I've had no problems, but some things could be easier. It would be helpful if 2 debit cards could be issued for a single account, so my wife and I could both have access to our holiday funds. Also... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
KROO has some great features like their pots product and credit interest rates. However, on the things that matter, like ISAs, they need to improve. I am completely confused after transferring 2 ISA f... See more
Company replied
I have been with Kroo for 3 years and I mostly use the account for everyday transaction. Easy to use app. Over the last 3months noted that logging into the app takes longer than usual, everything else... See more
Company replied
Interest low comparied to loyds there savings is at 8% when you save £250 a month or more for a year and to go 1% lower than bank of England.... I've moved money to see what happens at the end of yea... See more
Company replied
Company details
Written by the company
Who you bank with matters. Kroo is a UK bank built on a simple idea: your money should work in your favour. That starts with interest. Your current account balance earns variable interest, paid monthly, with nothing to move and nothing to monitor. It carries on through the everyday. Pots let you set money aside for a goal and still earn the same interest as your main balance. Groups let you share and settle expenses with friends. A Flexible Cash ISA lets you move money in and out without losing the allowance you have already used this tax year, subject to ISA rules. Tax treatment depends on individual circumstances and may change. Personal loans² are by invitation, at a fixed rate, with no charge for paying early. No monthly account fee. No minimum deposit. Other fees and charges may apply. Eligible deposits are protected by the Financial Services Compensation Scheme (FSCS) up to £120,000 per eligible customer. We would rather be a useful bank than a loud one. So we say what we do plainly, we answer in the app, and we read the reviews here. If we get something wrong, tell us and we will put it right.
Contact info
Kroo Bank Ltd, 20 Farringdon Street, EC4A 4AB, London , United Kingdom
- kroo.com
4.1
Great
12K reviews
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good rly ggoood
26 August 2026
Reply from Kroo Bank Ltd
Thank you for the feedback, we really appreciate you taking the time to add a review about Kroo.
Team Kroo
Excellent service and a very smooth…
Excellent service and a very smooth experience when updating my registered email address. The team was professional, helpful, and efficient throughout. Clear communication and quick resolution—highly recommended!
4 September 2026
Unprompted review
Reply from Kroo Bank Ltd
Thank you for your review.
We're delighted to hear that you had such a smooth experience updating your details. Providing professional, efficient service and clear communication is always our top priority, so it’s fantastic to know the team resolved everything quickly for you.
We truly appreciate your recommendation and your support!
Thanks
Team Kroo
Got my account blocked with almost £800.
28 August 2026
Unprompted review
Reply from Kroo Bank Ltd
Hi Daniel,
Thank you for your review.
We are truly sorry to hear about the distress and frustration caused by having your account blocked, especially with £800 in funds currently inaccessible. We understand how critical it is to have immediate access to your money.
To comply with UK banking regulations, there are times when we are legally required to restrict or review an account. While we cannot discuss specific account details publicly on Trustpilot for security and privacy reasons, we want to resolve this for you as quickly as possible.
Please reach out directly to our dedicated customer support team through the in-app chat or via email from your registered email address. Our team will be able to check the status of your review and provide you with an update or request any outstanding information needed to restore access.
Thanks
Team Kroo
Review payments took too long
Review payments took too long. I'm glad I closed my account. High Street banks are better
22 August 2026
Reply from Kroo Bank Ltd
Thankyou for your review.
Fast, reliable transfers are a top priority for us, and we are disappointed that we fell short of your expectations on this occasion.
We wish you all the best with your future banking.
Thanks
Team Kroo
Really easy App to navigate
Really easy App to navigate - Great options for savings 'pots'
27 August 2026
Unprompted review
Reply from Kroo Bank Ltd
Thanks for taking the time to leave us a review. We're glad to have you onboard with us!
Team Kroo
This is the best Bank to apply very…
This is the best Bank to apply very easily opened my account thank you
24 August 2026
Reply from Kroo Bank Ltd
Thanks! We're glad to hear it, and we appreciate you taking the time to leave us a review.
Team Kroo
A good place for your money
Generally a good experience and great to get (some) interest on a current account! The app works well, it is easy to transfer funds in and out of the account and I appreciate the saving pots. I needed to recover a payment and Kroo were very effective in supporting a refund for me. Overall no regrets in opening the account.
26 August 2026
Unprompted review
Reply from Kroo Bank Ltd
Thank you for taking the time to share your experience with us. It’s great to hear you’re enjoying the interest on your current account, finding the app and transfers easy to use, and making good use of your savings pots.
We’re also really pleased our team were able to support you effectively when you needed help recovering a payment.
Thanks for choosing Kroo and for your positive feedback!
