I put in an order for a specific item but received items I had not ordered. Kazidomi was unwilling to reimburse for the return shipment. Furthermore, I had to contact them many times before they answe... See more
Company replied
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See what reviewers are saying
It's a shame there is not a 'zero' stars. Every box arrives damaged (if it makes it at all) because packing for Kazidomi means throwing heavy items into weak boxes and not caring at all. Then they hav... See more
Company replied
Fresh products were not so fresh, vegetables lasted max 24hrs (in the fridge) before starting to rot. Considering they are also quite expensive, it's definitely not worth it! Other products are fine,... See more
Nice products, large choice. Sometimes vegetables and fruits are not very fresh when they arrive but edible. Delivery - great company but last time it took 2 days for my order to arrive (when orderin... See more
Company details
Written by the company
Kazidomi is an e-commerce that offers healthy and sustainable food and non-food products with up to 50% reductions for the Kazidomi members.
Contact info
Rue bergenblok 2, 1970, Wezembeek-oppem, Belgium
- +32 (0)460 23 72 64 - +33 7 57 91 87 48
- hello@kazidomi.com
- kazidomi.com
2.7
Poor
342 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I put in an order for a specific item…
I put in an order for a specific item but received items I had not ordered. Kazidomi was unwilling to reimburse for the return shipment. Furthermore, I had to contact them many times before they answered me and they always seemed to ask for the same information. Terrible customer service…
14 February 2026
Unprompted review
Reply from Kazidomi
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and understand how frustrating this situation must have been. Please note that we have responded to your email explaining the circumstances in detail, and the return procedure has already been communicated to you by email.
Our intention is always to provide clear guidance and support throughout the process, and we regret if our previous communications caused any inconvenience or repetition. Your feedback is important to us and helps us improve our service.
Should you need any further assistance, we remain at your disposal and will be happy to help.
Overly expensive and unreliable…
Overly expensive and unreliable delivery.
26 August 2025
Unprompted review
Reply from Kazidomi
Hello Dave,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations in terms of pricing and delivery reliability.
If you ever encounter a delivery issue—especially if the carrier doesn't meet the delivery timeframes stated in our Terms & Conditions—please don’t hesitate to contact us directly. We'll do our best to assist you and ensure a smoother experience moving forward.
Best regards,
The Kazidomi Team
Misleading delivery
When you sign up for the subscription, you think delivery is free, but in fact you have to pay a minimum of 5 euros for preparation fees, and the more you order, the more you pay 10-15 euros, etc.!
By the way, today I wanted to pick up the delivery, and it turns out it was delivered 5 km from my house :-(
21 July 2025
Unprompted review
Reply from Kazidomi
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience didn’t meet your expectations.
Regarding the service fees, they only apply to orders weighing over 8 kg, and their amount varies depending on the total weight. This information is displayed during checkout, along with the weight of your cart. These fees help cover the additional costs related to packaging, protection for fragile items, and the shipping of multiple parcels when needed.
As for the delivery location, we sincerely regret the inconvenience caused by the pick-up point being 5 km away from your home. Unfortunately, when a chosen pick-up point is full or temporarily closed at the time of delivery, transport partners may automatically redirect parcels to the next available pick up point. This is mentioned in our terms and conditions, and sadly it's beyond our control although we understand how frustrating it can be :-(
We truly appreciate your understanding and we remain committed to improving your experience.
Best regards
It's a shame there is not a 'zero'…
It's a shame there is not a 'zero' stars. Every box arrives damaged (if it makes it at all) because packing for Kazidomi means throwing heavy items into weak boxes and not caring at all. Then they have the form filling and the 'personal assurance' saying procedures will be reviewed and improved -- till the next box of damaged goods arrive. And the demand for 'mandatory' photos just to make sure they waste as much customer time as possible. There is no point claiming to be an ethical, ecological company and then behaving like this.
11 December 2024
Unprompted review
Reply from Kazidomi
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to hear that you have experienced repeated issues with the packaging and delivery of your orders. This is absolutely not the experience we want to offer our customers.
Unfortunately, customer service cannot directly resolve these packaging issues, but we consistently escalate such incidents to our logistics team, who prepares the orders, as well as the carriers who are in charge of the shipping and delivery of the parcels.
As for the request for photos, it is necessary to assess the extent of the damage and identify the cause of it. Our carriers also require explicit images for the processing of our complaints. We apologize if this has felt burdensome, as that was certainly not our intention.
We would like to assure you that we are working hard to continuously improve our processes to prevent this kind of inconvenience from happening again.
Best regards,
Again a very bad experience
Again a very bad experience - it's a repetition - each time the products arrive several products are heavily damaged - and then it's like a criminal investigation to get a refund - and you have to send several documentation - and clean up the mess. Really disappointing as I like the initiative and the idea of quality products - but as it can not be trusted my orders are fewer and then the annual subscription becomes an issue. A shame really
25 November 2024
Unprompted review
Reply from Kazidomi
Hello,
Thank you for taking the time to share your feedback with us. We are sorry to hear that you encountered these inconveniences during your order. We attach great importance to the satisfaction of our customers and regret that your experience was not up to your expectations.
We would like to reassure you that in the event of receipt of damaged packages or items, we simply need an explicit photo of each of the products concerned with the transport letter on the box in order to proceed with the refund. This allows us to fully understand the nature of the damage and to take the appropriate measures quickly. Without these photos, we will unfortunately not be able to proceed with the claim adequately.
