The part was not compatible, even though it was described as such. This was clarified over the phone, and the delivery was therefore rejected. The refund took some time, but they explained the rea... See more
Company replied
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See what reviewers are saying
Easy Order, fast delivery. High quality Package. Product is very smart designed. I used it the next day for a holiday trip nearly 1000km to Italy - perfect. Thumbs up . Greetings from Germany - Mike D... See more
I was writing to Owen for 3 weeks and there was no reaction Finally I got direct contact to Mandy of OWEN who stayed in contact with me until the problem was resolved well done, Mandy
Company replied
Delivery was very fast. A messing item was replaced immediatly. The Produkt works perfectly
4.4
Excellent
1K reviews
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Replied to 72% of negative reviews
Typically replies within 24 hours
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Fast Delivery great product
28 August 2026
Fast delivery, top customer service
Delivery was very fast. A messing item was replaced immediatly. The Produkt works perfectly
25 August 2026
Super gut alles klasse
11 August 2026
Delivery to late
10 August 2026
Part not compatible, good reactivity but refund takes long…
The part was not compatible, even though it was described as such. This was clarified over the phone, and the delivery was therefore rejected.
The refund took some time, but they explained the reason by email after I posted my evaluation here. At least they react quickly to customer feedback here, and the refund was processed within five minutes.
I have updated my rating to 4 stars — sometimes things go wrong, it happens! 😉
30 July 2026
Reply from Hello Owen
Hallo,
vielen Dank für dein Feedback und deine ehrliche Rückmeldung. Wir möchten uns bei dir für die lange Wartezeit sowie die mangelnde Kommunikation bezüglich deiner Rücksendung entschuldigen.
Wir haben deinen Fall umgehend geprüft und deine Rückerstattung für die Bestellung soeben vollständig veranlasst. Das Geld sollte in Kürze wieder auf deinem ursprünglichen Zahlungsweg verbucht sein.
Viele Grüße,
Dein Team von OWEN.
everything was perfect
4 August 2026
Everything was fine.
10 August 2026
Turnaround and help service
I was writing to Owen for 3 weeks and there was no reaction
Finally I got direct contact to Mandy of OWEN who stayed in contact with me until the problem was resolved
well done, Mandy
27 July 2026
Reply from Hello Owen
Hallo,
vielen Dank für dein Feedback. Wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen!
Wir haben dein Anliegen umgehend geprüft: Zu der angegebenen Bestellnummer konnten wir bisher leider keinen vorherigen E-Mail-Eingang von dir in unserem System finden – womöglich gab es hier ein technisches Problem bei der Übermittlung.
Wir haben dich bereits direkt kontaktiert, um die Sache schnellstmöglich und persönlich für dich zu klären.
Viele Grüße
Dein Team von OWEN.
Ordering and shipping went fast, but got used goods
Ordering and shipping went fast, no problems.
Only thing is that I received used goods. The bars were half assembled and the aluminum showed dirt and scratches on them.
This was not indicated on the order, and was not reflected in the price.....
24 July 2026
Good experience
I ordered a product by mistake but returning it and getting the refund went smoothly. Thank you!
21 July 2026
Bicycle rack on wheels
Bike rack arrived well packaged, quickly and on time. Easy to assemble, easy to handle. Very stable, which is evident from the weight (19 kg). But it has wheels like a suitcase; Maybe you could install two rollers with joints for better pulling. Otherwise everything was great.
28 July 2026
quick and reliable
super fast delivery, high quality for a good price and easy adjustment with simple step-by-step instructions.
Highly recommend!
16 July 2026
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