Good packaging saves the day
Placed a deposit on a pre-order some months ago, and was a little confused about the timeline of the payment. However, the store’s support was very helpful in explaining that the rest of the sum will be requested only once the product is ready for shipment to the customer.
Once i paid the remaining balance the product was quickly shipped off, and it was all within the promised delivery date on the website.The package itself came damaged, which was all at the fault of the delivery company (DHL), but the product thankfully remained unharmed due to very generous amount of bubble wrap and wrapping paper keeping it secure during travel.
Overall, it has been a pleased experience and I am satisfied with my product, even if a pretty substantial hole in the packaging upon the delivery (which was definitely not handled gently by DHL despite having fragile labels stamped on multiple sides) did stress me out quite a bit.