Homelights Reviews 

713
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery times and note that the customer support team is exceptionally helpful, friendly, and responsive when questions arise. Many people highlight that the lamps look beautiful, are crafted with good materials, and match the pictures shown on the website perfectly. However, some people mentioned that items occasionally arrived damaged or broken during transport, requiring replacement parts or additional assistance. A few other people also felt that the overall return process was complicated and frustrating, especially regarding shipping products back to China and dealing with unexpected fees.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a distinct split in customer satisfaction.... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing sharply divided opinions. Many consumers praise... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Customer service

People report positive experiences with customer service, highlighting fast responsiveness and friendly... See more

Order

Consumers find order experiences to be ambiguous with strongly conflicting opinions. Many customers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a lamp, but It didn't encountered my expectations. I wanted to send it back, but shipment's costs were very high. At the end they gave me a 40% discount and I will try to use the lamp for a... See more

Rated 5 out of 5 stars

Beautiful mid-century appliques; I saw them in green, but I bought them also in white and dark beige. They are really perfect for my new home, also for the good price and the multiple discount. Cust... See more

Rated 5 out of 5 stars

Unfortunately I had not benn at home when the delivery company arrived and my package was retained at the nearest post office. The customer service team sent me an email with the details to ask w... See more

Rated 5 out of 5 stars

The lamps look exactly like the original ones, but al lot less expensive, finally a way to have all the lamps I always wanted, I bought 3 different ones. Although it was packed really good, one of t... See more


Company details


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4.0

Great

TrustScore 4 out of 5

713 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(713)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. I bought 4 lights and I needed a complicated delivery in a special time window… the exceptional customer care service did a fantastic work and made this possible (special thanks to Anja, who nicely assisted me and took care about everything in a perfect way!). The products are very nice and I am going to enter the second round of buying…

3 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the customer support team. They responded very quickly to my request, were professional, and resolved my issue efficiently. Their responsiveness and willingness to help made the whole process smooth and stress-free. I really appreciate the excellent service and would definitely recommend them.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

I’m genuinely very happy with my…

I’m genuinely very happy with my purchase. The ordering process was smooth, the shipping was fast, and everything arrived perfectly.

The lights look even better in real life, and I constantly receive compliments from friends and family. I have absolutely no regrets about my purchase. If I ever need more lighting, I will definitely order from you again and happily recommend your brand to others.

Thank you for the great experience!

Kr, Merve.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery and outstanding service

I recently purchased a hallway light and I am very happy with it. It looks elegant and modern, gives a lovely warm light, and the quality is excellent. Delivery was smooth, and the customer service was helpful and professional. I would happily recommend this product and company.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly customer service

Good customer service and friendly communication. The product looks nice and the team was helpful in resolving my request. Thank you!

9 July 2026
Unprompted review
Rated 2 out of 5 stars

Disapponting items quality

Disapponting items quality. My mistake - I opened the box with two bedroom lamps I ordered quite later after I received them (I'm in a middle of the renovation) and I found items quality severely different from description/expectation, despite a not low price point. Tried to sort it out amicably with support, but their solution was just a 10% discount on the next order. Ended up purchasing other items somewhere else and drop away this cheap crap I got, which has been sold as design items. Sorry.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

This website impersonates a Chinese…

This website impersonates a Chinese company. My payment went to China, and the lamps I did order were shipped from China. Both lamps arrived damaged, have baseplates of different sizes (for the same item with a different color). The quality is very low.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Nice designs

Shipping took very long time. Obviously products come from China, not NL.
Lamp for dinibg table was a bit small for my room. Design is nice.
For wooden, light color lamp the electric cord is black which bothers me a bit.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy with travertin light

We recently bought a round travertin ceiling light for our living room and are very satisfied. The product and the light is in very good condition and we are happy with it. We can recommend the seller!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my PH5-style Nordic…

I absolutely love my PH5-style Nordic ceiling lamp! The quality-to-price ratio is exceptional, and after a week of use, I’m genuinely impressed with it.

What I love most is the indirect light it provides. The warm glow is soft, comfortable, and never dazzling, creating a beautiful and relaxing atmosphere in the room. It adds a cozy and elegant touch that makes the space feel much more inviting.

I think it’s perfect for an intimate area of the living room or for bedrooms, where you want a warm and pleasant ambiance without harsh lighting.

Excellent design, great quality, and outstanding value for money. Highly recommended!

10/10. ⭐⭐⭐⭐⭐

17 June 2026
Unprompted review

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