Healy World Reviews 

Easy, fast and kind customer service

I love my Healys. So much has changed for me since I have them in my life. Today I received great, quick and easy support when I had an issue with one device.

I had to change my email on both my account and ewallet and got a very timely reply to my support ticket with one part already done and the other in progess. All was solved in less than 24h. Thank you. I love my HEALY and knowing I can get great support fast, means a lot.

My issue was addressed and responded to quickly and it was resolved promptly. Thank you.

I’m truly grateful for such a quick resolution. I was feeling upset, because this is the second time I’ve experienced this issue. but your support was fast, positive, and constructive. Thank you so much!

On Sunday October 4th I attempted to upgrade from my Healy Evolve to Healy Pro to take advantage of the advertised discount. I could not complete my purchase because for some reason the serial number for my Evolve was not in my account. I communicated with Harmony who was of little help and it set up a ticket..in fact any time I have communicated in chat another ticket gets created. Since then there has been a series of emails (about a dozen so far), all saying that agents are "working on it." I was asked to send the serial number. Then I was asked to send a photo showing the device with the serial number visible. And then, just the "working on it" after that. I cannot begin to understand why something so seemingly simple has turned into such a difficult situation. It is now 10/7 and I feel like I am no closer to a resolution in buying an upgrade. I have tried to find a way to speak to a human, but meeting customer needs on a personal basis feels to me in this experience not to be a priority. So customer care ranks a zero so far for me and does not represent what I would say is a world-class company. It feels that I am not valued and in turn that is my opinion of Healy customer service: no value. My constructive advice: be proactive, be accessible, be accountable, be solution oriented.

Works smooth as should

My five years of nagging headache was gone in just three remote therapies in January 2025.
That helped me to make an informed decision about embracing healing with Healy.
Me and my family have had several experiences since then in the field of physical well-being, emotional balance, relationship and career growth.

I have had my Healy for a couple of years and stopped using it for a few months. When I logged back in to start again, I had an issue with connecting to Bluetooth. I lodged a support ticket and Healy customer service and support was really prompt with their replies and support, in less than a couple of hours I was back up and running again. Thanks Healy!

AI chatbots aren't always effective when it comes to customer service or answering questions. However, the chat on the Healy website surprised me; it cleared up all my doubts, and a support ticket was raised that resolved my issue without any problems. I am very satisfied with the service. Thank you.

I had a very good experience to solve my problem. Support service was very kind and helpful. I am very satisfied! Thano you

I appreciate that they try to resolve any issues I have or my customers have as quickly as possible. They correspond quickly through email as well. I love my Healy and the company.

The Healy Support Team responded incredibly quickly—almost immediately—and was extremely friendly. I was very impressed. Thank you very much.

Excellent chat service & resolution with Healy product.

You have been doing a great job
The people you using to deliver
i am not impressed with them at all!

The comunication in the Chat was kind but the effective was bad. It looks that doesnt read the inicial and I have to repeat and repeat. at the end tall me that the agent was going to comunicate but it isn´t I write by email and call I think then the thing move after almost 2 weeks.

Really appreciated the effort on tg team, the prompt response and active follow up, especially for the assistance of Ethan and Joy.

Waranty replacement was fast and good communication. The product are great.

I’m very grateful to have discovered Healy and to have had the opportunity to experience it for myself.
My experience with Healy has also been meaningful within my family. I have enjoyed sharing it with my loved. I used healy on my dogs, I see a lot changes on their healthy.
I’m excited to continue learning, exploring the programs, and sharing my personal experience with others.
And now my experience with customer service... it means a lot.
Thank you