Please do not hesitate to send us these elements to hello@kazidomi.com, and we will do everything possible to resolve this situation as quickly as possible.
We thank you for your cooperation.
Best regards,
I LOVE KAZIDOMI !!!
The ease with which I can find products I need or want ! The pricing is right as well, I don't compare anymore, it's Kazidomi straight away. And, last but certainly not least, the packaging! Ever since I started to order, the packaging appealed to me, a sturdy cardboard box and carton paper inside. I love it and have congratulated them many times for it. I LOVE KAZIDOMI !!!
29 April 2024
Unprompted review
big choice of products of good quality
good quality and polite serviceDelai short and mostly correctly packed
11 May 2024
Unprompted review
A top company with top products !
Kazidomi is great! I'm a huge fan and I really recommand it to everyone!
11 April 2024
Unprompted review
The box arrived quickly and I liked the…
The box arrived quickly and I liked the packaging and the delicious food.
Sometimes my favourite products are out of stock, but as they arrive back, I am informed.
31 January 2024
Unprompted review
It's easy to fill my fridge in a few…
It's easy to fill my fridge in a few clicks, I haven't been in a super market in weeks, so comfortable!
I'm never disapointed
I love the products and the service
17 January 2024
Unprompted review
goed communication
it sends the products right away. If there is a problem with the delivery, there is a solution right away. And there is a good, warm communication.
14 January 2023
Unprompted review
Quick delivery and good product quality
20 December 2023
Unprompted review
Great products
Great products, competitive prices and great service!
18 December 2023
Unprompted review
It's been a nightmare
It's been a nightmare. I have cancelled my membership long time ago and this year they have been charging it since October, although I haven't subscribed it at all.
They have made me a refund every time I reported this issue, but then it starts all over again. This is the third or fourth time they illegal charged me a membership I haven't requested. And still didn't get an answer.
Besides, when logged in I am unable to delete my card details or delete my account. WHY? And why have they kept my bank details after I have cancelled a membership with them?
I do not recommend this company at all, it has been an awful experience and I hope it ends soon, otherwise I will have to make a legal claim against Kazidomi.
9 December 2023
Unprompted review
Reply from Kazidomi
Hello Ana,
Thank you for your feedback.
We do understand your concern and we apologize for the trouble.
We assure you that your case has been forwarded to the dedicated department.
We checked the conversations that you had with our colleague and it looks like the issue is fixed now.
We remain available if needed.
Best,
Another disappointing order
Today only half of my order has been delivered (all dry items were missing+ some fresh). Also, I have received cucumbers instead of courgettes, mandarines were smashed... I called the customer service and I could not receive an estimated timeframe of when I would receive the missing part of the order... Not a great start of the week...
11 December 2023
Unprompted review
Reply from Kazidomi
Dear customer,
We sincerely apologise for the inconvenience you have experienced. We have dealt with your situation and are pleased to inform you that we have already resolved the problem you encountered.
We have also held internal discussions with our logistics team to prevent this type of error in the future. Your satisfaction is very important to us, and we are doing everything we can to improve our services.
Thank you for your patience and understanding.
Yours faithfully
Very easy process to order and pay
Very easy process to order and pay.
Lots of choices
Very fast delivery
10 November 2023
Unprompted review
Laltely my favorite online shop!
29 October 2023
Unprompted review
Always a problem
We've been client for almost two years. Main reason we've stayed with Kazidomi is the available products for a correct price. This and the quality of the products we've purchased so far, are the only reason why I still give two stars.
But, the full price for a membership is not worth the service. The so called promise to ship within X-hours has never been followed. Every single order (once every two months) has had a problem. We've had products that we received half of what we ordered, that we don't receive at all or are broken.
Of course, in the sending something can go wrong and Kazidomi does their best to wrap up the products as good as possible.
For the other problems, like missing items, we understand if products aren't available at the moment but in none of the cases we've had any information from Kazidomi. A mail would be nice to inform your clients of missing items and offering a refund.
With Kazidomi, you have to check everything. Not only with the facture you receive with your package but also in your online account to see if everything is present. It happened on multiple occasions that the facture with the package says all is there but when checking with our online order, we see one or even multiple missing items.
Promised free items aren't always delivered either. Again, a mail or some communication saying the stock of this free item has run out, is favourable.
Luckily we've always had our refund (through a voucher for the website) when addressing these issues. But after having this problem more than once, a refund isn't enough anymore.
It's a shame because a webshop like this has true potential but it isn't worth the membership cost, delayed deliveries and missing items.
26 October 2023
Unprompted review
Reply from Kazidomi
Hi Kelly,
Thank you for your valuable feedback.
We understand that you are disappointed with your experience with your Kazidomi subscription. We sincerely regret that you have experienced problems.
We have read your feedback and have immediately investigated the issues you have raised. As far as the service is concerned, we are aware that we need to improve. We are currently working on improving the accuracy of our delivery times, as well as improving communication with our customers in the event of stock shortages or missing items.
We have also noticed that free items have not been delivered in some cases. We have taken steps to improve our communication with our customers in the event of stock shortages or missing items.
We are committed to improving our service to meet your expectations and our team will be sure to get back to you on this subject.
All the best,
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