The printing is good but just received my album today and some pages are unsticking. Update: I tried to contact the support using the chatbot and got no response. Then I tried to send them an email (a... See more
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See what reviewers are saying
i ordered allready 3 times diffrents products and it was allway perfect. good quality and quick delivery. i will definitly order again something
I make calendars every year and I really like the software and end product of Hoffman. Sometimes I hapoen to have some delays with the delivery towards the Christmas time.
High quality materials, fast arrival, great tracking of the package and the creation of the photo album was quite simple and easy. I reccomend!
Company details
Written by the company
Estamos aqui pelas histórias. As boas, as óptimas e as que “me contam outra vez”. Prometemos manter as suas histórias tão vivas como no dia em que foram criadas, para que possa recordar os bons momentos e aguardar com expetativa os que ainda estão para vir. A história da Hofmann é marcada por cem anos de know-how, inovação e qualidade. A empresa foi fundada em 1923 por Carlos Hofmann, que fugiu da Alemanha e abriu uma pequena oficina de encadernação de missais em Valência. Ultrapassou várias crises com a venda de molduras fotográficas e, em 2005, começou a fabricar álbuns digitais, até aos dias de hoje. A Hofmann faz parte do Grupo Storio. Juntos, somos oito marcas em catorze mercados. Servimos mais de 11 milhões de clientes, o que nos torna líderes em produtos fotográficos personalizados na Europa. Somos um lugar onde as histórias de vida são criadas, elaboradas e partilhadas. Um lugar onde criamos novas formas de transmitir memórias e histórias entre pessoas e gerações. E onde, juntos, tornamos a alegria inesquecível. Transformamos as suas histórias em produtos fotográficos personalizados e de alta qualidade: álbuns e livros de fotografias, peças decorativas, calendários e presentes. A nossa tecnologia inovadora facilita a personalização da sua criação, para si ou para partilhar como presente. Os nossos produtos fotográficos são cuidadosamente elaborados para dar vida a todas as suas histórias, grandes e pequenas, planeadas ou inesperadas, para que possa reviver esses momentos de alegria sempre que quiser.
Satisfação garantida do cliente
Um brinde a uma experiência positivamente inesquecível connosco.
Tem algum problema com o processo de criação? Não está satisfeito com a sua encomenda? Se houver alguma coisa que não o satisfaça, visite o nosso Centro de Ajuda para obter conselhos ou contacte a nossa equipa de Serviço de Apoio ao Cliente e encontraremos a melhor solução para resolver o problema.
Contact info
Ciudad de Barcelona 18, 46988 Paterna, Valencia, Spain
- https://service.storiogroup.com/hc/pt/p/contact
- hofmann.pt
Últimas ofertas
4.5
Excellent
970 reviews
Asks customers to review
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Tudo ok e as promoções são boas
2 July 2026
Fast delivery and quality pictures!
18 June 2026
The computer software was easy to use…
The computer software was easy to use and make my order
22 April 2026
i ordered allready 3 times diffrents…
i ordered allready 3 times diffrents products and it was allway perfect. good quality and quick delivery. i will definitly order again something
5 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have not received my last two orders
I have not received my last two orders. The company you use for delivery is useless.they say I’m not in , the address is wrong, anything but delivery. They have my phone number but they do not ring.
26 January 2026
Reply from Hofmann
Dear Anne,
We are sorry that your experience with the delivery of your order has not been as satisfactory as we would have liked. We appreciate your comments as they help us to improve.
In order to help you and review your case in detail, please contact us via one of the channels available at the following link, providing us with the email address registered in your account and the order reference number:
https://service.storiogroup.com/hc/es
We will be happy to help you as soon as possible and provide you with a response as quickly as we can.
Kind regards,
Hofmann Team
I ordered 40+ photos and a third of…
I ordered 40+ photos and a third of them had heads cut off ..
20 January 2026
Reply from Hofmann
Hi Adrienne,
We're very sorry to hear that some of your photos came out with people cut off. We'd like to make this right - please reach out to us here https://service.storiogroup.com/hc/pt/p/contact so we can review your order and double - check whether this happened during editing or production. Thanks for giving us the chance to fix it.
