I have not received my last two orders. The company you use for delivery is useless.they say I’m not in , the address is wrong, anything but delivery. They have my phone number but they do not ring.
26 January 2026
Reply from Hofmann
Dear Anne,
We are sorry that your experience with the delivery of your order has not been as satisfactory as we would have liked. We appreciate your comments as they help us to improve.
In order to help you and review your case in detail, please contact us via one of the channels available at the following link, providing us with the email address registered in your account and the order reference number: https://service.storiogroup.com/hc/es
We will be happy to help you as soon as possible and provide you with a response as quickly as we can.
I had to ask for advice as certain equipment was needed. Email answered promptly and my order arrived in a couple of days. Great firm to deal with 10/10