few times - no responses .
SHUT DOWN IF YOU ARE NOT SERVICING CUSTOMERS !

I had a Hisense 50 inch 4K uhd TV bought in Dec 2023.

After nearly 32 months of flawless performance, a thin black horizontal line appeared at the centre of the display panel. Restart and reset to factory setting failed to get rid of the faulty black line.

I read very negative reviews about the support exrended by Hisense Australia and was somewhat skeptical when I contemplated contacting them.

To my surprise, they were very polite, courteous, professional and prompt in handling my claim.

It was indeed very easy to contact Hisense Australia Support and I was walked through the process of launching a claim for a replacement with a new equivalent TV.

Hisense promised to replace the faulty TV within 10 working days. It was done in in 10 days.

The SSS Technology company representing Hisense Australia sent one of their technicians to install the new replacement TV and take away the faulty
one. Gareth, the technician was very polite, prompt and very helpful in the replacement process which was smoothly coordinated by Hisense Australia and SSS Technologies.

I want to thank specifically Clarissa of Hisense Australia and Gareth of SSS Technologies for their support.

Sriram
NSW 2118

Bought a hisense washing machine 8.5kg from bing lee 3 months later it's leaking water everywhere from the bottom hisense has been less than helpful and so has bing lee sont buy one of these machines waste of money

The 5i drier and washer stacking kit isn’t compatible….the 5i drier overhangs at the rear by 40mm and with the brackets supplied do not fit….for example: the depth for the washer is 550mm but the depth for the drier is 590mm so the front of the drier and washer are flush but the rear overhangs by 40mm….Hisense state that the 5i stacking kits are compatible but clearly aren’t. When talking with Hisense about the issue they were clearly confused because it states that it should fit but they aren’t looking at the dimensions and and what brackets were supplied (brackets are designed to fit a flush rear)…40mm Hisense!!! did anyone test these kits? Clearly not.

Do not purchase a Hisense product in Australia. They do not honour their warranties, had a TV for 6 months, TV stopped working and they would not refund or replace. Price looks great in JB or Good Guys but they have NO after sales service

Bad experience with the dishwasher.
$1,000 dishwasher stop working 3-6 months past the 3 year factory warranty and Hisense offered no help whatsoever.

I purchased a Hisense dishwasher on 15/10/24, mid 2025 it began playing up. I phoned Hisense and told them the problem; they were very nice and came out in a few days and replaced the unit. A few weeks ago the new one started making loud noises every so often and the dish's started to come out not cleaned properly. I rang Hisense, they wanted a video with the noise in it, I told them it was only every now and again and my kitchen is a long way away and I couldn't hear it. I took photos of the dirty dishes and asked for a mobile number so I could send them for proof the dishwasher was not cleaning properly. The female I was talking to was not very pleasant, saying I couldn't have a mobile number. By this stage I'd had enough of being spoken down to by her and hung up. I will never buy anything made by Hisense again, and if I am ever asked for recommendations, it will be to never buy Hisense.

Two failed washing machines within 6 months. The first was assessed as failed, no blockages and replaced. The second machine did the exact same thing in 2 months and they won't assess it without threatening a fee at their discretion...what a joke. I have bought a Westinghouse instead, and the installer said no blockages just the Hisense failed...again.

Bought a 55" TV and it suddenly glitches all over the screen and is unwatchable. Is under 5 years old and called Hisense about a repair or replacement, which they responded to by getting all our details and making us re-do troubleshooting we'd already done before saying it's out of its 3 year warranty and there's nothing they can do but forward us to a 3rd party. I asked if they even knew about call out fees to which they said no. Aside from the palm off and the confusing taking down of information (including the purchase date very early on) without stating it upfront, their warranty is supposed to work as well as ACL rights. Now radio silence... it's totally unreasonable to expect consumers to re-buy a TV every three years....would NEVER reccommend.

We bought a hisense fridge from Harvey norman 20 months ago, the fridge colour in pealing at the bottom, and it is developing small rust marks on the doors. We are so careful with our fridge, it took us 2 and a half years to decide which fridge we wanted, and we kept coming back to this design. We are extremely disappointed, I spoke to Harvey norman, and it was like they didn't want anything to do with it.
Do not buy this product, its expensive, and not great quality.

