The customer support is amazing. I was trying out a new scent, figured it wasn’t for me and contacted them about an exchange. The process is super easy, they guide you through it and respond quick to... See more
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Review summary
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Reviews shaping this summary
I had an issue with a broken balm case and reached out with a complaint. Reina handled everything so quickly and kindly! She replied to my emails fast, sent a free replacement and kept me updated thro... See more
Nord fragrance smells so great, and the color of the cases are fantastic. I ordered from them before, a couple years back and they have improved so much. The customer service is also great as soon as... See more
Company replied
The products arrived safely and the packaging is as beautiful as the products itself. I think this is the hands down the best gift for my self for the New Year coming. Reina helped throughout t... See more
Company replied
Company details
Written by the company
Premium solid perfumes in a refillable metal case, designed to move seamlessly with your fast-paced life. Because smelling irresistible shouldn't have a time limit.
Contact info
Netherlands
- hello@nord.club
- nordscents.com
4.5
Excellent
601 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Amazing product and customer service
The product is amazing and the customer service is helpful and friendly.
22 July 2026
Unprompted review
The customer service is amazing
The customer support is amazing. I was trying out a new scent, figured it wasn’t for me and contacted them about an exchange. The process is super easy, they guide you through it and respond quick to any questions. I’ve been a customer for about a year now and I’m a huge fan of both concept and quality.
13 July 2026
Unprompted review
Reply from NORD
Hi Julian,
Thank you so much for being a loyal customer for the past year! We are so glad to hear that the exchange process was smooth and that our team was able to help you quickly 🙏
Finding your perfect scent is a journey, and we're always happy to help you navigate it :) Your continued support for our concept and quality truly means the world to us! 🫶
Team Nord
We stayed in touch until I received the…
We stayed in touch until I received the package. It was a secure shopping experience. Shipping should also be available to Balkan countries; this is a drawback. I had to redirect it to a friend in another country.
14 June 2026
Reply from NORD
Hey Erdem,
Thank you so much for the feedback! We are really glad to hear you felt secure throughout the process and that we could keep in touch until your package arrived safely 🤝
We completely understand your frustration regarding shipping to the Balkan countries. Having to redirect your order to a friend is definitely not ideal. We want to make our products accessible to everyone, and your feedback is incredibly helpful as we work on expanding our shipping options.
We hope you enjoy the product, and thank you again for your patience and support! 🙌
Team Nord
Fantastic product and amazing customer…
Fantastic product and amazing customer service.
The product itself feels high quality and well made, and the scents are really good. It's handy to keep in your pocket so you can apply it whenever you like.
There was a slight delay with delivery, but my experience with customer service was first class. They responded quickly, resolved the issue promptly, and kept me informed throughout with excellent communication.
Overall, I'd highly recommend this product.
6 July 2026
Unprompted review
Reply from NORD
Hey Ross,
Thank you so much for this amazing and detailed review! We're thrilled to hear that you love the quality of the product and find the pocket-sized design so handy for on-the-go use 🤝
We apologize again for the slight delivery delay, but we are incredibly happy to hear that our customer support team turned it into a first-class experience for you.
Your recommendation means the world to us! 🤟
Team Nord
Fine scent
Fine scent, innovative idea to have it as a balm. Also it's convenient to have the option to refill it.
11 June 2026
Reply from NORD
Hi Sergio,
Thank you so much for the wonderful review! We're thrilled that you're enjoying the scent and love the balm concept 🙌 Convenience is key for us, so it’s great to hear that the refillable system works so well for you 🤟
Thank you for your support!
Team Nord
Everything awesome 👍
Everything from the concept, the product itself, to the customer support.
6 July 2026
Unprompted review
Reply from NORD
Hey Neven,
Thank you so much for this amazing feedback! We are thrilled to hear that you love the concept, the product, and our customer support 🙌
Thank you for your support!
Team Nord
Not opened the product yet as it is a…
Not opened the product yet as it is a gift, but any questions I’ve had have been answered promptly. Well done customer care team.
