Hi There Habitat!! You are my ‘go to’ company when I can’t get a 5 kg box of Blackdog Charcoal Biscuits and the NAS Seaweed, which I give to my 14yr old Australian Koolie daily in her food. She needs... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Solid business
Product as advertised, quick dispatch, lots of tracking updates & arrived promptly.
Prompt delivery and great price!
Great service and prompt delivery
Great service and prompt delivery. I love that they used Australia Post too as the delivery partner as they are more reliable and have better redirection services if you're home to receive the parcel.
Bunnings for dogs!
Friendly staff, easy parking, good range of products and fair prices. Well done to the team.
First Time shopper
My first online purchase was so easy! Great price, fast delivery in perfect packaging, and a good product.
Excellent service from team.
I get most of my pets treats here as…
I get most of my pets treats here as they are the cheapest by far, delivered quickly and for a very reasonable price.
From ordering to delivery all went…
From ordering to delivery all went perfectly. Excellent business to deal with, I will be back again.
You were selling a high value item for…
You were selling a high value item for a great price. So now I always have a look at whats on offer at Habitat
I was actually ordering a tag for my…
I was actually ordering a tag for my cat which is needed
for a change in ownership and was pleased to find one that's suitable (amongst the dog tags) plus free engraving! I am most pleased with it (thanks to Kate/staff member).
Excellent products and shopping experience.
Excellent products.
Arrived quickly and were well packed.
The discount was great.
I will purchase from this company again. 🙂
Five stars.
Five stars.
Great products, delivered quickly. Very reasonable prices.
This is a fantastic pet store with…
This is a fantastic pet store with knowledgeable staff
Always a pleasure popping in
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.