Kitchenology Reviews 

461
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, efficient, and knowledgeable staff who provide excellent advice and go the extra mile. Many appreciate the seamless service, from helpful in-store interactions to professional and tidy installation. Consumers frequently highlight the quick and on-time delivery, often including free removal of old appliances and careful handling during installation. People are delighted with the quality products and the overall excellent service, making them eager to return for future purchases.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Service

Clients share positive opinions on service, consistently praising the efficiency, friendliness, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick, friendly, and professional... See more

Product

Customers consistently note positive experiences with product, often praising the helpful advice given... See more

Customer service

People report positive experiences with customer service, consistently describing it as superb, very good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were extremely impressed with the whole process from planning to completion. As our original plans changed we felt listened to and assisted with helpful and encouraging advice. The whole team inv... See more

Company replied

Rated 5 out of 5 stars

Bought a new Neff double oven from Kitchenology to replace a similar oven which needed replacing after about 20 years of use. James dealt with the purchase excellently. Had to wait for delivery and fi... See more

Company replied

Rated 5 out of 5 stars

Efficient and quick installation of new £550 Bosch washing machine and disposal of our old 30-year-old Bosch predecessor. (The old machine had fused all the power in the house when its heating element... See more

Company replied

Rated 5 out of 5 stars

Bought a washing machine and dishwasher after having great advice from James. The appliances were ordered and fitted within 5 days and the old ones taken away . Both appliances were tested before the... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Appliance Store
  3. Electronics Company
  4. Electronics Store
  5. Home Improvement Store
  6. TV store

Written by the company

Family owned business trading for over 75 years! Specialising in home appliances and kitchen design, supply and installation. We offer a free design service on all our high-quality German and British kitchens. Affordable luxury with interest free finance on all our products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

461 reviews

5-star
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1-star

Asks customers to review

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5.0

All reviews

(461)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New TV

Buying locally as much as possible and that’s what I did with buying a new TV because at least if there is a problem I can just pop into the shop and explain what has gone wrong rather than go through a call centre to explain what has gone wrong.

20 March 2026
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Reply from Kitchenology

Thanks for your review and for shopping local!

Rated 5 out of 5 stars

Replaced my old Neff oven for a new one…

Replaced my old Neff oven for a new one visited Kitchenology and was very impressed with their professional and helpful advice. I would highly recommend them to anyone who are replacing any kitchen appliances or renewing a kitchen to visit their shop for a fist class service

20 March 2026
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Reply from Kitchenology

Thanks Catherine. We really appreciate your review

Rated 5 out of 5 stars

Top class personal service

Top class personal service. Made sure we were very happy before every stage. Hugely recommended

20 March 2026
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Reply from Kitchenology

Thanks for your review! We really appreciate the feedback.

Rated 5 out of 5 stars

Dish washer

As the last time I purchased from Kitchenology in Penarth -I received fantastic, pleasant and very efficient service from all involved , from staff in the shop to the installation team!
I would Highly recommend you using this company for any of your white goods purchases!!

18 March 2026
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Reply from Kitchenology

Thanks for shopping with us and taking the time to leave a review

Rated 5 out of 5 stars

Very helpful in providing a washing…

Very helpful in providing a washing machine there and then as mine had just broke and needed a quick replacement.
James was very helpful and thorough

28 February 2026
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Reply from Kitchenology

Thanks Darren. We appreciate you taking the time to leave feedback. Hope you're pleased with your purchase!

Rated 5 out of 5 stars

It pays to shop local.

Great to speak to a nice man ,who ordered my tumbler dryer and paid to be delivered to another address,so easy .

12 March 2026
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Reply from Kitchenology

Thanks for your review. We really appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service. Really nice people to deal with. Highly recommended

11 March 2026
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Reply from Kitchenology

Thanks Stuart, appreciate the review.

Rated 5 out of 5 stars

Great service

Great service, friendly staff

27 February 2026
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Reply from Kitchenology

Thanks for taking the time to write us a review

Rated 5 out of 5 stars

Great friendly service!!

Great friendly service!!
Could not be bettered!
Will definitely shop for all my electrical goods there in future!👍👌🏴󠁧󠁢󠁳󠁣󠁴󠁿

4 March 2026
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Reply from Kitchenology

Thanks Brian, we appreciate the feedback

Rated 5 out of 5 stars

Arrived in the agree time scale

Arrived in the agree time scale, both delivery men were polite and explained what they were going to do. Got on with it giving my son time to clear the cobwebs that has accumulated behind old freezer. From time of arriving, installing and taking away old freezer took all of 30 mins.

27 February 2026
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Reply from Kitchenology

Thanks for your review, we really appreciate you taking the time to do this.

Rated 5 out of 5 stars

On line order

Great customer service, purchased on line. Delivered at the time expected

27 February 2026
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Reply from Kitchenology

Thanks so much for leaving us a review

Rated 5 out of 5 stars

Excellent staff

We went to look at cordless vacuum cleaners. We weren't hassled but the staff were there to answer our questions. Having gone home to think about what we had seen i returned later to buy a machine.

25 February 2026
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Reply from Kitchenology

Thanks for your review, glad we could help!

Rated 5 out of 5 stars

New Neff double oven

Very helpful in store advice on a new double oven. Delivery was very quick. The electricians who fitted the oven arrived within minutes of its arrival and took all the packaging with them as the weather was awful . The old oven was collected very soon after the new one had been fitted. Very competitive on price and fitting charges too.

21 February 2026
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Reply from Kitchenology

Thanks so much for taking the time to leave us valuable feedback

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