15 June 2026
Reply from NORD
Hi Susan,
Thank you so much for the lovely review! We’re so glad our customer care team could help you quickly 🤝
We hope the recipient absolutely loves the gift when they open it! If they (or you) have any questions at all once it’s opened, we’re always here to help. Enjoy giving the gift! 💫
Team Nord
Excellent scents and outstanding…
Excellent scents and outstanding customer service.
8 July 2026
Unprompted review
Reply from NORD
Hey Jonathan,
Thank you so much for the kind words! We’re thrilled to hear you love our scents and had such a great experience with our customer support. Your support means the world to us! 🙌
Team Nord
Good complaint handling
Good complaint handling. Let's hope the new case keeps the promises
16 June 2026
Very good and quality product with a…
Very good and quality product with a great customer care! Really impressed!
6 July 2026
Unprompted review
Reply from NORD
Hey Andrew,
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you are impressed with both the quality of our product and our customer care 🙌
Thank you for being part of the Nord journey :)
Team Nord
Import costs to US render this product not worth the hassle
Have not tried the product yet, but it appears to be of decent quality.
BIGGEST ISSUE: Beware of import duties. For me, it was ~$60. Had they better informed me of this, I would not have bought the product. Seeing it now, it's not worth the extra expense. If you can get it within the US, then I'd recommend giving it a try. As it currently stands, I would stay away.
15 June 2026
Reply from NORD
Hey Allen,
Thank you for sharing your feedback. We are glad to hear that the product itself appears to be of decent quality, but we are truly sorry that your experience was overshadowed by unexpected import duties. We completely understand how frustrating it is to be hit with an unexpected $60 charge upon delivery.
To be fully transparent about our shipping costs, we actually cover all the shipping fees ourselves so that delivery is free for our customers. We have also never heard of import duties being this high before, which makes us extra sorry that this happened in your case.
Because import regulations and customs fees vary so heavily per destination country, these international charges are unfortunately calculated and handled by local governments, meaning we cannot control or build them into our checkout prices.
That being said, we take your feedback to heart. We will look into how we can make our international customs warning even more visible on our website to ensure future shoppers are better informed before completing their order.
We hope that once you do get a chance to try the product, the quality brings you some joy. If there is anything else we can help you with, please feel free to reach out to us directly.
Team Nord
First time customer
First time customer. Absolutely hated the way the customer service handled my case and did not provide any updates. I’m never shopping from Nord ever again and telling all my friends and acquaintances about the experience. My shipment was lost by Fedex and the entire process took over three weeks and finally the package was marked as lost.
UPDATE: Nord sent me a new shipment free of cost. Happy with the resolution there
12 June 2026
Reply from NORD
Hi Siddharth,
Thank you for your feedback. We are really sorry to hear that you haven’t had a great experience with our service so far.
We always want to make sure you feel well supported, which is why we looked into your shipment right away. We have now resent your order, and it is currently on its way to you. We were very happy to hear that you appreciated this solution in your previous email!
We will keep you updated on the new shipment and truly hope you will enjoy your perfumes once they arrive! 🙌
Team Nord
Excellent produts and customer service
Excellent produts and customer service
Not only I have discovered an awesome and different way of carrying and wearing cologne. But also, people who care deeply about what they do and the people they do it for.
I encountered a little problem with my delivery and they helped me inmediatly.
Regarding the product. I've discovered one of my favorite scents of all time, in a really comortable way of carrying. Not only it smells amazing, but it lasts a great amount of time and is super easy to carry around.
13 June 2026
Reply from NORD
Hey Alex,
Wow, thank you so much for this beautiful and thoughtful review! Reading that you have discovered one of your favorite scents of all time with us truly makes us happy 🫶
We designed our solid colognes to be exactly that: an easy, comfortable, and different way to carry your favorite fragrance wherever you go. We are so glad to hear that you are loving both the portability and the longevity of the scent!
We also really appreciate your kind words about our team. Things can sometimes go a little sideways with deliveries, but we believe that caring deeply about our community means being there to fix it immediately 🤝
Thank you for being such an awesome part of the Nord family!
Team Nord
Their customers support is amazing!
Their customers support is amazing!
I like the product, I've made multiple orders so far & planning on ordering more once they finish.
The scents are great & they do moisturise the hands too!