My Hisense 65 inch tv is playing up
When connected to the Victorian Hisense customer “CARE” person today being Michelle
I was amazed how she conducted herself in relation to her abrupt manner on this call
She was in my opinion clearly in a place where she shouldn’t have been in a position of promoting a customer service position as she was from the onset demonstrating an untenable level of anti social demeanour
I was refused to being put through to her supervisor by her when I requested that then terminated my call soon after
I soon called back and fortunately got back to Allen whom not knowing anything about my previous troubleshooting call with Michelle, Allen helped me with my inquiry a total opposite in customer care and a Five Star rating to Allen!
He was excellent in his ability to provide me with information regarding several solutions in getting my problem resolved which I’m still working through
The Hisense 65” TV is not a product that has been reliable nor satisfactory
I regret purchasing this Hisense inferior product plus the attitude that this Michelle’s so called customer “CARE” that I experienced
Thank you Allen

I purchased a high-end fridge from Hisense, which stopped working within 3 months of purchase. They outsourced repairs to Sydney Appliances who constantly cancelled their repairs because technicians were 'sick'. Customer relations at Hisense - specifically Jasmine - was dismissive of the claim and rude. Won't purchase a Hisense product again.

Worst company i have ever delt with. 100 inch Hisence tv only 7 months old and Hisence support just don't reply to any emails. I then called to be fobbed off and given another email address to esculate my claim. Still no reply and still own a 100 inch piece of scrap. Will certainly be escalating to Buisness and consumer affairs.

Dear Customer Service,

We purchased this fridge approximately five months ago and, unfortunately, we have been disappointed with it from the very beginning.

One of the main reasons we chose this particular model was because it was advertised as being fingerprint resistant. However, this has not been our experience at all. Fingerprints constantly show on the surface, and no matter how often we clean it, they are impossible to keep off.

We have also noticed fine scratches beginning to appear on the finish. No one in our household has artificial nails—we all have our natural nails, which are kept relatively short—yet there are still noticeable fingernail scratches developing after only a few months of normal use.

Considering the amount of money we paid for this fridge, we did not expect the finish to mark and scratch so easily, especially within the first five months. This suggests the coating is extremely delicate and not durable enough for everyday household use.

The fingerprint-resistant finish and the colour were the key features that attracted us to this product, so it is very disappointing that it has not performed as advertised. We feel the product does not meet the expectations created by your advertising.

We would appreciate your response and would like to know what you can do to resolve this issue.

Kind regards,
Kate

I am extremely disappointed with both The Good Guys and Hisense.

I purchased a Hisense refrigerator from The Good Guys in December 2024. Within only a few months, the refrigerator door started peeling. It then took approximately a year to have the door replaced.

Unfortunately, the replacement door has now developed the same defect. After experiencing the same failure twice, I have completely lost confidence in the quality of the product.

What has been even more disappointing is the level of customer service. I have spent countless hours sending emails, making phone calls, providing photos, and following up with both The Good Guys and Hisense. Instead of receiving a proper resolution, I have been left waiting for months with little to no meaningful communication.

A customer should not have to chase a retailer and manufacturer for this long over a product that failed repeatedly while still relatively new.

I expected much better from both companies. Instead, I have experienced repeated product failures, excessive delays, and poor after-sales support.

Based on my experience, I cannot recommend purchasing a Hisense refrigerator from The Good Guys. I hope both companies improve the quality of their products and, more importantly, the way they treat customers after a sale.

Very disappointing experience.

Worst brand and worst customer service.
The quality is bad and an item doesn't last more than a year best case scenario.
We had issues with the TV, washing machine and dryer.
Their service is even worse and they do not do anything about it.
Also, their warrantee is a joke.
Whatever is wrong they say extra charge.

Very clearly don't upgrade older models to match other brands. It leads to customers taking their business elsewhere. This is the 4th tv it's happened on. Every other tv I just changed brands. This is very clearly a choice by hisense. A choice that leads loyal customers to other brands. I'd rather pay the extra $$ and not have the continued issues. Absolutely wild that the hisense remotes continue to work on the most used buttons but suddenly fail on the settings and fundamental buttons to control and check the upgrades and settings of the tv? 😂 wild work for a budget brand trying to claim a place within the industry they chose to be in. Whoever runs this is an utter idiot. I'll place money on it, hisense is non existent within 2 years

Worst brand in history. Have owned 2 things from Hisense a 65” tv and a brand new fridge.
5 months we had the tv for. I was watching tv when it stopped working tried to get a refund under warranty and they would not refund or replace it for us because “we couldn’t prove we didn’t drop it or something” when I said I was literally sat watching a tv show when it happened.

The fridge we have is 8 months old and just stopped working tonight. I am pissed. Never buying anything Hisense again and would not recommend.

My tv screen was just picsulating, after a week a serviceman came and picked my tvand said it would be back in seven days I rang today to see when it would be back, the gent I was talking to was curtious,after a five minute wait on hold ,I was told the parts had just been dispatched, and it could be a few more days,I’m not to happy the is the 3rd Hisense tv I have purchased and only praise for the product until now

Tried claiming under warranty, colour failing, lines appearing on screen. Said I must of damaged the screen. It has been fixed to the wall for 18 months. Will replace with a more reputable brand.