Habitat - Home To Pet Supplies Reviews 

5,715
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 441 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, excellent product variety, and highly competitive pricing available across the entire catalog of pet supplies. People constantly appreciate the friendly customer service, smooth online ordering process, and the wonderful care taken with safely packaging fragile items. However, some reviewers were not happy with occasional delivery delays, noting that certain orders failed to arrive completely or lacked proper communication from support. A few consumers also mentioned encountering unexpected shipping charges or receiving items that did not meet their initial expectations regarding overall quality.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with great prices, fast delivery,... See more

Order

Users describe positive interactions with order processes, highlighting that everything from ordering to... See more

Service

Consumers find service to be positive, highlighting fast, reliable, and efficient experiences with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi There Habitat!! You are my ‘go to’ company when I can’t get a 5 kg box of Blackdog Charcoal Biscuits and the NAS Seaweed, which I give to my 14yr old Australian Koolie daily in her food. She needs... See more

Rated 5 out of 5 stars

I purchased Meals For Mutts 14kg bag from Habitat Pet Supplies. I’m in Queensland and was buying for my daughter’s dogs in Melbourne, very hard to find this food online and to be delivered quickly bu... See more

Rated 5 out of 5 stars

I recently purchased two "show bags" (1 x dog and 1 x cat) and was thrilled with both. They contained a great selection of products, some I hadn't seen before, all from quality brands and at an excel... See more

Rated 5 out of 5 stars

Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more



Company details

  1. Pet Supply Store
  2. also in
  3. Animal Feed Store
  4. Aquarium Shop
  5. Pet Groomer
  6. Pet Store

About Habitat - Home To Pet Supplies

Written by the company


Habitat

About us

We're Habitat, Australia's newest leading name in pet supplies.

Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!



Habitat

Why choose Habitat? Simple...

Written by the company

No-nonsense flat rate shipping
Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
So many ways to pay
Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
Free Click and Collect
So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)

Only the best

Because we get what it's like to love your pet

Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,715)

419 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and prompt delivery

Great service and prompt delivery. I love that they used Australia Post too as the delivery partner as they are more reliable and have better redirection services if you're home to receive the parcel.

11 September 2026
Rated 5 out of 5 stars

I was actually ordering a tag for my…

I was actually ordering a tag for my cat which is needed
for a change in ownership and was pleased to find one that's suitable (amongst the dog tags) plus free engraving! I am most pleased with it (thanks to Kate/staff member).

16 October 2026
Unprompted review

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