I would love to see more versatile scents added to their collection so I could try more
1 July 2026
Unprompted review
Reply from NORD
Hi Hassan,
Thank you so much for this amazing review! We are absolutely thrilled to hear that you love the scents and that our customer support team took such good care of you. Hearing that you are already planning your next orders truly makes our day! 🙌
We also love your suggestion about adding more versatile scents to the collection. We are always working on developing new fragrances, and feedback like yours is exactly what inspires us to keep creating. We will definitely share this with our product team!
Thank you for being such a part of the Nord journey. We can't wait to surprise you with what's coming next!
Team Nord
Innovative idea will purchase…
Innovative idea will purchase additional refills to see how they compare
10 June 2026
Reply from NORD
Hey Michael,
Thank you so much! That is great to hear. We love that you are open to trying out our different refills to see how they compare! 💫
We can't wait to hear which one ends up being your favorite. If you ever need any recommendations based on what you like, just let us know.
Enjoy exploring the collection!
Team Nord
Worth trying!
I first ordered a case with some scents to try. They smelled great and I used them every time I went travelling as it was very handy, but more and more I found myself using it at lectures and work and now it's practically with me every time I grab my keys to leave the house. The scents also last me several months, you don't need much and the solid stuff I find sticks to my skin longer than liquid colognes. I received a wrong case when I ordered one as a gift, and the customer support team (Reina) has been incredibly helpful and very timely in resolving the issue. Not a day later and everything was sorted. Highly recommend!
25 June 2026
Unprompted review
Reply from NORD
Hey Jack,
Thank you so much for sharing your story and such a wonderful review!
We love hearing how Nord went from being your go-to travel companion to an absolute everyday essential right alongside your keys 🤟
It's also great to hear that the solid formula is giving you that long-lasting, subtle closeness that liquid colognes often miss, and that a single pod is lasting you for months!
We will absolutely pass your kind words along to Reina. Mistakes happen, but we always aim to fix them at lightning speed, so we’re thrilled to hear that she got everything sorted for you within a day 🤝
Thank you for being such an awesome part of the Nord community and for highly recommending us! Safe travels and enjoy your daily adventures!
Team Nord
I love my nord scents
I love my nord scents. They’re perfect for up close moments and the scent sticks with me all day long. I can honestly say this is amazing stuff. You’re only fooling yourself if you pass this by.
24 June 2026
Unprompted review
Reply from NORD
Hey William,
Wow, thank you so much for this incredible feedback! Hearing that Nord has become a staple for you and stays with you all day long is exactly what we aimed for when developing our solid perfumes 🤝
We love your phrase, "You're only fooling yourself if you pass this by" that is the ultimate stamp of approval! 😉
Thank you for being such an awesome part of the Nord community and for helping us spread the word. Here’s to many more daily adventures smelling great! 🤎
Team Nord
Used Nord twice now
Used Nord twice now, first time one scent the second, two scents and another hold. A good experience.
17 June 2026
Unprompted review
Reply from NORD
Hey Mark,
Thank you so much for your loyalty and for sharing your experience!
We are thrilled to hear that your second order with us was just as successful as the first, and that you are enjoying the selection of scents 🙌
Having you back as a returning customer is the best compliment we could ask for. Thanks for being part of the Nord journey, and we look forward to welcoming you back for your third round whenever you're ready! 🫡
Team Nord
Goog quality
Goog quality. Design. Scents. The only reason that I didn't give five stars is because they could last longer. They last about 3 to 5 hours and are covering a small area. Otherwise they are really good. So I purchased three sets with nine different scents as gifts for my beloved and mea.
2 April 2026
Unprompted review
Reply from NORD
Hi Λεωνίδας,
Thank you so much for your wonderful review and for choosing our sets as gifts for your loved ones (and yourself)! We are thrilled to hear that you love the quality, design, and our selection of scents 💫
We completely understand your feedback regarding the intensity and longevity. Because our products are solid perfumes, they are naturally designed to be a bit more subtle and intimate compared to traditional liquid sprays. However, we are always working to elevate our products to the highest possible level, and we will definitely take your experience into account for future developments!
Thank you again for your incredible support, and we hope everyone enjoys their gifts! 🙌
Team Nord
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