never received my package even after a…
never received my package even after a month and they refuse to refund me my money.
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never received my package even after a month and they refuse to refund me my money.
preordered a lightstick and they quite literally just never shipped it out, even 2 weeks after when they said the order would be shipped. i emailed them 3 times to no response, the only way i could get a refund was through a chargeback. insane. do not buy from here please
I placed an order a few days ago for a lightstick and a preorder of an album, it’s been a few days I have seen the shipping not being sent which I found weird so I send them a message, they told me to pay an additional shipping feeds of 10€ to send the lightstick before the preorder while I already payed 30€ for shipping, it’s just wrong to do that and never send a message saying both orders will be shipped in the same boxes and days, I won’t used this site anymore, I don’t recommend it if you live in Europe the shipping feeds are way too high.
I have had 5 Light-sticks and each time has been a great experience up to date shipping details and my opinion a quick delivery.
Packaging is excellent item well protected.
The light stick have worked and with no issues thank you for making my concert experience even more fun. Will definitely be ordering more from this store direct and via Joom.
Perfect kpop store ! Honest prices and the orders are well packed. I brought from them many times and I definitely recommend 👌😌
I've bought lighsticks from here multiple times and they come quickly and they are always official, im definitely going to continue to order from here again.
Great company! Have loads of delivery updates and delivered earlier than it said it would be
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