Thanks
Team Kroo
Great bank very helpful if you have to…
Great bank very helpful if you have to phone. And app is really easy to use switching money between banks simple
Great bank
26 August 2026
Unprompted review
Reply from Kroo Bank Ltd
Thank you for the great review! We’re really pleased to hear you’ve found our team helpful when you’ve needed to speak with us and that you’re finding the app easy to use, especially when moving money between accounts.
It’s great to have you banking with Kroo!
Thanks
Team Kroo
Totally disappointed
Totally disappointed! If you plan to travel for more than one year outside UK, don't use Kroo. They will shut your account with no excuses.
26 August 2026
Unprompted review
Reply from Kroo Bank Ltd
We’re sorry to hear you’re disappointed. If you’re only going abroad temporarily for less than 12 months you can continue to Bank with Kroo and use your Kroo Bank card abroad with zero foreign transaction fees on purchases and no extra charges for overseas ATM withdrawals.
If you’re abroad for more than 12 months, you must let us know as soon as possible
We appreciate you taking the time to share your feedback.
Thanks
Team Kroo
Didn’t get the free money welcome bonus…
Didn’t get the free money welcome bonus as adverised
16 May 2026
Reply from Kroo Bank Ltd
Hi Haylie,
Thanks for taking the time to leave your feedback. We're sorry to hear you were disappointed with your experience.
Our Customer Service team has since messaged you to look into your query and provide further support.
Thanks
Team Kroo
The app is easy to use and the…
The app is easy to use and the transfers, both in and out, are very fast. Very easy to use.
25 August 2026
Unprompted review
Reply from Kroo Bank Ltd
Hi Ivan,
Thank you for your feedback! We're so glad to hear you're finding the app easy to use and that your transfers are fast. We appreciate you taking the time to share your positive experience.
Many thanks
Team Kroo
I love you it working fine for me
15 August 2026
Reply from Kroo Bank Ltd
Hi 👋 ,
Thank you for your wonderful feedback! We're so pleased to hear that everything is working well for you. We appreciate you taking the time to share your positive experience.
Many thanks
Team Kroo
Great bank especially for using when…
Great bank especially for using when abroad . I wish there was overdraft facility but I've been told only certain people get offered that but it's never been offered to me.
25 August 2026
Unprompted review
Reply from Kroo Bank Ltd
Hi Leslie,
Thanks so much for your review!
We're delighted to hear you're enjoying using your Kroo account, especially when travelling abroad. We really appreciate your feedback and your continued support.
Thanks
Team Kroo
Been with Kroo four years now and I…
Been with Kroo four years now and I really cant fault them. Excellent service all round, and great for using for withdrawing cash abroad. Plus interest accrued for positive balances. What's not to love?
25 August 2026
Unprompted review
Reply from Kroo Bank Ltd
Hi Gary,
Thanks so much for your wonderful review and for being with Kroo for four years!
We're delighted to hear you've had such a positive experience with us and are enjoying the benefits of using your Kroo card abroad, as well as earning interest on your balance.
Thanks
Team Kroo
Excellent service.
25 August 2026
Unprompted review
Reply from Kroo Bank Ltd
Hi Jahidul,
Thank you so much for your loyalty and excellent review.
Many thanks,
Team Kroo
Very easy to use app and interest paid…
Very easy to use app and interest paid on a current account is great!
24 August 2026
Unprompted review
Reply from Kroo Bank Ltd
Hi Barbara,
We're happy to hear that our app is easy to use and that you appreciate the interest paid on your current account. Thank you for your positive feedback!
Best wishes
Team Kroo
realy good service
15 July 2026
Unprompted review
Reply from Kroo Bank Ltd
Hi David,
We really appreciate your great review. It means a lot to us that you're having such a positive banking experience!
Many thanks
Team Kroo
Great app and travel experience
Kroo has a very easy user friendly app. It is great for travelling as no fees and the conversion rate is great. The features for accessing card details for example are super handy. Customer support are also swift to respond and helpful. Would be nice to have more features such as spending breakdowns of time and category.
24 August 2026
Unprompted review
Reply from Kroo Bank Ltd
Hi Rose,
Thanks so much for your wonderful review!
We're delighted to hear you're enjoying the app, especially when travelling, and that you've found our Customer Support team helpful and responsive.
We also really appreciate your feedback on spending breakdowns. We'll make sure this is shared with the team as we continue to look for ways to improve the app.
Thanks
Team Kroo
Reply from Kroo Bank Ltd
Hi Tonis,
We're so glad to hear you found our product very good and easy to use! We truly appreciate your positive feedback.
Many thanks
Team Kroo
Reply from Kroo Bank Ltd
Hi Nicholas,
Thank you for your fantastic review!
We are so happy to hear that you find our services easy to use and that you appreciate our security measures. Your positive feedback means a lot to us.
Many thanks
Team Kroo
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