Best regards,
hofmann.pt
The printing is good but pages are unsticking
The printing is good but just received my album today and some pages are unsticking. Update: I tried to contact the support using the chatbot and got no response. Then I tried to send them an email (asking the chatbot for an email) and got a response within a few minutes saying that I would receive another album within a week. The quality control and chatbot don't work very well but they are quick to answer the emails and solve the problems and the new album was good.
22 January 2026
Unprompted review
Reply from Hofmann
Dear Raquel,
We're truly sorry to hear that we haven't met your expectations in terms of both product delivery and service.
We are deeply sorry about your recent experience, and we appreciate you bringing this to our attention. Furthermore, we put great importance on the quality of our services and the satisfaction of our customers. We sincerely apologise for the delay in receiving your order, and that this experience has caused you such stress and led you to lose faith in our service.
Please reach out to our customer care directly in case of any further assistance. You may use our chat service or send us an email through our websites, use Facebook or Instagram. All our contact information is easily accessible on our website: Hofmann (https://service.storiogroup.com/hc/pt/p/contact)
We appreciate your patience and understanding.
Kind regards, Hofmann!
They lost my package and refuse to even…
They lost my package and refuse to even answer or help - they will steal you. do not use this site
16 January 2026
Unprompted review
Reply from Hofmann
Dear Catarina,
We're truly sorry to hear that we haven't met your expectations in terms of both product delivery and service.
We are deeply sorry about your recent experience, and we appreciate you bringing this to our attention. Furthermore, we put great importance on the quality of our services and the satisfaction of our customers. We sincerely apologise for the delay in receiving your order, and that this experience has caused you such stress and led you to lose faith in our service.
Please reach out to our customer care directly in case of any further assistance. You may use our chat service or send us an email through our websites, use Facebook or Instagram. All our contact information is easily accessible on our website: Hofmann (https://service.storiogroup.com/hc/pt/p/contact)
We appreciate your patience and understanding.
Kind regards, Hofmann!
Excellent experience in terms of easy…
Excellent experience in terms of easy of yes, customer service and delivery
9 December 2025
As fotos vieram mais pixelizadas que na…
As fotos vieram mais pixelizadas que na versão digital
29 November 2025
Reply from Hofmann
Olá, Tânia:
Lamentamos saber que sua experiência com o pedido não foi a esperada. Se achar conveniente, entre em contato conosco por mensagem privada através de um destes canais https://service.storiogroup.com/hc/es. Para garantir a proteção dos seus dados, forneça-nos o seu número de pedido, o seu endereço de e-mail e envie-nos, por favor, uma ou duas fotografias do artigo que recebeu, onde se possa ver o dano/defeito que nos indica, para que possamos ajudá-lo da melhor forma possível.
Cumprimentos,
Equipe Hofmann
Photo album - Great experience!
I'm very impressed with the quality of the printing, the album editor is very practical and user friendly and my order arrived super quick. Amazing service!
8 December 2025
Unprompted review
Customer service doesn't work
I placed an order, it's paid for, and it was supposed to arrive on September 2, 2025, but the tracking says it was delivered, and I haven't received anything. There's no one to contact, no customer service, and a chatbot that always responds the same way. In other words, I have no answers, no album, and no money.
1 September 2025
Unprompted review
Reply from Hofmann
Hello Carla:
We are very sorry that you are still waiting for your order. In order to help you, please contact us via one of the methods available at the link below, providing the following information: the email address registered to your account and your order reference number https://service.storiogroup.com/hc/es.
We will be happy to assist you personally and analyze your case in more detail.
Best regards, The Hofmann Team.
Still waiting for 2 deliveries … way…
Still waiting for 2 deliveries … way passed the delivery date
26 June 2025
Reply from Hofmann
Hi Sanne! We are sorry that you still have not received your orders.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/es/p/contact
We would be grateful if you could include your order number and a brief description of your complaint in your message.
Kind regards, Photobox
Correu tudo conforme o planeado
Correu tudo conforme o planeado, nem mais nem menos, exatamente o pretendido.
5 May 2025
High quality materials
High quality materials, fast arrival, great tracking of the package and the creation of the photo album was quite simple and easy. I reccomend!
13 May 2025
Unprompted review
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